Jean Jajou | Page 16

2015 Duramax Allison service concerns. When I arrived, I couldn't remember that it was Jean that I'd spoken with via phone to arrange the appointment. So, Victor assisted me and introduced When I arrived, I couldn't remember that it was Jean that I'd spoken with via phone to arrange the appointment. So, Victor assisted me and introduced me to Jean, who was most courteous and helpful. She recorded the details of my service needs. (Lube, oil, filter, fuel filter, rear differential fluid change) About 1 hour into the service visit, Jean advised that the quoted price for the rear differential fluid change would have to increase, as apparently the size of the differential was greater than they initially thought, and more fluid than expected was required. As I didn't see this matter being my fault, Jean agreed to honor the initially stated price. I was suspicious how a GM service department who had the vehicle serial number wouldn't know the differential fluid capacity, and why an 'up charge' of about $30 could result. It actually felt like I was being asked to pay for something that wasn't required. I'd like an explanation on this. An hour or so later, Jean announced the service was complete, and that the vehicle had been hand washed. I was impressed to learn of the wash and the complimentary wheel alignment check. Thanks for that. Again, Jean was most professional and helpful. So, I paid the cashier and went to drive away. As soon as I sat in the vehicle, I immediately noticed the oil monitor was at 15%, and that the fuel filter life was at 50%, and that a large boot stain was on the paint below the driver door, and some mud remained on the driver running board. Why would this be? So, I drove back to the service area. Jean arranged to have the truck re-washed. That was nice. She had a technician come from the shop to reset the oil monitor, and she explained that the fuel filter isn't eligible for replacement at 50%. I questioned this and Jean contacted warranty folks on the phone and they verified the same. In Canada where the vehicle was purchased, I was told to always replace the fuel filter at 50% and that the cost was covered under my extended maintenance plan (bought at the time of vehicle service) anywhere in North America. But, apparently not at Sands. So, as I'm returning to Canada in a couple of weeks, and by then the fuel filter monitor will be down at 40% (quite low) and I'll have the filter changed by my dealer there. All of these 'surprises' in my experience at Sands left me feeling curious about the overall level of care that my vehicle had received. So, I asked to have the hood opened to make sure the oil filler cap and DEF caps were in place following the service. The oil cap was fine, but I noticed signs of DEF spillage across the engine compartment. Again, a tech was brought out to clean the spill evidence. He even crawled under the vehicle to ensure differential plug was tightened and any fluid spillage was properly cleaned up. So, my bottom line is Jean was most helpful during the entire process, but I clearly had the impression that others in the shop were less than fully careful to ensure the job was done in a thorough manner. Consider the oil life monitor, boot marks, DEF spillage evidence.... Service is all about the customer experience and completing the task in a timely, efficient, and technically professional manner. I guess my recent visit to Sands left me questioning this to a degree. Thanks for the opportunity to respond, and I thank Jean for here professional approach in managing my concerns. vern.alvis@gmail.com (403) 376-0394 More

by VERN.ALVIS Verified Customer Verified Customer

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Scheduled Service They are very professional and have always done excellent service. They always greet me with a smile and help me with anything that I need. They are very professional and have always done excellent service. They always greet me with a smile and help me with anything that I need. More

by Johnny Verified Customer Verified Customer

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Window tint I had my windows tinted and they did a phenomenal job at a cost much less than other places I looked at. They also changed my oil and rotated my tire I had my windows tinted and they did a phenomenal job at a cost much less than other places I looked at. They also changed my oil and rotated my tires. More

by MYWEBSTUFF Verified Customer Verified Customer

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excellent Took care of everything in a timely manner and explained everything thoroughly. I had 2 recalls and oil change. left the car over night. repaired by n Took care of everything in a timely manner and explained everything thoroughly. I had 2 recalls and oil change. left the car over night. repaired by noon the following day. More

by jim.nyman Verified Customer Verified Customer

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Great service Jean is great, she kept me posted about the progress of my service visit and was so friendly. I will always call her for service appointments. Jean is great, she kept me posted about the progress of my service visit and was so friendly. I will always call her for service appointments. More

by Rebecca Verified Customer Verified Customer

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Excellent Jean was really helpful and super friendly. She made me feel like I want just a number coming through. I Will definitely being going back to her Jean was really helpful and super friendly. She made me feel like I want just a number coming through. I Will definitely being going back to her More

by JOHNHOGUE00 Verified Customer Verified Customer

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Recall Staff was courteous and respectful. I really felt they had my best interest a priority. They really got the customers in and out as quickly as possi Staff was courteous and respectful. I really felt they had my best interest a priority. They really got the customers in and out as quickly as possible. More

by asdgcsgcm Verified Customer Verified Customer

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First Oil Change I went in for the first oil change for my new Vette. Everyone was very accommodating. It was hand washed for me. I didn't mind waiting as I had come i I went in for the first oil change for my new Vette. Everyone was very accommodating. It was hand washed for me. I didn't mind waiting as I had come in very early expecting to wait. I enjoy talking with the sales guys and looking at all the new vehicles. More

by DEBK Verified Customer Verified Customer

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It was any kind of special. Came here over the past weekend for service on my 2013 Cruze. It was a basic A/C service and was scheduled using their website. The website worked gre Came here over the past weekend for service on my 2013 Cruze. It was a basic A/C service and was scheduled using their website. The website worked great, but it isn't the reason I'm giving it 3 out of 5. When I got there, my Service Advisor quoted me an A/C service of around $190. I told her the dealer website has specials listed for service and had an A/C service listed at $48.88. She had no idea and I looked it up on my phone to prove it to her. Didn't have to do that at Sands Glendale, they already knew. The staff was friendly, but not knowing what is being offered at your own dealership is a bit frustrating. More

by FERNANDO8877 Verified Customer Verified Customer

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Convience and close to my home. Friendlly people I have no problems using this dealer with the exception of price. Seems some of the service i get, can be competitive with other service shops, i.e. I have no problems using this dealer with the exception of price. Seems some of the service i get, can be competitive with other service shops, i.e. big O tires, brake masters and etc. More

by TOM.MACIAS01 Verified Customer Verified Customer

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