Jay Lettieri | Page 8

Great dealership all around to do business with from sales to service. I needed to get my car inspected unfortunately covid-19 is still a thing but they did a great job with sanitary practices. sales to service. I needed to get my car inspected unfortunately covid-19 is still a thing but they did a great job with sanitary practices. More

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I have been using the service department at Mercedes Benz of Massapequa for several years now and am always impressed and happy with their commitment to customer service. You will not find a better dealershi of Massapequa for several years now and am always impressed and happy with their commitment to customer service. You will not find a better dealership and service department on Long Island More

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Very good service! The people there are very friendly despite the corona-virus! The service was very quick. I got a very good discount. I definitely recommend this! despite the corona-virus! The service was very quick. I got a very good discount. I definitely recommend this! More

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I call the service department for my s550 to check the battery and John was very nice to explain everything they change the battery so thank you very much for your services. battery and John was very nice to explain everything they change the battery so thank you very much for your services. More

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The service was on time and completed successfully. The provided loaner car was clean and convenient. The staff were helpful and thorough. Great experience with the service department. provided loaner car was clean and convenient. The staff were helpful and thorough. Great experience with the service department. More

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William helped my wife purchase a beautiful 2020 GLC at a price that was far below everyone else. He said to us We do not lose deals and he was right. He took care of everything for us and was great. He foll price that was far below everyone else. He said to us We do not lose deals and he was right. He took care of everything for us and was great. He followed up and made sure everything was smooth. We purchased two vehicles from MB of Massapequa and feel like we are part of the family and won’t be going anywhere else. Thanks Will Proud to be your clients More

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Professional and knowledgeable service I brought my car in and service I received was very nice. All time I was there knowing my car is taken care of. My service representative was Jay Lett I brought my car in and service I received was very nice. All time I was there knowing my car is taken care of. My service representative was Jay Lettieri. He treated me very professionally and was very knowledgeable about my needs. He turned out to be very responsive to my calls as well, and quickly answered all the questions I had and provided all the information about my car that I needed. I got my car back quickly receiving a loaner meantime, my car drives just fine. Thank you! More

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fast, affordable and easy going service Car was fixed for affordable cost the service people were nice and courteous was very pleased with service, would definitely recommend this place for Car was fixed for affordable cost the service people were nice and courteous was very pleased with service, would definitely recommend this place for purchase and repairs More

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They were extremely punctual and professional and performed all this service work As promised. This was my 1st time using this dealership and I am extremely happy with my choice. performed all this service work As promised. This was my 1st time using this dealership and I am extremely happy with my choice. More

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There is one thing that separates this Massapequa Mercedes franchise from the the brand. this franchise, the way they they’ve chosen to show My family who has Had 30 years experience with the brand i Mercedes franchise from the the brand. this franchise, the way they they’ve chosen to show My family who has Had 30 years experience with the brand is nothing short of unconventional, atrocious, and unorthodox. This is the first time I’ve ever posted anything online insofar any experience I have ever had , anywhere. My hope is to inform the public of how things go at this dealership. My father has always purchased our families Mercedes from the Fairfield Connecticut dealership, we’d service them at Massapequa and had never had an issue, these were routine services which would be indicative their service staff had been adequately trained in completing an oil change. We purchased a CPO white 2016 C300 on December 15, 2018. They pulled the car up to me with a shattered mirror housing. I mentioned it to the salesman who sold me the vehicle, his response was I’ll call you tomorrow and you’ll drop it off in service they’ll handle it. A month had gone by, and after several phone calls I decided to go to the dealership. In the interim I had noticed other damage in the body of the car, so I look under the hood. Nothing was securing the passenger side headlight casing. While washing my car, I had also noticed the hood was not level it was lifted about a half an inch on the passenger side and not one of my 4 doors close with alignment to the car. After 2 repair orders my trust was gone but I brought the car to them I was dealing with service at the time, to get to the point there going to fix any I’ve noticed that they notice as well free of charge to me. People should understand, gentleman I’ll express to you at Massapequa, it’s not the money, it’s the value a car may hold in our life. My father purchased this car for me, that means something in my heart, respect your profit. I’m sorry, your clients. I drop the car off for the third repair in May. Picked it up august 11. The head light casing was secured . As well I had tracked my car throughout. It was taken from their Freeport dealership to a personal residence daily. Which I have pictures of and will be emailed over to the Attorney General with other forged service documentation and my records as well. The (Freeport body shop) mb MASSAPEQUA and Freeport bmw share the same owner. They put 1,603 miles on my car. My paperwork states they put one mile on it, they threw it over the 30000 mile mark and that particular day couldn’t find the paperwork. I’ve got all records now, due to the failed repair attempts my driver side door now periodically loses the seal to the body of the car. When my Father signed for the car, we didn’t think this would be part of our conversation a year later. Please be aware of my situation isolated or not is a disappointment and the lack of respect for something someone else owns baffling to me. “Always , our customers are number 1” their quote not mine. What’s the point of certifying a vehicle? More

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