Jay Luchies | Page 33

Great people =great dealership The service department is by far the best anywhere, especially Ken. Super helpful and professional. The sales people are great too. This is the only d The service department is by far the best anywhere, especially Ken. Super helpful and professional. The sales people are great too. This is the only dealership I’ll go to from now on. More

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Easy,fast, very hospitable and friendly. High quality here, care about their customers, back what they sell, treat you like a friend, give out valuable tips and suggestions, great prices and High quality here, care about their customers, back what they sell, treat you like a friend, give out valuable tips and suggestions, great prices and service. More

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WONDERFUL! All of the employees that we have encountered here have been professional, courteous, and knowledgeable. From the sales to the service, all helpful! O All of the employees that we have encountered here have been professional, courteous, and knowledgeable. From the sales to the service, all helpful! Our family has done business with them for years and will continue to do so! It's worth the drive from Grand Rapids! More

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Easy to deal with and low pressure. They do there best to answer all your questions. Was worth the drive to buy my truck. Thank you Kim and Jay. Dave and low pressure. They do there best to answer all your questions. Was worth the drive to buy my truck. Thank you Kim and Jay. Dave More

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Awesome staff! Outstanding service!! We found the vehicle that we've been wanting for a really great price online through car.com, so I contacted the dealership to see if it was still ava We found the vehicle that we've been wanting for a really great price online through car.com, so I contacted the dealership to see if it was still available. We live 150 miles from the dealership but the staff was awesome! From Kim in sales, to Jay in the finance department they did everything over the phone. They had our trade in quoted, and new vehicle financed and approved before we ever decided to drive to the dealership. We got to the dealership and test drove the vehicle, then signed all the paperwork and drove our new car home...everything was done the same day!! They went above and beyond to make sure we were satisfied and that we got the same service as someone showing up on their sales room floor!! Hands down, best new car buying experience we've had!!! More

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Lied to Although Kim was pleasant, and I had only communicated via email, I am very displeased with Jay Luchies. When I inquired as to how much an extended s Although Kim was pleasant, and I had only communicated via email, I am very displeased with Jay Luchies. When I inquired as to how much an extended service contract would be I was quoted several prices, which was ok. When I mentioned that I knew there was generally some space left to negotiate pricing on contracts I was informed by Jay that the most "they could move would be $200". Fair enough, right? After a few more back and forths about the service contract provider, Jay said that he could go down as much as $650 on the service contract. I have no problem with a company making a profit, but I have a problem with someone saying that they can only go so low and then 30 minutes later going down 3 times that amount. This Jay guy is a non-professional. More

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Amazing, amazing, amazing! Kim our sales person was honest, she listened to what we wanted instead of trying to talk us into something we didn't want. She made us enjoy getting Kim our sales person was honest, she listened to what we wanted instead of trying to talk us into something we didn't want. She made us enjoy getting our new vehicle instead of dreading it. More

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Great Spent time with us and wasn't rushed. Went over the whole Durango with us. Also went over warranties and financial options with us. Nice and friendly. Spent time with us and wasn't rushed. Went over the whole Durango with us. Also went over warranties and financial options with us. Nice and friendly. More

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It's a great team! Everyone was helpful and friendly from the reception staff to the end of the sale. They made sure that I understood warranties and options in my Equin Everyone was helpful and friendly from the reception staff to the end of the sale. They made sure that I understood warranties and options in my Equinox. They even set up my Bluetooth. They have big town expertise with small town personal service. More

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Great Staff, Excellent Deal! The car I called about was pulled up to the building by the time I got there. Kim took a few minutes to get to know me first. Then took the time to no The car I called about was pulled up to the building by the time I got there. Kim took a few minutes to get to know me first. Then took the time to not only point out features, but use them as well explaining how each one worked. She's knows her product well. Jay was excellent to work with as well explaining the finance process along each step of the way. Completely prepared ahead of time which made closing on the car quick and effortless. Both made sure all my questions were answered before I left. Very much a personable and hometown atmosphere. More

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