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Jeff Cantrell

Overview Reviews (36) Inventory (227)

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Jeff Cantrell

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Jeff Cantrell

Service Advisor

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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4.5

36 Reviews

Overview Reviews (36) Inventory (227)

4.5

36 Reviews

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36 Reviews of Jeff Cantrell

April 27, 2024

Dealership Rating

Employee Rating

Your greeting was great and service thank you quick and to the point I got the car there to the point I got the car there More

by CANHEAT2002

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rachel Farrell

Helpful 0

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Apr 29, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

April 26, 2024

Dealership Rating

Employee Rating

Great experience and was happy with the attention given to my update. I enjoyed the time I spent with Jim Glover dealership. to my update. I enjoyed the time I spent with Jim Glover dealership. More

by drobby417

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Daniel

Helpful 0

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Apr 29, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service! Sincerely, Courtney, Jim Norton Auto Group

April 26, 2024

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Employee Rating

I have already sent in a review from Norton Toyota two weeks ago. I received great service from Rachel, Jeff, and Christian. weeks ago. I received great service from Rachel, Jeff, and Christian. More

by cowboydale217

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rachel Farrell

Helpful 0

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Apr 29, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

April 23, 2024

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Great service and attitude all the time and I appreciate it so I continue to make sure they are my favorite it so I continue to make sure they are my favorite More

by fnfash98

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Holmes, Greg Foster, Eric Cooper, Dakota Jacoby, Levi Hale, Zeb Freter, Auston Foster, Jeff Lauinger, Rachel Farrell

Helpful 0

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Apr 24, 2024 -

Jim Norton Toyota Tulsa responded

April 23, 2024

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I have been using Jim Norton's service department for over 15 years. They are all polite, don't try to sell you services you don't need, explain what is needed and why, and treat me with respect. over 15 years. They are all polite, don't try to sell you services you don't need, explain what is needed and why, and treat me with respect. More

by l_steed

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Holmes, Greg Foster, Eric Cooper, Levi Hale, Rachel Farrell

Helpful 0

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Apr 24, 2024 -

Jim Norton Toyota Tulsa responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

April 22, 2024

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Employee Rating

Always have an excellent experience with the staff at Jim Norton Toyota. They go beyond my expectations to provide the best service they can. Norton Toyota. They go beyond my expectations to provide the best service they can. More

by davisbcjj

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 23, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

April 16, 2024

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Employee Rating

Jim Norton Toyota is a clean facility. The staff are friendly and let you know what is going on with the car. They value our time and give us the best outcome when time is involved. From The staff are friendly and let you know what is going on with the car. They value our time and give us the best outcome when time is involved. From the time I check the car in until I pick up the car has always been a great experience. Free tea, water and car wash are the icing on the cake. More

by LEANNA74426

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Josh Pippin , The lady who checked in my car

Helpful 0

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Apr 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words, Leanna. We plan to continue giving great customer service and a clean, comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

April 13, 2024

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Employee Rating

Twice now, Service advisor Stuart Cantrell has been arrogant and condescending. I have options. I went to Fowler instead. They were friendlier, more time efficient and $200 less expensive in their so arrogant and condescending. I have options. I went to Fowler instead. They were friendlier, more time efficient and $200 less expensive in their solution to my problem. More

by smurphy70

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Helpful 1

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Apr 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately we cannot identify you by your username and invite you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

April 09, 2024

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Employee Rating

Able to get a same day appointment for routine maintenance and recall notice. All staff were very accommodating, and the service completed in a timely manner. Would recommend this service to oth maintenance and recall notice. All staff were very accommodating, and the service completed in a timely manner. Would recommend this service to others. More

by HOLLEWOODS1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 10, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

April 02, 2024

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Employee Rating

Service dept didn't believe me when I told them there was something wrong with my vehicle. something wrong with my vehicle. More

by coopercd

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this candid feedback, which is currently under review with our management team for further review. Unfortunately we cannot identify you by your username and kindly request you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we may address these concerns. Sincerely, Courtney, Jim Norton Auto Group

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