Jay Freeman | Page 10

Wow!! Very impressed I had such a great experience with Scranton Chevrolet of Norwich! First of all, the car itself (2016 Chevy Volt) was a really great deal, much better I had such a great experience with Scranton Chevrolet of Norwich! First of all, the car itself (2016 Chevy Volt) was a really great deal, much better than anything I had seen in my search so far. But the best part of my experience was the customer service from every employee we dealt with. Jay was very kind and helpful over the phone when I first called to set up my appointment. He allowed me to put a small down payment on the car I was interested in over the phone so that it couldn’t be sold before I saw it, which was really nice. When we came in for the test drive we met with Josh, who was great and extremely knowledgeable about the car I wanted to purchase. I never felt rushed or pushed into anything, and he made sure everything was set up for me to come back and purchase the car a few days later. When I came back to finalize the sale, I first met with James, who was incredibly thorough and helpful. He made sure we understood what every form was for, and he went above and beyond to make sure I got a good deal on financing, even securing me an insanely low interest rate on my loan. Even though there were a lot of options for extra things he could try to sell me, he wasn’t pushy at all, and explained which things would actually matter to me and how they could help me (but still didn’t push me into buying anything extra I didn’t want). I felt very reassured that I was being well taken care of. After that, we sat with Bill to finish paperwork and get the car set up. He was also incredibly knowledgeable about my car. I could tell all of the salesmen had been through extensive training and really know the cars they’re selling inside and out. Bill was awesome and very helpful. He sat with us in the car for probably around an hour, going through every button and feature and menu option available in the car, explaining what each thing does in simple terms. It was extremely thorough and helpful. My experience with Scranton Chevrolet of Norwich was top notch from beginning to end. If you are thinking of purchasing a Chevy, you should definitely go to them if you want an amazing customer experience! More

by T.Dooley Verified Customer Verified Customer

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Wonderful These people are a wonderful, knowledgeable and thoughtful hard workers. They basically stopped at nothing to get us a dream car. I highly. recomm These people are a wonderful, knowledgeable and thoughtful hard workers. They basically stopped at nothing to get us a dream car. I highly. recommend lthis dealership. More

by DAWNVICENZI Verified Customer Verified Customer

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I had a good experience I always have a wonderful experience with a wonderful staff really nice people understanding and explain everything to you I recommend this company to I always have a wonderful experience with a wonderful staff really nice people understanding and explain everything to you I recommend this company to a lot of people excellent working service More

by AMANDA.D80 Verified Customer Verified Customer

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Exceptional Best vehicle buying experience in my 50 years of purchasing vehicles. Kamila is not only EXTREMELY knowledgeable about the vehicles but also rebates a Best vehicle buying experience in my 50 years of purchasing vehicles. Kamila is not only EXTREMELY knowledgeable about the vehicles but also rebates and incentives. Equally important was the staffs ability to make me feel completely comfortable with their expertise and honesty. Every question was thoroughly answered when delivering the vehicle. Buying this vehicle was a completely positive experience. Oh, and the truck is great too. You can get a great truck at any Chevy dealer, the variable is the dealer and these guys are the BEST. More

by CCATCHER04 Verified Customer Verified Customer

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So patient!! Josh was great! I went up on a Tuesday and had to wait until to following Friday to finalize everything, he was so patient with my work schedule and m Josh was great! I went up on a Tuesday and had to wait until to following Friday to finalize everything, he was so patient with my work schedule and made everything run smoothly. The whole team was wonderful and I got a great price! Love my new camaro too!! More

by Christinazaino Verified Customer Verified Customer

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Honest and upfront The dealership worked with me until I felt satisfied about making the purchase. The salesman, manager and finance officer were all extremely upfront a The dealership worked with me until I felt satisfied about making the purchase. The salesman, manager and finance officer were all extremely upfront and honest with me throughout the process. Ultimately, purchasing a vehicle can at times be a stressful experience, this was not the case at Scranton Chevrolet. More

by TIMOTHYCAMPOMINOSI Verified Customer Verified Customer

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2020 Silverado 2500 HD I worked closely with Jen, Jay, and David getting the best price for my new 2500 HD. Very good line of communication going back and forth to make the I worked closely with Jen, Jay, and David getting the best price for my new 2500 HD. Very good line of communication going back and forth to make the deal for the truck I wanted. More

by ERIC.VICKERS007 Verified Customer Verified Customer

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