Jeff Frank | Page 2

Great experience Thank you for Ryan for knowing what was wrong with my 200s before I even got out of my car in the service lane. Very knowledgeable and in tune with F Thank you for Ryan for knowing what was wrong with my 200s before I even got out of my car in the service lane. Very knowledgeable and in tune with FCA products across the board. More

Helpful 0

Report | Print

Service Very unhappy with the service department. Lack of communication between departments. The unprofessional remarks from Service director Jeffery Frank Very unhappy with the service department. Lack of communication between departments. The unprofessional remarks from Service director Jeffery Frank. We had to call to find out the status on the repair, no communication with us. The rude comments from other staff members in the service department Daryl was one of them, as to why we where calling. When you have a vehicle for 12 days I think we have a right to call and ask questions! Since we were not hearing from them! Then to say " What do you want?" What kind of customer service is that? Obviously we were a inconvenience to them. More

Helpful 1

Report | Print

Vehicle Service My recent experience with service at Golling is what I have come to expect from this dealership, professional/pleasant/done right. Mason, Ryan, Jeff a My recent experience with service at Golling is what I have come to expect from this dealership, professional/pleasant/done right. Mason, Ryan, Jeff and Matthew are great individuals that work hard to make sure you get the proper service and satisfaction. I will continue to go to Golling for vehicle sales and service due to how you are treated. More

Helpful 0

Report | Print

Air Conditioner Repair Mike has always taken care of our Grand Caravan repairs in a timely and professional manner. We greatly appreciate the fact that he worked with Jeffr Mike has always taken care of our Grand Caravan repairs in a timely and professional manner. We greatly appreciate the fact that he worked with Jeffrey Frank to facilitate the replacement of a defective A/C component. Thank you both! More

Helpful 0

Report | Print

rude management I took my 2014 Chrysler in for a oil change because I received a complimentary oil & filter change in the mail I call the day before to inquire about I took my 2014 Chrysler in for a oil change because I received a complimentary oil & filter change in the mail I call the day before to inquire about it and i was told that if it had Chrysler service by MOPAR then they would honor the certificate I Came in for the oil change and the service representative was great he just needed 2 Check on my certificate because he didn't know how 2 type it up In the system he went to Ask manager Jeff Frank for assistance when he Came out and talk to me he was very rude in telling me that they can't honor my certificate I told him he didn't have to be rude then he proceeded to say well we can't honor your certificate in a rude boys and walked away I am formed him that I would be calling to talk to someone about this problem all he had to say was our dealership that's not honor any other dealership certificate I would have been fine with that I still went on and paid for my oil change but overall I did not like the management experience the Sale representatives guy was excellent. More

Helpful 0

Report | Print

Within days after receiving delivery of a new Chrysler 300C AWD I became aware of a minor problem with the drivers door not fully latching with what I felt was normal effort to close it. While in the area 300C AWD I became aware of a minor problem with the drivers door not fully latching with what I felt was normal effort to close it. While in the area I dropped into the service area and discussed the door with Service Advisor Mike Belzt. Mike felt at the time it was not something that warranted service. I returned home and the more I thought about it the more I became disillusioned with my feelings regarding the quality of the car. I called the Service Manager Jeff Frank and made an appointment for him to look at the door. After testing all of the door's Jeff agreed the drivers door did not close as easily as the other three. Here is where I believe the Golling Chrysler motto of "WE WANT TO BE SURE YOU ARE PLEASED" came into play. Jeff made a service appointment and personally oversaw the considerable effort in replacement of the door latch resulting in a very happy customer. A lot of car dealerships are quick to advertise excellent customer service. I have found Golling Chrysler actually provides excellent customer service and highly recommend them to anyone. . More

Helpful 0

Report | Print

Great service!! I don't mind waiting for my vehicle because of the restaurant area and Internet access. Everyone is very friendly and Service/Parts provides thorough reasons for needed services. This because of the restaurant area and Internet access. Everyone is very friendly and Service/Parts provides thorough reasons for needed services. This dealership is not the closest one to my house, but, I will travel to get there! Thank you,Jeff,Dan and Tony! More

Helpful 0

Report | Print