Jaylen Smith | Page 5

Austin was very helpful with details on the vehicle we were interested in. Explained features Test drove it, nice! were interested in. Explained features Test drove it, nice! More

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Valencia was fantastic and worked with me to find something in my budget. Great experience! something in my budget. Great experience! More

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Brianna was extremely helpful, knowledgeable, and full of energy. Jaylen was an incredible help as well. I rate both of them as high as possible. There were multiple other staff members who must be reprimand energy. Jaylen was an incredible help as well. I rate both of them as high as possible. There were multiple other staff members who must be reprimanded. There was another managerial employee who was extremely condescending and berating to Brianna, was extremely unprofessional for literally yelling at her in front of her customer. He was a poor brand ambassador and hopefully not the type of person Russ Darrow would allow to behave in this way. The Finance Manager also treated Brianna in a horrible way, badmouthing her behind her back repeatedly. This mysogenistic behavior seems to be part of the Russ Darrow culture and seems to be left unchecked. More

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Great experience and new car. Liked the sales person and the process. Got what I needed. Liked the sales person and the process. Got what I needed. More

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Customer service is #1. The whole crew was excellent. It started with my call into Shannon: the friendly attitude grabbed my attention. Once at the dealership, Valencia easily walked me through the process. started with my call into Shannon: the friendly attitude grabbed my attention. Once at the dealership, Valencia easily walked me through the process. Steve quickly got us in and out of the finance/warranty side. And Jaylen was so knowledgeable. All gems! More

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Love this team very kind easy process and I left knowing what to do and how to do it 🥰 very much positive energy when you enter the doors from the people at the desk to sales to service!!☺️ I completely lo what to do and how to do it 🥰 very much positive energy when you enter the doors from the people at the desk to sales to service!!☺️ I completely loved it and will be returning again. More

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Russ Darrow of Wauwatosa made the whole car-buying process very easy for us. They took the car that we were interested in (a Kia Sorrento plug-in hybrid) out of the showroom and let us drive it around process very easy for us. They took the car that we were interested in (a Kia Sorrento plug-in hybrid) out of the showroom and let us drive it around town in different driving conditions. They showed us four different lease and purchase options that helped us fit the payments into our budget. They were great people to work with. More

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