Jason Ung

Thoughtful maintenance recommendations made at the beginning and end of service appointment. Prompt service and welcoming environment. beginning and end of service appointment. Prompt service and welcoming environment. More

by gkcanul Verified Customer Verified Customer

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Good best service good service great service great performance great person excellent service and everything perfect performance great person excellent service and everything perfect More

by Franciscovivar27 Verified Customer Verified Customer

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Jason took care of everything and the process was easy and quick. He also took care of some missing screws from the license plate holder, and fixed the nail in my tire. He was excellent about honoring an and quick. He also took care of some missing screws from the license plate holder, and fixed the nail in my tire. He was excellent about honoring an oil change that I had missed. More

by camilahawaii Verified Customer Verified Customer

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Not able to close my deal yet, have finance dep. call me. I was offered 7.6% then changed to 12.5% not to exited about it, and still waiting for my equity refund of my trade in. call me. I was offered 7.6% then changed to 12.5% not to exited about it, and still waiting for my equity refund of my trade in. More

by glgarcia57 Verified Customer Verified Customer

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Great service and staff is very friendly. I'm really with my car and Norm Reeves I'm really with my car and Norm Reeves More

by monicamarie007 Verified Customer Verified Customer

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Thank you Tony and Jason for helping through a head gasket replacement - great job norm reeves gasket replacement - great job norm reeves More

by Kevin Verified Customer Verified Customer

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Jason Ung is very personable and does his job very well. He made me feel good about my decision to go to Norm Reeves. I will get any future service there. He made me feel good about my decision to go to Norm Reeves. I will get any future service there. More

by immatt75 Verified Customer Verified Customer

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I brought my CRV in for a driveability issue and was diagnosed with a blown head gasket, a $5,000 repair. After the repair was completed, the car had the exact same issue. The actual cause turned out to diagnosed with a blown head gasket, a $5,000 repair. After the repair was completed, the car had the exact same issue. The actual cause turned out to be the turbocharger, which required an additional repair on top of what I had already paid. I want to be fair to Arbenz Anton, who I worked with directly. He was professional and was doing his job. However, when faced with a unique and unexpected circumstance, the process and decisions coming from leadership fell short of what was fair to the customer. I came to them relying on their expertise, and when their repair didn't resolve my original concern, the initial position was that I was fully responsible for both repairs. Despite Jason Ung being involved and Adam Denton serving as GM, no one stepped in to do right by me until I forced the issue myself. After nearly a month of Honda Corporate reviewing the situation, their proposal was only $1,000 off the head gasket repair. What made this even more frustrating is that had I accepted their offer, I would have still been responsible for the turbocharger repair on top of it. That was actually less favorable than what the dealership had already put on the table, which was covering the turbocharger repair entirely as long as I paid the original $5,000 head gasket repair. The resolution I ultimately accepted came from pushing back myself, not from Honda Corporate stepping in to do right by me. I'll be fair, car repairs aren't black and white and unforeseen things can happen. That's something I genuinely understand. But if I had one piece of advice for anyone bringing in a car with a complex or unclear issue: ask your technician upfront to explore all possible causes before committing to a repair. Understand that what they find may be a real issue but not necessarily the only thing contributing to your symptom. Ask specifically, 'If this fix doesn't resolve the symptom, what's next and who is responsible?' Get that conversation on record, document everything, and advocate for yourself early because the process won't always do it for you. More

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My experience was excellent. The management team including Arbenz and Jason were great. Arbenz is always very helpful. Clayton was also very friendly and helpful. The management team including Arbenz and Jason were great. Arbenz is always very helpful. Clayton was also very friendly and helpful. More

by lindacsilverman Verified Customer Verified Customer

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I appreciate the quick and friendly service and her follow up on the car’s status. follow up on the car’s status. More

by Pcowley Verified Customer Verified Customer

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