Jeff DuVall | Page 10

Great Service Department Interstate Ford's service department is the best around. They always go out of their way to make sure things are done right. No matter how busy they a Interstate Ford's service department is the best around. They always go out of their way to make sure things are done right. No matter how busy they are, they will always treat you great. I can't say enough good things about Jeff, Adrien, Josh and MJ. More

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I am a resident of Longmont Co. Who owns a Ford f150 and a Ford fusion. I have made Interstate Ford my dealership of chose over Longmont Ford due to the fact that on multiple occasions Interstate Ford show a Ford fusion. I have made Interstate Ford my dealership of chose over Longmont Ford due to the fact that on multiple occasions Interstate Ford showed me that they cared about me the customer over their profit! I had a few dealings with issues with the parts department and the service department and each time Interstate Ford stepped up and went above and beyond to resolve my issues and take care of my vehicles. Longmont Ford went as far as to tell me that I haven't spent much money with them. So I recommend to anyone in northern Colorado if your looking for an honest dealership that cares about its customers more then their profit! Go to Interstate Ford for all your auto needs. Last a special thank you to service writer Josh, service manager Jeff, all the crew in parts and even GM John. Sincerely thank you from MarinecorpsBradford. More

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Josh in service Josh was informative and pleasant, a good add to the service team! Car needed service and review of tire wear. Car got in to the bay early and was Josh was informative and pleasant, a good add to the service team! Car needed service and review of tire wear. Car got in to the bay early and was on my way in less than an hour. More

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Service on F150 XLT My ford brake controller would not work. I got the run around from two other ford dealers in the Denver area. They said they could not work on the b My ford brake controller would not work. I got the run around from two other ford dealers in the Denver area. They said they could not work on the brake controller. The situation was explained to the service manager at Interstate Ford and he said all i needed was to have the truck programmed to accept the brake controller. He said just bring in the truck and he would do the work anytime. Jeff did program the truck right in the parking lot. It took all of 15 minutes.. He was GREAT. Knew what was wrong just by the description over the phone. And no need for an appointment. Service was great I will go to them again even though it is a longer drive. More

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Not bad, not the best Pretty expensive repair but that’s normal these days. The service department could have done a better job communicating with me. Repair took longer th Pretty expensive repair but that’s normal these days. The service department could have done a better job communicating with me. Repair took longer than I expected. More

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Best experience from a buyer of over 40 new cars! It all starts with the GM, John Cook. Very hands on and so customer oriented and willing to meet all my needs and wants. Phill Formby then took ov It all starts with the GM, John Cook. Very hands on and so customer oriented and willing to meet all my needs and wants. Phill Formby then took over and worked with me to get the car ready as I wanted it. Easy, timely, caring.....I could go on and on. I would buy another vehicle from John in a hearbeat. Best Ford dealer I have ever worked with. This was my 12th Mustang. More

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Upselling, overpriced and called me the thief I was a customer several years ago (until 2009 when I moved away) and decided to call for an appointment the other week since I have moved back to the I was a customer several years ago (until 2009 when I moved away) and decided to call for an appointment the other week since I have moved back to the area. Described my issues and wants, told to bring it in (no estimate - MY FAULT). Dropped it off on a Monday morning (6am - early bird), filled out the envelope and put in written instructions as well as coupons. On the list was rear main seal leak, new shocks (Rancho RS9000XL), oil change (brought my own oil) and check brakes - RETURN USED PARTS box was checked. As well, I requested a certain service advisor (but did not get him). Got a call on Monday morning and was told shocks were over $200 a piece, etc. My fault here, I said go forward with the repairs due to my previous trust here and I was on the road for work. All of this was completed by COB the next day Tuesday - close to $3500 total ($2091 was labor!). I could not pick up the vehicle since I was still on the road for work, I called back and asked to have the fuel filters changed. The next day I got a call stating my batteries were bad (funny how they were good the previous day - see Ford "report card") and asked if they tested them - the answer was no! I received yet another call later stating that one was ok and the other was at 554 CCA - I said to replace them both. On Thursday while waiting for my ride to pick up my truck, I looked on-line to see how much the shocks were retail - $116 at 4 Wheel Parts - I could not believe I was getting charged $426 for a pair of the exact same shocks. When I arrived at your place of business, I brought in my suit case, duffle bag and back pack (inside service advisor area) so my friend/ride did not have to wait for me. I was told my truck was out in the street - it was on your lot - he did not even know where my truck was. I reviewed the bill - almost $3800! I was not happy to say the least. I took the bill and headed for the cashier (remember I said I was a customer back before 2009 and have not been there since) - I did not see the cashier where they were in the past and went back to the service area (where my luggage still sat). I was met by one of your service advisors who said to me "you were going to leave without paying" - calling me a thief in my book. This was even more upsetting, asked him to go outside with me so we can settle his claim and showed him my luggage that was sitting in his area (that I left when I went to pay the bill) to straighten out his claim - also do you have my phone number and info? I paid the bill with your "service advisors" since they are the cashier and left. On my way home I called and talked to your GM, he said he would get back to me. The next morning (since I had company coming from out of state) I checked over everything on my truck and looked at the bill & documents provided back to me. I received the Ford power stroke report card with everything check as good, inspection on the bill said all the things that were checked and NO battery test reports (2 batteries). Remember - oil change and inspection was done on either Monday or Tuesday and then I asked to have the fuel filters changed and then rec'd another call about my batteries (on Wed). I have an aftermarket cold air intake that has a clear/see thru window to the air cleaner - it was unbelievably dirty but the report card said "good" (I have photos of it if you need evidence). I question if I needed the 2 batteries, if you actually inspected my vehicle as stated and the price of EVERYTHING. I got a call back from someone, but it was NOT your GM, was told they were going to send a check for $115.47 (price of one shock as stated above). Even though I filled out your "early bird" envelope with my current info, your billing statement had my info from over 9 years ago - I had to give this person my current info and I explained to him several NEW items that I found, etc. After being charged with "leaving without paying", charged almost 100% above retail for 4 shocks, $325 to install them (complete brake job was done at the same time), incorrect "report card", 2 new batteries without being tested, no used parts returned, etc. you have lost a customer - me. More

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Alternator replacement Josh is great! It is apparent he genuinely cares about having your issue resolved. Even the shuttle driver was wonderful. Although a bit pricey, I'm v Josh is great! It is apparent he genuinely cares about having your issue resolved. Even the shuttle driver was wonderful. Although a bit pricey, I'm very happy with the results. Jeff has also been great on past visits. More

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Complete care Ford 500 1. The shop is knowledgeable 2. The dealer will inlist Ford.com to find a solution, persistent to a happy ending. 3. Pricing was fair 4. Work compl 1. The shop is knowledgeable 2. The dealer will inlist Ford.com to find a solution, persistent to a happy ending. 3. Pricing was fair 4. Work completed in a timely manor 5. THE EMPLOYEES WERE NUMBER 1 IN SERVICE!! COURTEOUS, INFORMATIVE THROUGH THE VERY DIFFICULT REPAIRS! OUTSTANDING IN FEEDBACK AND CARE GIVING US PERSONAL NUMBERS TO CONTACT THEM IF NEEDING HELP!! More

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Thank you! Kudos to Jarod, Andrea, and Jeff for exceptional service! Thank you for helping me get my Explorer back on the road running efficiently. Your sense of Kudos to Jarod, Andrea, and Jeff for exceptional service! Thank you for helping me get my Explorer back on the road running efficiently. Your sense of urgency, great follow through, and accommodating my single parent schedule depicted the way you value your customers. thank you so much! More

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