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Jay Miller
78 Reviews
I am a Lancaster County boy. Married to beautiful Colleen for 30 wonderful years, with 2 fantastic children. My son is at Villanova Law and my daughter is in NYC, working in PR. I'm a very proud dad! My BMW history goes in line with my history. In 1967 my dad bought a BMW 1600 Alpina, because he couldn't afford a Porsche 911. From that point on, we became a BMW family, which translated in to only BMWs for over 58 years! Both I and my brother are in the BMW business. Me in sales since 1990, and my brother a Master BMW Technician since 1980. I own several models, including a 2023 i4 Electric car, a 2011 X5 35i, a 2015 3 GT, a 2008 M3 Convertible, a 2008 335i Coupe, an R1200 S motorrad, and an ultra-rare 1974 2002 Turbo! Please reach out, and I will be glad to assist!
Read moreDealership Experience
19 yrs, 11 mos
Industry Experience
34 yrs, 11 mos
Specialties & Trainings
37-year BMW owner/driver
Classic BMW specialist
BMW Profiles in Achievement- Gold
BMW M Certified
78 Reviews
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78 Reviews of Jay Miller
June 20, 2025
I purchased a BMW E91 from BMW of West Chester with a dealer warranty, clean CarFax, and multiple dealer inspection reports—all claiming it was a reliable, well-maintained vehicle. I also worked there as dealer warranty, clean CarFax, and multiple dealer inspection reports—all claiming it was a reliable, well-maintained vehicle. I also worked there as a BMW Genius, so I trusted the process. Only after taking it home did it show serious drivability issues—vibrations during acceleration and a check engine light. The service department dismissed it, said “nothing’s wrong with the transmission,” and quoted me for an unrelated oxygen sensor. They changed the transfer case fluid and told me to drive it for 1,000 more miles. The issues continued, and after the warranty expired, I was suddenly told the car had “failing catalytic converters”, a “faulty torque converter”, and a “failing transmission”. When I asked for help earlier (while it was still under warranty), one manager said, “And you want me to pay for it?” I followed all maintenance protocols, asked all the right questions, and trusted the brand. Yet I was misled and left with a car I couldn’t use in the end. I wouldn’t recommend buying or servicing at this dealership. More
by Pendelton
Other Employees Tagged: Kevin Mahoney, Justice Mogano, Scott Gately, Dan Stangl, Bill Cosenza, Joseph Fritz, Heather Deritis, John Vickery, Rachel D'Asaro
Verified CustomerMay 28, 2025
Fantastic experience! !! Wilmer/Justice and Nick were all Phenomenal! Highly recommend their services and the Ottos Experience !! Wilmer/Justice and Nick were all Phenomenal! Highly recommend their services and the Ottos Experience More
by Nick@iupllc.com
April 25, 2025
We had a great experience with Jay he was friendly and professional. We definitely would recommend BMW of West Chester professional. We definitely would recommend BMW of West Chester More
by connie.davis5150
Other Employees Tagged: Nick Capparelli
April 18, 2025
I have bought three cars from Jay and he has made the process of buying a car easy and fun. process of buying a car easy and fun. More
by deesparacino
Other Employees Tagged: Justice Mogano
April 14, 2025
Mqny of the team members in both sales and service have been with this dealership for many years. Good follow-up, fair dealings, and dedicated customer service. We have been a customer for almost 25 years been with this dealership for many years. Good follow-up, fair dealings, and dedicated customer service. We have been a customer for almost 25 years and purchased or leased 15 vehicles. More
by dangeline7
Other Employees Tagged: Wilmer Rodriguez, Justice Mogano, Bill Cosenza, Frank Adinolfi, Anthony Blubello, Heather Deritis
April 12, 2025
I have been purchasing and servicing my vehicles at BMW of West Chester for over 20 years and always have an excellent experience of West Chester for over 20 years and always have an excellent experience More
by sbsapperstein
Other Employees Tagged: Frank Adinolfi
April 08, 2025
Sales Consultant, Jay Miller was great! Helpful, knowledgeable and courteous. He’s a professional! We bought was certified 2024 4 series convertible, great condition very good warranty and Helpful, knowledgeable and courteous. He’s a professional! We bought was certified 2024 4 series convertible, great condition very good warranty and a good price. Had a paint chip and small scratch and they fixed them before we left. All other employees we interacted with were very pleasant and helpful as well. Dealership has a good vibe. I certainly would recommend visiting if you’re interested in a new or preowned vehicle. More
by Beauchewalk
April 05, 2025
Jay was great. Almost bought in Florida but I’m glad we bought up in Pa Almost bought in Florida but I’m glad we bought up in Pa More
by tony.venuto
Other Employees Tagged: Scott Gately
