Jay Irwin

Irwin Lincoln Service Dept, especially Blake & Danielle, went completely out of their way to resolve my problem! Even though it is not resolved, they did all in their power to rectify the problem! I did not went completely out of their way to resolve my problem! Even though it is not resolved, they did all in their power to rectify the problem! I did not leased the Corsair thru them and they never mentioned or refused to solve the static on my AM radio! Lincoln, not Irwin, has a problem with Hybrids and reception with AM Radios! That is why THE AUTO Manufacturers fought with the US Gov't on equipping Hybrids with AM Radios! Irwin lent me a replacement car, took over 45 days, replacing parts and communicating with Lincoln to resolve the issue! The problem is still there, as confirmed with the Irwin Staff! LINCOLN is trying to provide the parts that maybe will repair the issue! Lincoln has dropped the ball, not Irwin !! The Gen'l Sales Mgr, Mr Dino Gemgani JR, even took an interest in resolving my problem! I SURELY hope that LINCOLN can guide Irwin Service in how to resolve this! I am waiting for a phone call to say that parts have arrived ! More

Print

Been a customer for 15 years at Irwin Lincoln. Always had a positive experience at the service desk. They always have loaner cars available which is super important. Taking care of my Lincoln SUV Always had a positive experience at the service desk. They always have loaner cars available which is super important. Taking care of my Lincoln SUV is a top priority and I rely on their expertise to fix it. More

Print

The salesman was very professional throughout the process. He was flexible in accommodating my personal schedule to view and test ride the car. process. He was flexible in accommodating my personal schedule to view and test ride the car. More

Print

very accommodating from start to finish on all aspects of the transaction would highly recommend them the transaction would highly recommend them More

Print

Sales person was very knowledgeable He explained clearly all the financing option And explained all our questions all the financing option And explained all our questions More

Print

Wayne is an excellent salesman along with Jay we were able to achieve a great price.They even lowered the price after they realized that the MSRP was lower than originally thought.This is my second purch able to achieve a great price.They even lowered the price after they realized that the MSRP was lower than originally thought.This is my second purchase here and I’m glad I went back. More

Print

All but substandard like other Lincoln Mazda Ford dealers. Pricing wise or discussion on pricing, very poor. Their attitude is like (pardon my language) Zero xxxxs given. This is what it is take it o dealers. Pricing wise or discussion on pricing, very poor. Their attitude is like (pardon my language) Zero xxxxs given. This is what it is take it or leave it (in a very cold way) looks like the sales person initially judged me that I wont be able to afford the Merc GLC preowned car. Question or query handling: very poor- again zero xxxxs given, "its a good car, put some money down then we'll discuss" treated as if m buying cheap furniture/home appliance and not $38k car. Cleaning/Detailing very poor: Food particles still lodged in center console buttons, grease and stains under the doors, black stains on seat sides, excuse given: its cleaned, but its a preowned so cant do much. Main false claim/information about the car condition: Car is inspected and serviced- after taking the car home, when I tried to start it next day, it gave me the service light, and then I checked the oil level, closing to minimum. (corroborated by querying the service department, which mentioned inspection but no service/detailing on it) Good part: Owning up and calling me in for free oil change. But no detailing promise. No efforts to apologize for the mistake or for my inconvenience to take the car back 1 and half hour away for oil change. The reason for two Stars is Mr. CHUCK, Mr. JAY IRWIN and other back office team: He handled the transfer process and other documentation perfectly. He is a gem of a person, polite, considerate, and went above and beyond to get our existing car plates registered then and there. Mr. Irwin immediately asked the sales person to get back to me for the service issue after I emailed him with pictures. I had MERCEDES before, but bought it from Mercedes dealer. Huge difference in Communication, Car care (inspection/service/detailing) before delivery. they make it pristine before customer takes it out. Office space is nice and clean, good amount of space for the customer to sit and sip coffee from pantry. Bathrooms are clean. Hope this helps and people be prepared for what to expect. I am not mentioning the name of the sales person, just because I don't like publicly ridiculing anyone. People can change and hope this helps them get better. My Best wishes to Mr. IRWIN and the team for Future !! More

Print

A family owned business ! PURE CLASS ~ From the moment Sharon or Milissa answers the phone - to driving out in a new Lincoln - its pure Joy - I have bought many Lincolns over PURE CLASS ~ From the moment Sharon or Milissa answers the phone - to driving out in a new Lincoln - its pure Joy - I have bought many Lincolns over the years - Irwin Lincoln is the best - not 5 stars, 10 Stars ! Their Honesty, knowledge, fairly priced and courteous - makes me come back time after time to buy again ! No Haggling either - the right price the first time ! When you see the same sales staff over many many years, you know everything is fine ! From Sales with Travis, and Adam - Wayne of Jeff -you will feel at home with them - More

Print

The dealership should have 10 stars - not just 5 ! They are courteous, understanding, NOT PUSHY, and honest - they dont play money games either - OUTSTANDING in every way - Sales & Service - Adam, Wayne, are courteous, understanding, NOT PUSHY, and honest - they dont play money games either - OUTSTANDING in every way - Sales & Service - Adam, Wayne, Travis, Millisa, Nick and Alice Their prices are on the spot - they dont push you into what you do not want - Extremely nice people to do business with. A family business too ! More

Print

I had a wonderful experience purchasing my new Aviator. The staff is very knowledgeable and answered all my questions. They made the trade in process so easy, even transferring my granddaughter’s car seat The staff is very knowledgeable and answered all my questions. They made the trade in process so easy, even transferring my granddaughter’s car seat to the new car! Thank you Irwin dealership More

Print