Javid Zahir | Page 2

The Temperature Control Valve in my 2020 Subaru Forester failed on July 15. When it failed the cruise control, accident avoidance system and connected systems failed. These parts are failing all over the US failed on July 15. When it failed the cruise control, accident avoidance system and connected systems failed. These parts are failing all over the USA. They were on back order before mine failed. Subaru blames the infamous "logistics problems" for not being able to repair our cars. On Saturday, Oct 15th, our car has been without the features I paid a premium for. My Subaru of Muskegon is not at fault, Subaru is. However we gave up three trips so far because of this problem. I would have expected that My Subaru, other Subaru dealers and Subaru would provide loaner cars with these safety features operable. However, none has even been offered. It has been so long that I don't even remember who plugged a scanner into our car and said "Yes the service tech in Indianapolis was correct, the Temperature Control Valve has failed." At least finally, this week I was given my first update on when our car will be repaired by Javid Zahir. However all he had to tell me was that My Subaru was sorry and I would have to wait longer. The Subaru National Customer Service had previously promised me my car would be repaired within two weeks. That was three weeks ago. I drove to Grand Rapids from Zeeland yesterday and cold engine light was still on when I reached my destination on the East Beltline. I am dreading driving it as late fall and early winter is beginning. More

by KENKOLK Verified Customer Verified Customer

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Brought my car in for an oil change and a check on a noise I was hearing. They determined the cause of the noise, discussed the cause/fix and price with me. We agreed that they would fix it right then. noise I was hearing. They determined the cause of the noise, discussed the cause/fix and price with me. We agreed that they would fix it right then. They fixed it but forgot to do the oil change. When they realized their mistake, they immediately did the oil change and as an apology they gave me a discount for that day, a coupon for my next service, washed my car and even cleaned the windows on the inside. They were very apologetic and went above and beyond to apologize! Mistakes can happen but they really impressed me with how much they did to make it right!. More

by KIMKROES Verified Customer Verified Customer

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Was able to negotiate a reduced estimate for service required - estimate was slightly less than auto clinic quote. required - estimate was slightly less than auto clinic quote. More

by LESSARD1950 Verified Customer Verified Customer

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I would not recomend buying a car from this dealership to anybody, Purchased a 2018 chevy silverado from them a year ago. It is about ready to go back in for the 4th time for the check engine light being on anybody, Purchased a 2018 chevy silverado from them a year ago. It is about ready to go back in for the 4th time for the check engine light being on in the last 2 months. Service department sucks,to say the least, Obviously they cant figure the problem out and at this point are just guessing. Half the time i call and noone answers ther phone and dont call me back until they feel like it, They should not be seeling chevrolets, and selling extended warrantys for them if they have noone qualified to resolve issues with them VERY FRUSTRATING, WILL NEVER PURCHASE ANYTHING FROM THEM EVER AGAIN. More

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Our most recent visit for service did not result in what we have come to expect from this Subaru dealership. We have had our car for 5 years and have never had an issue with the service department. We felt we have come to expect from this Subaru dealership. We have had our car for 5 years and have never had an issue with the service department. We felt rushed, two things we requested were not completed, and a needed part was not in stock. This will require a second trip to finish our needed service. More

by sealegs13 Verified Customer Verified Customer

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Several of the staff made us feel comfortable and welcome without feeling pressured. The car we chose was cleaned and the fuel topped off for us and we will have lifetime oil changes and service included. Ar without feeling pressured. The car we chose was cleaned and the fuel topped off for us and we will have lifetime oil changes and service included. Arrangements were made for warranty service including a clean, new 'loaner' for our use while our car was being serviced. Overall they seem genuinely concerned about the quality of their customer's experience. I will recommend My Auto Import to my family and friends. More

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Katie is great, we've now purchased 4 cars from here and from MySubaru and would absolutley recomend her and the dealership overall. We always have fun catching up with Katie when we're in work service. from MySubaru and would absolutley recomend her and the dealership overall. We always have fun catching up with Katie when we're in work service. More

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Always do a great job! Very efficient and helpful. On time. Excellent service. Proud to recommend. time. Excellent service. Proud to recommend. More

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Had routine oil change for my 2019 Avalon Hybrid, got half way home and noticed 0w20 weight oil was used. Toyota recommends that 0w16 oil be used exclusively and that 0w20 may be used only temporarily. M half way home and noticed 0w20 weight oil was used. Toyota recommends that 0w16 oil be used exclusively and that 0w20 may be used only temporarily. My issue with the service department was nothing was said to me before or after the oil change that they used 0w20. If you have oil changes done at this dealer that requires 0w16 weight oil for your car, make sure you ask ahead of time. More

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Right from the beginning, Byrd & Olivia greeted me warmly and directed me where to go. Jordan kept checking as to the progress of my vehicle. Jennifer and Anthony checked my vehicle out and explained every and directed me where to go. Jordan kept checking as to the progress of my vehicle. Jennifer and Anthony checked my vehicle out and explained everything very clearly. I had my car Simonized. I found two spots that concerned me and Anthony went and got his buffer and some polish and took care of those two spots. A very pleasurable experience. While I waited the coffee and popcorn were enjoyed. My Auto runs a very good dealership. Best experience I’ve ever had. More

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