Jay Derkacz

We had an excellent experience with Jay in the service department on our recent service. department on our recent service. More

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The dealership has qualified and professional staff dedicated to customer satisfaction! My assessment is based on years of obtaining service and purchases from this dealership. I am particularly impres dedicated to customer satisfaction! My assessment is based on years of obtaining service and purchases from this dealership. I am particularly impressed with the staff’s knowledge and attitude towards ensuring the customer is knowledgeable and aware of the work being done on their vehicle.An added plus is the dealer’s management staff, Alphonso!We have watched this young grow with Mercedes as a service advisor to now being the service manager! We are so proud of him for his growth and MB for recognizing talent within their ranks!!! More

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I recently brought my Mercedes R350 to Mercedes-Benz of Georgetown for a front brake service along with a full vehicle inspection. The service advisor informed me that the brakes were within spec and didn’ Georgetown for a front brake service along with a full vehicle inspection. The service advisor informed me that the brakes were within spec and didn’t need replacement, and recommended several other services including an engine air filter replacement, which I approved. The visit itself went smoothly and I drove off satisfied — however, about a week or so later a check engine light appeared. I took the vehicle to Mercedes-Benz of Austin, where a $280 diagnostic fee confirmed the issue was traced back to an improperly seated engine filter from the Georgetown service. When I followed up with the Georgetown service manager, he acknowledged the prior service and asked me to send over the repair paperwork, indicating someone would reach out to discuss a resolution. Unfortunately, I never received a follow-up call or any further communication. I genuinely like this dealership and the overall experience has generally been positive, but the lack of follow-through on a quality concern tied directly to their work was disappointing and fell short of the standard I’d expect from a Mercedes-Benz service center. More

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I had a covered warranty part go out and they were honest about my service issue and didn't try to upsell addtl services aggressively. Had my car back in a timely manner and even though the uber service was about my service issue and didn't try to upsell addtl services aggressively. Had my car back in a timely manner and even though the uber service was a mess being brought back, that wasn't their fault and I was grateful for the complementary rides home and back. More

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The team were super helpful. I brought my car in for maintenance and was able to stay in the dealership while it was getting service. Was able to work and wait until everything w I brought my car in for maintenance and was able to stay in the dealership while it was getting service. Was able to work and wait until everything was completed. More

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Customer service is top notch at Mercedes Benz of Georgetown. Service Advisor Jay does a great Job.staying on top of things when my car is in for repairs. Georgetown. Service Advisor Jay does a great Job.staying on top of things when my car is in for repairs. More

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I have been working with Jay Derkacz at Mercedes-Benz of Georgetown for over two years, and I always have a great experience. Jay consistently provides top-quality care and customer service every time I bri Georgetown for over two years, and I always have a great experience. Jay consistently provides top-quality care and customer service every time I bring my vehicle in. He is professional, attentive, knowledgeable, and always makes sure everything is handled smoothly from start to finish. He keeps me informed throughout the process and genuinely cares about his customers and their vehicles. It’s clear that he takes pride in his work, and that level of service really stands out. I highly recommend working with Jay if you want excellent service and a stress-free experience at Mercedes-Benz of Georgetown. More

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Each interaction from sales to service has been met with professionalism, courtesy and efficiency. I highly recommend them whether you’re in the market to purchase or service your existing vehicle. professionalism, courtesy and efficiency. I highly recommend them whether you’re in the market to purchase or service your existing vehicle. More

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My service advisor Jay is awesome. He has such patience and professionalism. This type of professionalism builds a repor with customers for mercedes. He has such patience and professionalism. This type of professionalism builds a repor with customers for mercedes. More

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Expensive, but excellent mechanics! Well worth the drive from Marble falls! They know their Diesels! Well worth the drive from Marble falls! They know their Diesels! More

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