Jeff DuVall | Page 11

Service Interstate Ford always services our vehicles quickly and accurately. We never have any problems with service and they always do it in a timely manner. Interstate Ford always services our vehicles quickly and accurately. We never have any problems with service and they always do it in a timely manner. More

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Jessee Service Appt Review Always great service. Great attitude, friendly quick service once vehicle is in shop! Prefer to use Interstate! Will be glad to see larger facilitie Always great service. Great attitude, friendly quick service once vehicle is in shop! Prefer to use Interstate! Will be glad to see larger facilities. Always great to work with personnel at dealership! More

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Great Customer Service They always make time for me and are extremely welcoming. I can count on them to get the job done right and to get it done fast! They are never too bu They always make time for me and are extremely welcoming. I can count on them to get the job done right and to get it done fast! They are never too busy to discuss the services I need or to go over the work they completed. This is a great service team! More

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Excellent service The service department is the best group of guys we have ever worked with in regards to maintenance and repairs. They are courteous, professional and The service department is the best group of guys we have ever worked with in regards to maintenance and repairs. They are courteous, professional and helpful More

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Oil change I was disappointed this time as I had specifically stated that I needed a leak checked when I scheduled my appointment on line, received a call from I was disappointed this time as I had specifically stated that I needed a leak checked when I scheduled my appointment on line, received a call from the dealership to confirm the issue but none of this information was checked on my appointment and I had to follow up. I received an email with a 10% coupon that never was applied even after pointing it out Plus the waiting room is by the parts department, they should watch their conversations and language. More

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Awesome customer service from a dealer and people that care Sara was the best sales person I have ever had the pleasure of purchasing a new vehicle from in my 45 years of purchasing numerous new cars. The deale Sara was the best sales person I have ever had the pleasure of purchasing a new vehicle from in my 45 years of purchasing numerous new cars. The dealership is all caring people that go out of there way to make the “buying of a new vehicle as painless as possible “ More

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1st new truck Everyone there is very friendly and are able to answer all my questions. From service, sales and financing. I do have a service package I purchased wh Everyone there is very friendly and are able to answer all my questions. From service, sales and financing. I do have a service package I purchased when I bought my F350 there and feel very comfortable letting them work on it. More

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Complete service at Interstate Ford I'm probably more critical than most, as I was a service manager for a dealership for 6 years. We have been dealing with Interstate for the past few I'm probably more critical than most, as I was a service manager for a dealership for 6 years. We have been dealing with Interstate for the past few years from buying used and new vehicles along with all of our service needs. From day one, meeting Jeff DuVall has been an absolute pleasure. Jeff's service center has been second to none in our book. Not only has all of his team been extremely knowledgeable but very courteous in all aspects. We have even learned that this dealership is extremely competitive even for things like accesories. Even competitive with the "exclusive tire shops" in the area. Our hats are off to this entire dealership. If anyone is in need of auto service or vehicles these are the folks you want to deal with! Thanks again Jeff for all you have done for us. Derrald and Mary Houston More

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Saved my and my Truck. Went out of their way. I recently purchased a 2016 Ford F150 from another dealership as a used vehicle. The truck came with but one key and remote entry fob; a problem I fa I recently purchased a 2016 Ford F150 from another dealership as a used vehicle. The truck came with but one key and remote entry fob; a problem I failed to appreciate until after I made my truck purchase and tried to have a spare key made. Apparently the keys are quite proprietary with Ford and must be cut and programs ONLY at authorized Ford service. The (Chevy) dealer from whom I purchased the truck couldn't come up with any other solution than send me to Interstate Ford in Dacono. I had shopped around for a spare key at hardwares, auto suppliers and online so I knew that the price for these special keys was high. I started with Jeff in Service. The Service and the Parts dept immediately realized my dilemma and the need for a second key. They found a blank key for me and offered to program it for free. There's a small chip in the mechanical key, and I found that other Ford dealers wanted an extra $75 surcharge to program the key (which itself was $80). Interstate Ford did it as a courtesy for me. They also re-programmed the Keyless Entry pad on the side of the truck door. The dealer from whom I purchased my used F150 also failed to provide the original key codes and could not find them for me. Interstate Ford did me the courtesy of re-programming my Keyless Entry. They did it without asking and without expecting a payment for it. All of this help and work happened on the spot when I walked in. I didn't have to wait in line. They went right to fixing my problem while I was present. When it came to programming my Keyless pad on the truck I found one of their employees, Jackson, already there doing it with his laptop computer in the parking lot. These guys were amazing. I didn't purchase the Ford F150 from them, and they could very easily have blown me off or over-charged my ( per the quotes of other dealers). Interstate Ford, and Jeff the service manager and Jackson their tech (as well as the parts man whose name I do not know).... went above and beyond in helping me resolve what could have been a crippling problem for my new truck. More

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Ford Focus Transmittion Problem Jeff DuVall is an outstanding Service Advisor!! He was fast, honest and had my car back on the road in a matter of a few days. I took my car to anothe Jeff DuVall is an outstanding Service Advisor!! He was fast, honest and had my car back on the road in a matter of a few days. I took my car to another dealership and they were unwilling to help me with my transmission problem and wanted me to buy a new transmission. Jeff took the time to look at my car and my car is up and running without a new transmission. Thank you Jeff! I appreciate the time you took to help me with my car and will recommend you to all my friends and family. You went above and beyond. More

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