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Jay Carlos
Jay Carlos at City Limits Nissan

Jay Carlos

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.8
94 Reviews
4.8

94 Reviews

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94 Reviews of Jay Carlos

August 26, 2025

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Employee Rating

Got my car in on the spur of the moment and had me out the door in no time, very great experience! More

by treaseco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 27, 2025

City Limits Nissan responded

Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2025

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Employee Rating

The service and attention is excellent, the staff is very friendly. I recommend the service More

by angelica.davalos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, John Torres, Alex Ramirez, Emmanuel Soto

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Aug 25, 2025

City Limits Nissan responded

Thank you for taking the time out of your day to leave us a review, we appreciate you and hope to see you again soon! If you need anything, please don't hesitate to contact us. Thanks again and have a great week! Thank you, Jason Laguna General Manager

Aug 26, 2025

City Limits Nissan responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

August 22, 2025

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Employee Rating

The service center and waiting area were very nice. Looked great, atmosphere was welcoming and the staff was pleasant and took really great care of my Murano. It was also cleaned, which was super nice More

by DB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brenda Munoz

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Aug 25, 2025

City Limits Nissan responded

Thank you so much for taking the time out of your day to provide us with a review, we appreciate you and look forward to providing you with many more happy miles! If you need anything, please don't hesitate to contact us at 512-444-1400 and we'd be more than happy to help. Thanks again and have a great week! Jason Laguna General Manager

Aug 25, 2025

City Limits Nissan responded

Hi, thank you for taking the time to leave a review for us at City Limits Nissan. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 16, 2025

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Employee Rating

I have had a Nissan Altima for 15 years. City Limits Nissan has serviced it over the last 2 years. They provided great service to my older vehicle. Recently I finally let the car go and boug More

by SADE DAWSON-LOVE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stevorn Richards, Miguel Vega-Centeno, Emmanuel Soto

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Aug 18, 2025

City Limits Nissan responded

Thank you so much for taking the time to tell us about your experience, I will be sure to pass your comments along and we hope to provide you with many more happy miles! Thanks again and have a fantastic week! Jason Laguna General Manager

July 31, 2025

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Employee Rating

Great customer service. Outstanding knowledge, professional, friendly and helpful. Excellent service. I would recommend family and friends. More

by francis_navarro350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez

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Aug 01, 2025

City Limits Nissan responded

Hello, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 31, 2025

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Jay was very profesional, and helpfull. service was quick and thorough. A dealership you ca trust!!! More

by revrocket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2025

City Limits Nissan responded

We are so glad to hear you had a great visit with the Service team, and appreciate that you took the time to tell us about it! If you need anything at all please don't hesitate to call us at 512-444-1400 and we'd be more than happy to help. Thank you and have a great weekend! Jason Laguna General Manager

July 15, 2025

Dealership Rating
Employee Rating

Excellent costumer service! Jay helped me with my car and he is always super helpful and professional. Goes above and beyond!! More

by supergirl785
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 15, 2025

City Limits Nissan responded

We are so happy to hear you consistently receive the top notch service we strive to provide and appreciate that you took the time to tell us about it today! We hope to be able to provide you with many more happy miles, and we look forward to your next visit with us! Thanks again and have a great rest of your week! Thank you, Jason Laguna General Manager

July 10, 2025

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Employee Rating

Service was topnotch! Agent were very accommodating. They offered me a ride back to my house since my oil change/recall and tire rotation will take some time. Will keep co More

by shangrila_shields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 10, 2025

City Limits Nissan responded

Thank you for leaving us a review regarding your service visit, we appreciate your feedback and are happy to hear the team took great care of you! If you need anything at all please don't hesitate to contact us at 512-444-1400 and we'd be more than happy to help! Thank you, Jason Laguna General Manager

July 07, 2025

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Employee Rating

It was a great experience since the new owners have taken over! Jay and Eric were very helpful. More

by LISA@SPITCOOL.COM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric 5 stars

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Jul 07, 2025

City Limits Nissan responded

We are happy to hear the team took great care of you during your recent service visit and appreciate you taking the time out of your day to tell us about it! Here's to many more happy miles, thanks again and have a great week! Jason Laguna General Manager

July 06, 2025

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Employee Rating

Courteous, professional, was able to get in and out quickly; Service Writer Jay was great More

by djy_1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 07, 2025

City Limits Nissan responded

We are so glad to hear you had a great service visit and appreciate you taking the time out of your day to tell us about it! Please reach out if you need anything at all, and have a fantastic week! Thank you, Jason Laguna General Manager

Jul 10, 2025

City Limits Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at City Limits Nissan! We are always more than happy to assist you if anything else comes up. Take care!

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