"My 10k mile service on my Highlander"
- Mrs Cofield
The staff is always upbeat polite and courteous. My service was very fast. I expected to wait an hour and a half or at least an hour, they were done in 45 minutes at the end of the day! Very informational and very fast and I love that I get the car wash card for free one. Thank you Toyota exclamation point and Eddie and Alexx are wonderful!!
"New vehicle purchase"
My wife was looking for a new 4Runner. We met Jeff upon arrival. Jeff was very polite and personable. Jeff seemed to have good knowledge of the vehicle my wife wanted which made the visit easy. Jeff was not overbearing and we felt no real pressure from him.
"Timely and efficient."
We needed to make our 2nd car more useful, so we traded in a Corolla for a Sienna. Jeff Dunn was our salesman, and he was great. A really nice guy, and very knowledgeable. Everything was smooth an easy, and their prices are very fair. I could have maybe saved a little more money if I spent hours at a dealership negotiating. I don't have time for that, and Jeff Dunn made it an efficient and pleasurable experience. Now we have a large family transporter!
"“Love the new truck !!!"
- Michael porter
The experience was nice and painless best time buy a truck ever .
We’ll inform sales guy supper clean and comfortable dealership.
I wasn’t there all day got me into a truck and on my way in no time at all.
"An excellent experience! "
Wilsonville Toyota-Scion was nothing but professional, courteous, and helpful throughout the entire process of purchasing my new Toyota Sienna. From the first time Jeff in Sales answered my initial call with questions, to the closing handshake with Jake before I drove away in the new car, I was so impressed with the service I received! We were buying through my new company, and the process was a bit complicated. Jeff and Jake patiently answered every question about credit, documents, vehicle models, and accessories as soon as they were able. I understood what was happening at each step of the way as they explained my options and requirements. On the final sale day, Jake helped me through the paperwork, got me lunch while I waited, referred me to their awesome lobby for snacks, phone charging stations, coffee, and restrooms and made sure to regularly update me on the progress of getting the car ready for pick up. This process wasn't also mostly completed long-distance, while I traveled for business. The reps helped me figure out sending and compiling documents long distance and ensured it was ready for me to complete quickly and easily when I came into town.
I would highly recommend you work with Wilsonville Toyota for your next car purchase, and ask for Jake!
Other Employees Tagged:
"My purchase of a 2017 Tacoma"
Fantastic service given by both the individual salesman and the team to assist them. I appreciated the time and effort to accommodate for my request and for the vehicles and my financing choice.
"Build me up, let me down"
My wife and I saw a used 2016 Tacoma online that interested us to purchase for our son, who is returning home this weekend from working out of state. We have been proud of his devoted work and wanted to have a surprise for him upon returning. We called Wilsonville Toyota and set up an appointment for a test drive. When we got there, Jeff Dunn showed us the vast amenities offered by the dealership and gave us the sales pitch for their service department as well as sales. We then got to the truck which was dirty, and took it for a test drive. Jeff was very polite and made friendly small talk as I experienced the Tacoma. Once we got back and sat down inside to close the deal, the hard sell began for an extended warranty. I asked if we could first review the price sheet showing any additional fees that might be added, but Jeff shrugged it off and continued with the warranty sell, down talking the existing warranty as insufficient. Again I asked to see any additional fees. He appeared put off some, but got up to go get the sheet. When he returned with the sheet, I noted that there were additional fees that exceeded those I had received from other dealerships, "License & Title $287.00" and "Gov $150". When I asked him to explain the fees, he said they were mandatory government fees for registration and license plates. I challenged his explanation and told him that I wanted to do the DMV myself so that I could put the truck into my son's name before he returned home for the weekend. Jeff left again and returned to tell me that I could transfer the title later from my name to my son's. I asked him to just sign the title over to me and that I would take care of the rest. He said that they weren't allowed to do that and that the dealership had to do license and registration. We got back to the fees again, questioning the amounts. I showed him the price sheet I had received from another dealership for a similar truck that had "License & Title $111.00" with no other fees. He looked at it silently for about 20 seconds and then left to return minutes later with a new figure for License & Title of $187.00, down $100 from the original figure of $287.00. At this time, over 2 hours into the visit, I was becoming tired, frustrated, and suspicious. I asked him point blank if he was being honest. He said, "yes." I asked him if he was an honest person. He said, "Yes." I refused the extended, over inflated, warranties he offered and wrote the check of $25,324.00 for the truck. The next day, I took the sheet into DMV to verify the fees and the officer told me that the Title and License fees of $187 were correct, but the additional $150 were dealership fees for processing, which on the final sheet had a new description of "Title and License Processing Fee" rather than "Gov" as shown on the preliminary sheet.
My wife and I will present our son with a very nice lightly used 2016 Tacoma Truck when he returns home this weekend. It won't be in his name as we had hoped, but in a couple of months when we received the owners certificate in the mail, we can take it into DMV and transfer it into his name with additional, unnecessary fees. The issue here is less about the money and more about the trust lost due to the telling of untruths and manipulation by the Wilsonville Toyota Dealership. We will put this experience behind us and consider it a learning lesson. Don't trust these guys. They are smooth talkers with one thing on their mind, what's in your wallet.