Jeff Bass
Jeff Bass at Regal Lakeland

Jeff Bass | Page 4

Pre-owned Sales Manager North

Regal Lakeland

2615 Lakeland Hills Blvd
Lakeland, FL 33805

Contact Me
4.6
57 Reviews

Dealership Experience

9 yrs, 11 mos

Industry Experience

26 yrs, 7 mos

4.6

57 Reviews

Write a Review

57 Reviews of Jeff Bass

July 07, 2021

Dealership Rating

Lies. $480 a month for a old raged out Chevy car. Insurance went up to $1,000 a month.. and I had no accident ft More

by you
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Christopher Dolce

Jul 08, 2021

Regal Lakeland responded

yikes! We do not sell insurance, so that was not our decision. But we would be happy to give you some recommendations of other insurance companies you could call to lower your rate. Give our customer service manager Alaina Southern a call at 863-333-4633 she would be happy to help.

July 05, 2021

Dealership Rating
Employee Rating

Everybody was very nice, and got me the best deal possible. Car was very clean. Shout out to Ed Ortiz, Sean Bryant, Niko Gelpi, and Stefanie Short!!!! More

by stefanie.short
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Bryant , Sonny Glover

Jul 06, 2021

Regal Lakeland responded

Congrats on the new vehicle!

June 28, 2021

Dealership Rating

My dealer worked hard to get me approved for a used car. I was unhappy with the information not provided, I was under the impression that my current car was being traded in for the car that I purchased, and More

by Ada Valentin
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Cheshire, David Maldonado

Jul 08, 2021

Regal Lakeland responded

Ada, Non of your paperwork shows any trade. We are unsure where the confusion came from but apologize for any inconvenience.

June 10, 2021

Dealership Rating
Employee Rating

I would not send my worst enemy to buy a car from this dealership. Stay away like Regal is the new Coronavirus , dishonest sales deal More

by MICHAELKABLER
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ed Ortiz

Jun 11, 2021

Regal Lakeland responded

Michael, your feedback is important to us. We have tried calling a few times to find out what happened & how we can help resolve things. Please call Customer Service Manager, Alaina Southern at 863-333-4633

Jun 12, 2021

MICHAELKABLER responded

Sean from sales management called me on 6/10 to go over what issues i was having, and i thank him for that however i work 12 hour shifts from 6pm to 6 am and so his 9:30 am phone call was equal to me calling him at 1 o'clock in the morning to ask about my purchase, i called back yesterday 6/11 around 6:15 am and left Sean a message that i would call him to discuss matters at the first of the week, i explained do not call today as i have to work tonight and need my rest...Sean listened, however Alaina calls at 9 and Ed Ortiz at 9:30 , waking me both times...I'm already not impressed with the dealership nor its staff. In the future please text or email me.

June 08, 2021

Dealership Rating

Friendly staff, flexibility to negotiate, good prices. Cars in very good condition, Good customer service hours, speed in the purchase processes, kindness and great assortment of cars. More

by nurys.zuniga
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Ortega

Jun 10, 2021

Regal Lakeland responded

Congratulations on your new-to-you vehicle!

June 02, 2021

Dealership Rating

After going through four dealerships, these guys made me an offer I couldn't refuse. They were kind, patient, and very genuine. I recommend you make this your first stop, not your last. More

by Linda
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edward Box, Victor Dasilva

Jun 03, 2021

Regal Lakeland responded

Congratulations on your new-to-you vehicle Linda!

May 25, 2021

Dealership Rating

They are very helpful in finding just the right car for you! They won’t let you leave if they know it is not a good deal! More

by emma.bates2004
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Suddreth

May 26, 2021

Regal Lakeland responded

We love helping our guests find the perfect vehicle at a great price!

May 05, 2021

Dealership Rating

Momma Jen or Jan, whatever the xxxx her name is... Well she’s full of xxxx! I have been trying to contact her, she gave me the number to a phone that she doesn’t use. There were lots of things that she did More

by BRIBETTARD
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Momma Jen or Jan

May 05, 2021

Regal Lakeland responded

Can you please call Customer Service Manager, Alaina Southern at 863-333-4633 so she can assist you.

April 24, 2021

Dealership Rating

Easy to work with and ready to negotiate. The sales team was friendly and had a great sense of humor. My wife was very happy with her car. More

by BZJES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Hernandez, Clayton

Apr 26, 2021

Regal Lakeland responded

Congratulations to your wife on her new vehicle!

April 13, 2021

Dealership Rating

Excellent service. Pleasant atmosphere. Courteous sales people. Very prompt service department. This our second purchase from this dealership. Highly recommended to anyone looking to purchase a vehicle. Th More

by kgator2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ed Ortiz, Nicholas

Apr 13, 2021

Regal Lakeland responded

Congratulations on your new-to-you vehicle! We appreciate your continued loyalty to Regal!

...
4