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Jean Jajou
Jean Jajou | Page 12
Service Writer
Sands Chevrolet - Surprise
16991 W Waddell Rd
Surprise, AZ 85388
261 Reviews
261 Reviews of Jean Jajou
August 10, 2017
Great experience! Jean Jajou helped me get my car serviced very quickly and without notice. I really appreciate her flexibility. I also appreciate how she investigated Jean Jajou helped me get my car serviced very quickly and without notice. I really appreciate her flexibility. I also appreciate how she investigated a question I had about Android software. Jean represents Sands and Chevrolet well. I look forward to working with her in future. More
by EHANNEMAN
Verified Customer
August 10, 2017
Great service! Took care of my recall quickly and efficiently. Addressed all of my requests and completed them totally to my satisfaction. Would definitely recomme Took care of my recall quickly and efficiently. Addressed all of my requests and completed them totally to my satisfaction. Would definitely recommend to others. More
by Chuck
August 02, 2017
Very good. Professional m My agent was knowledgeable and Pro Fessional she also made me aware of ways that I could save money and still get the proper service I will ask for My agent was knowledgeable and Pro Fessional she also made me aware of ways that I could save money and still get the proper service I will ask for her again she has my complete confidence More
by CRAIG.DOTZAUER
August 01, 2017
Best service from the service provider ever. Took care of my auto and arranged for me to be driven home to wait for the service. As I just had surgery the past week, Jean wanted to make sure I w Took care of my auto and arranged for me to be driven home to wait for the service. As I just had surgery the past week, Jean wanted to make sure I was comfortable. The best ever! More
by DAVIDMARCHI31
July 27, 2017
Air conditioner Jean is always helpful and friendly! Always gets me in for service as soon as I need it. Thanks to Jean's quick turnover time I am riding around in a Jean is always helpful and friendly! Always gets me in for service as soon as I need it. Thanks to Jean's quick turnover time I am riding around in a cool truck! More
by GRAVES2859
July 25, 2017
Multiple car problems We had 2 cars in for repairs at the same time. One car with a simple problem and the other with a much more complicated one. I was always kept in th We had 2 cars in for repairs at the same time. One car with a simple problem and the other with a much more complicated one. I was always kept in the loop and repairs on the easier car problem were done before the time the dealership promised they'd have it done. More
by MANDYANDSOME
July 21, 2017
It was difficult to get a direct answer. I gave this rating because I recently spent nearly $1500 at this spot for repairs. The first experience I went there to get fluids flushed in my car a I gave this rating because I recently spent nearly $1500 at this spot for repairs. The first experience I went there to get fluids flushed in my car and the costumer service was great. So I decided to return because Jean had told me that I needed to get my arm control bushing replaced. Upon making my decision as to when I go back, I received a letter saying that there is a recall that needs to be done on my car. So I call Jean and explain to her that I wanted to get the arm control bushings AND the recall done on the car. She said okay and so I repeated to her that i needed both things done. She then said yes again. Everything was good I got my arm control bushing done. However, when i checked out it was explained to me that my arm control bushings and the recall was finished. So a day or two goes by and i look at my receipt and it does not say anything about the recall being done. So I called and Jean happened to be on vacation. So I spoke to a gentleman and asked him if he can look up my information and tell me what I had done on my car last. He told me just the arm control bushings. I then asked him that I was supposed to have a recall done on the car as well. He told me the parts were on order and it was not done on the car. I was confused on this part because i was never told this at all. Giving the benefit of the doubt i asked him if I would get called when they would get in and he said yes. A month later I still did not receive a call. I call back and I ask for Jean and the conversation was not good at all. I asked her abotu my recall and i told her that she had told me that it was done. She began to say okay and that the parts are in. So I was fed up because she tried to back track her words and kept trying to lie to me. I was not happy with the way she handled this situation. I then got frustrated and told her that i was going to come down to the place of business. She begged me not to and i just hung up and she proceeded to call me and tell me not to go to her supervisor. I then hung up again and went to the manager. I told him so that he is aware of the situation and he asked me if it was okay to work with Jean again. Trusting that the matter would be behind us. I scheduled an appointment for the following Monday and was told that it would be done by 9:30 and that it would be the first thing on their list. I arrived at 7:45am and it did not get done until 10:00, not to mention, Jean failed to call me at 9:30 to tell me that it will be just a little longer. I told her that i needed to be at work by 11 and so she told me that she was sending someone to come get me. 30 mins later I received a call from the driver that he was on his way. She continues to lie to me and try to cover up her mess that she created. I will not return to this location. Horrible costumer service. More
by JCERRILLO94
July 15, 2017
Service rep was excellent. Excellent service. I was dropped off and was picked back up. I would recommend all of my family and friends to come there for all of there vehicle nee Excellent service. I was dropped off and was picked back up. I would recommend all of my family and friends to come there for all of there vehicle needs. This is the only place, I have taken my car to since relocating here. The service representative Jean is always kind and polite, accept for replacing the molding on the roof of my car after I meant to her about it when I only had 30,600 so miles on it. More
by jmh327
July 14, 2017
Title of review I was happy they washed my vehicle, the first visit at your service center they didn't offer that to me. Since dealing with Jean every time I have co I was happy they washed my vehicle, the first visit at your service center they didn't offer that to me. Since dealing with Jean every time I have come back she has taken care of it. More
by robert.l.warren
July 13, 2017
We Absolutely Love Jean My husband and I absolutely loved the service we received from Jean. She took such good care of us by going the extra mile!!! She even Facetimed with My husband and I absolutely loved the service we received from Jean. She took such good care of us by going the extra mile!!! She even Facetimed with my husband to show him some repairs that needed to be done. We will request her every time!! Thanks Jean!! More
by PJCOSFAMILY
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