Javier Saltos
Javier Saltos at Honda of Lisle
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Javier Saltos

Sales

Honda of Lisle

4475 Lincoln Ave
Lisle, IL 60532

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4.8
87 Reviews

Dealership Experience

12 yrs, 2 mos

Industry Experience

26 yrs, 9 mos

Languages Spoken

Spanish Spanish

4.8

87 Reviews

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87 Reviews of Javier Saltos

April 25, 2024

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Employee Rating

We are returning customers. The only problem was advertising vehicles as Certified that were not Certified. That affected interest rate and warranty do we were not pleased abo More

by cgroves
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sager Abu-Romman

April 20, 2024

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Employee Rating

My wife and I bought a Certified Preowned Civic from Honda of Lisle. We test drove the car and asked many questions about the condition of the car. We asked if the car had been damaged or had any bodywo More

by RGCG New Lenox
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Debby Pierce

Apr 22, 2024

Honda of Lisle responded

I am sorry to hear that you or any of our customers have had an unhappy experience with their vehicle or experience from Honda of Lisle. Over the last 60 years, we have taken great pride in selling and servicing vehicles throughout our community. It is alarming to me when any customer has a complaint, especially when it concerns an accusation of fraud. I can assure you that we will investigate the allegations that you submitted to the BBB. Initially, I reviewed your complaint and asked our team to retrieve manual copies of the transaction from 2018. This may take a few days as we keep older documents off-site at a secure document storage location. I do want to take a moment and point out a few items from the documents you sent to BBB and the ones that I was able to review and submit today. 1. As you stated, the initial Carfax that you were given in April of 2018 does not show any damage or accidents reported. I wanted to point out that Carfax is a third-party company that gets its information from many data points. Carfax added the “Damage Reported: very minor damage” with a date of 11/15/2016 sometime after the date of your 4/24/2018 Carfax report. We have no control over when Carfax reports data to their vehicle reports. 2. Originally, we sold the 2015 Honda Civic in February 2015 as a new car. We re-acquired the vehicle from another party three years later and listed it for sale in February 2018. At that time there was also documented damage or accident on the Carfax. We will look through our information, but it appears that the previous vehicle owner had a repair done on the vehicle. We will look through our records to see if the work was done by us, but at this time there is not record in our digital records. Carfax reported that incident as “very minor damage”. Thank you, Steve Camp General Manager Chicagoland Automotive Group Honda of Lisle

Apr 23, 2024

RGCG New Lenox responded

Steve, Let me respond to your points. 1) The CarFax that your dealership handed us shows no damage. I still have that report. Your employees made statements that there was no damage. The damage happen on 11/15/2016 and it does not take 17 months to update. We are to believe the damage magically appeared at this point? 2) Your sales people told us the car had been returned from a lease. Now all of a sudden you "re-acquired" the car. You said there was documented damage at that time. We asked specific questions regarding condition and body work. Why weren't those questions answered honestly? 3) I really don't care about the severity of the damage. The point is when a buyer askes specific condition questions why is it acceptable to not be truthful or provide an accurate CarFax report? Buyers make decisions based on information they are told and documents that are presented. 4) I looked up the Kelly Blue Book value of the car before we traded it. The condition fell into the Excellent range which valued at about $12K. You did not see the condition at trade in. The car was ceramic coated and the front clip had paint protection film so it didn't even have any rock chips. The interior was equally in great condition. I would be happy to provide pictures of the car. The value was lowered because of the hidden body damage and paint work. The real condition of the car should have been disclosed, along with a valid CarFax report, so we could have made the decision to purchase the damaged car or look for a different one. You can call it what you want. Whether it be fraud or material concealment, I am out $2K because of statements that the sales staff made and the CarFax that your dealership provided at the time of sale to justify the price we were being asked to pay.

April 14, 2024

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I definitely Highly recommend Honda of Lisle. Javier Saltos was very pleasant, informative and professional. This was the most pleasant experience I have ever had purchasing a new vehicle. I'm 61 More

by Papa John S.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Asim Aslam, Finance Director, I'm 61 years old and have always dreaded the buying process. Thank you very much for changing my feelings about that yesterday!!!

Apr 21, 2024

Honda of Lisle responded

Hi Papa John S., thank you for taking the time to leave a review for us at Honda Superstore Of Lisle. We're happy we could meet your expectations!

April 01, 2024

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Started looking online, went in to Not get the car I happily ended up with! Javier was great, I feel like the final cash downpayment we agreed on was a few hundred dollars higher than what I was expecte More

by Wendy.harrison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 06, 2024

Honda of Lisle responded

Hi Wendy.harrison, thank you for taking the time to leave a review for us at Honda Superstore Of Lisle. We're happy we could meet your expectations!

March 22, 2024

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Employee Rating

This is my third car purchased and/or leased from Honda of Lisle. A true pleasure all three times, no doubt. More

by Ethan Alexander
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Asim Aslam

Mar 24, 2024

Honda of Lisle responded

Hi Ethan Alexander, thank you for taking the time to leave a review for us at Honda Superstore Of Lisle. We're happy we could meet your expectations!

March 17, 2024

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Appreciate that they had a better selection of cars than most Honda dealerships and that they were able to get me into a lease for a car I really like. Did not particularly appreciate the condescension of t More

by michellebell18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 20, 2024

Honda of Lisle responded

Hi Michellebell18, thank you for taking the time to leave a review for us at Honda Superstore Of Lisle. We're happy we could meet your expectations!

Mar 21, 2024

michellebell18 responded

Thanks for the quick follow-up! We all have off days from time to time — part of life. Especially after the quick and thoughtful follow up I’ll continue to recommend Honda of Lisle, bring my car in for service and look for my next Honda at the end of this lease.

March 10, 2024

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We had a great experience with Javier. He was knowledgeable about the features of the cars, wasn't pushy, and helped us find a great car that met all our needs. Thank you! More

by chris.wittman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 20, 2024

Honda of Lisle responded

Hi Chris.wittman, thank you for taking the time to leave a review for us at Honda Superstore Of Lisle. We're happy we could meet your expectations!

March 07, 2024

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Employee Rating

Immediate attention on arrival, long wait during sale/negotiation, great location, good inventory of used vehicles. More

by downey813
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Luis Guzman

Mar 11, 2024

Honda of Lisle responded

Hi Dinee52, thank you for taking the time to leave a review for us at Honda Superstore Of Lisle. We're happy we could meet your expectations!

January 14, 2024

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Employee Rating

We knew what we wanted and we're shown exactly that. Javier gave us the information clearly and concisely. More

by JULIEMARIE.STEPHENS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 18, 2024

Honda of Lisle responded

Hi Juliemarie.stephens, thank you so much for your positive comments about Honda Superstore Of Lisle!

January 11, 2024

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Employee Rating

Pleasant, transparent, and no-pressure car buying experience. Great price. All questions answered and available options explained well. More

by gytikh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Asim Aslam

Jan 18, 2024

Honda of Lisle responded

Gytikh, thank you for your kind review; we are happy to pass along your comments to the team here at Honda Superstore Of Lisle!

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