Jay Rosen | Page 27

Service and Sales This dealership goes above and beyond in service and sales! They are the experts in customer service. I won't get any other car because the customer s This dealership goes above and beyond in service and sales! They are the experts in customer service. I won't get any other car because the customer service here can't be beat! More

Report | Print

Body repair KLV60 A small body repair was taken care of to my fullest satisfaction by Jay Rosen and his crew. The repair was excellently executed and when I asked if th A small body repair was taken care of to my fullest satisfaction by Jay Rosen and his crew. The repair was excellently executed and when I asked if they could do the service as well since they already had the car, the answer was "no problem, I'll take care of it for you". The personnel at Prestige Volvo is providing a service level which is truly unique in the NJ auto industry through not just promising but also delivering on the execution of the work needed. I will highly recommend Prestige Volvo in E. Hanover for the purchase as well as servicing of your Volvo. More

Report | Print

worst place ever I took my car for service there today and NOT only was the oil filter NOT changed but the service manager, JAY ROSEN, called me on my cell phone HARAS I took my car for service there today and NOT only was the oil filter NOT changed but the service manager, JAY ROSEN, called me on my cell phone HARASSING me. My car went into the dealership with absolutely no problems and was due for an oil change. Now my brake light is on, an OLD oil filter is on my car, and the ABS light is on. In addition to that I received a harassing call from JAY ROSEN. He called me and when I asked for his boss' name, he said that he was the one to speak to. I said who is the general manager (which I later learned and left a message for Matthew Haiken but have not heard back from yet). He claimed that he did not have one and refused to provide his name. Not only was it a botch job that sabotaged my vehicle in order to get more business, but then trying to cover his tracks on top of it. Go to a real dealer if you need a Volvo. This place is the worst. More

Report | Print

worst service ever I took my Volvo in for an oil change. Not only was the oil filter not changed but I left with ABS brake issues. They offered to fix it at full price I took my Volvo in for an oil change. Not only was the oil filter not changed but I left with ABS brake issues. They offered to fix it at full price (of course) but did not offer to diagnose the issue without charge. Note that I did not have any lights or issues before entering the dealership. They also left all of the trash in the car from the service appointment. Extremely unprofessional and worst service ever. More

Report | Print

Outstanding service! Prestige Volvo provided us with rapid and outstanding service at short notice when our vehicle unexpectedly required attention during a long trip. We Prestige Volvo provided us with rapid and outstanding service at short notice when our vehicle unexpectedly required attention during a long trip. We are pleased to recommend Jay Rosen and his team to others! Marie W. More

Report | Print

Best customer service by Jay and Patricia Jay has helped us every time we went to service our car. Our car had issues and jay was able to help us very professionally. He took care of our car a Jay has helped us every time we went to service our car. Our car had issues and jay was able to help us very professionally. He took care of our car as someone takes care of new born baby. I like visiting prestige Volvo in east Hanover as all staff members are welcoming. They all are very polite and professional. Trivedi Pankaj and Alpa!!! More

Report | Print

Amazing service - Thank you Jay Rosen!! My expericne with Presige Volvo, especially with Jay Rosen & Patricia Sommerville was great as always. I do recommend to use this dealer Thank you My expericne with Presige Volvo, especially with Jay Rosen & Patricia Sommerville was great as always. I do recommend to use this dealer Thank you Pankaj Trivedi More

Report | Print

Good dealership Jay Rosen is a gem as a service manager..We had issues with Matthew Haiken the owner, but Jay does his best to resolve matters. So far so good. Jay Rosen is a gem as a service manager..We had issues with Matthew Haiken the owner, but Jay does his best to resolve matters. So far so good. More

Report | Print

Excellent customer service Beside the extraordinary treatment I received purchasing my new XC70 a few months ago (and years of fine service with four prior Volvos), Prestige's s Beside the extraordinary treatment I received purchasing my new XC70 a few months ago (and years of fine service with four prior Volvos), Prestige's service department again outdid itself. I was involved in a crash just six weeks after having bought the car, had it repaired at a non-Volvo body shop, and drove off thinking all was fine. Turned out the body shop had cut corners so that my insurance company had to reopen the claim for additional work by the same shop. Still feeling that something was wrong, I finally brought it to Prestige for diagnosis. They found and fixed the problems and downloaded all the necessary software to ensure my car would operate as it had when new (which it now does). Best of all, they drafted the invoice so as to make clear the problems were "all related to impact from accident" so that I had no trouble getting reimbursement from my insurer. More

Report | Print

Pleased I recently had a very satisfying experience with my elderly Volvo . We brought it once again to the very capable service dept at Prestige . We were tr I recently had a very satisfying experience with my elderly Volvo . We brought it once again to the very capable service dept at Prestige . We were treated extremely well by Bill Dempsey and the service manager Jay Rosen. We would recommend them to anyone. More

Report | Print