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Jeff Cantrell

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Jeff Cantrell | Page 3

Service Advisor

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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4.6

49 Reviews

Overview Reviews (49) Inventory (372)

4.6

49 Reviews

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49 Reviews of Jeff Cantrell

April 13, 2024

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Employee Rating

Twice now, Service advisor Stuart Cantrell has been arrogant and condescending. I have options. I went to Fowler instead. They were friendlier, more time efficient and $200 less expensive in their so arrogant and condescending. I have options. I went to Fowler instead. They were friendlier, more time efficient and $200 less expensive in their solution to my problem. More

by smurphy70

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Helpful 1

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Apr 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately we cannot identify you by your username and invite you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

April 09, 2024

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Able to get a same day appointment for routine maintenance and recall notice. All staff were very accommodating, and the service completed in a timely manner. Would recommend this service to oth maintenance and recall notice. All staff were very accommodating, and the service completed in a timely manner. Would recommend this service to others. More

by HOLLEWOODS1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 10, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

April 02, 2024

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Service dept didn't believe me when I told them there was something wrong with my vehicle. something wrong with my vehicle. More

by coopercd

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this candid feedback, which is currently under review with our management team for further review. Unfortunately we cannot identify you by your username and kindly request you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we may address these concerns. Sincerely, Courtney, Jim Norton Auto Group

April 01, 2024

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I’ve bought four cars from Jim Norton Toyota and have always enjoyed superior service. always enjoyed superior service. More

by mryan4800

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 1

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Apr 02, 2024 -

Jim Norton Toyota Tulsa responded

Thank you and congratulations on your recent purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business and look forward to working with you again when it's time to purchase your next vehicle. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

March 30, 2024

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Jen Cantrell was very knowledgeable and friendly and helped me get all my issues resolved with my truck. helped me get all my issues resolved with my truck. More

by BOB.BRANAM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

Bob, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Jen went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Courtney, Jim Norton Auto Group

March 27, 2024

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Always a great experience at Jim Norton Toyota Tulsa! Nowhere else I'd want to go for sales or service. Nowhere else I'd want to go for sales or service. More

by MR4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Holly McMurphy, Mandy Still, Isaias Arias , Adrien Anderson

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Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

March 25, 2024

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Employee Rating

Appointment that was made was canceled due to a mistake on the dealerships end, my VIN was tied to another customers vehicle due to a clerical error, it took 2 hours for an oil change, and then I was charg on the dealerships end, my VIN was tied to another customers vehicle due to a clerical error, it took 2 hours for an oil change, and then I was charged $105 before I had to remind the service desk that I had the mainaintence plan. More

by HOOPBRUCE

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Mar 26, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately we cannot identify you by your username and kindly invite you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so that we may speak with you directly. Sincerely, Courtney, Jim Norton Auto Group

March 20, 2024

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Employee Rating

xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx . xxx . More

by unknown

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 21, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the great rating! We're pleased that everything went well for you. Sincerely, Courtney, Jim Norton Auto Group

March 20, 2024

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Employee Rating

jeff told me that there would be no charge for the service. when i checked out there was a 37.00 charge service. when i checked out there was a 37.00 charge More

by MMWW9

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 21, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate the time you took out of your day to provide this feedback. At Jim Norton Toyota, our goal is to provide nothing short of a 5-star experience for all our customers. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 14, 2024

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Employee Rating

I have been very pleased with Jim Nortin. I have used them from the tome I bought my 2014 Avalon from them. Sadly, it was totaled last year with only 44,000 miles on it. That’s when I bou I have used them from the tome I bought my 2014 Avalon from them. Sadly, it was totaled last year with only 44,000 miles on it. That’s when I bought a used Avalon from them they Service has always been top-notch. More

by ILINE_JONES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Greg Foster, Eric Cooper, Auston Foster, Rachel Farrell , Brent Durett

Helpful 0

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Mar 15, 2024 -

Jim Norton Toyota Tulsa responded

Iline, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Courtney, Jim Norton Auto Group

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