Jeff Huvaere

Jeff was the only one who called me back with answers and I got no printouts on the work that was done I got no printouts on the work that was done More

Helpful 0

Report | Print

I purchased a used vehicle from this dealership on August 12th 2023. I also purchased an extended warranty with the vehicle. after some consideration, I opted to cancel the extended warranty. I initiated and 12th 2023. I also purchased an extended warranty with the vehicle. after some consideration, I opted to cancel the extended warranty. I initiated and completed the cancellation via the dealership on August 24th 2023. I was told it would take 6 to 8 weeks to process the refund for the warranty. It is now November 14th 2023 and the refund still has not shown up in my account. I have been in contact with the Finance Manager I worked with for the sale since the original 8 week deadline was up. I have been assured they are doing all they can to make it right but that does not change the fact that I have not received my refund after nearly 3 months has gone by since asking for it. If you are buying a vehicle from these people, I would highly recommend that you DO NOT finance through them. I will not go as far as saying they are "crooks" but separating you from your money is definitely their top priority. More

Helpful 2

Report | Print

Buyer beware: Vehicles have a mandatory $1000 upcharge for perma-plate, that was never mentioned or explained. for perma-plate, that was never mentioned or explained. More

Helpful 0

Report | Print

Steve and Jeff were great to work with. Quick and easy closing, both cars were immaculate and ready for us. Quick and easy closing, both cars were immaculate and ready for us. More

Helpful 0

Report | Print

I recently bought a 2016 F150 from Suburban Ford of Waterford. I love the truck. I am not so happy with the sales staff. I worked with Pam to negotiate a price of $14,800 + fees. I then was working wit Waterford. I love the truck. I am not so happy with the sales staff. I worked with Pam to negotiate a price of $14,800 + fees. I then was working with Ryan on the purchase. I contaccted Ryan and he said everything is set up and ready, just come pick up the truck. I drove 4 hours to purchase the truck. When I signed the paperwork (through the tablet) Michael the finance guy went through the paperwork so fast, I barely had time to look at it. Although he did have time to show me all of the extended warrenty oprions. As it turns out, there must be a method to that type of sales because when i got home, my sales price on a $14,800 +fees was over $18,000. I did contact Ryan and he forwarded me to Michael who did not return my contact, so I contacted Zach the sales manager and again no contact. So my advice is to make sure you read all of the fiqures and get the deal you were promised. I realize I should have paid more attention but i thought they were trustworthy, again, I do love the truck but I will not be visiting Suburban Ford of Waterford again. I have talked with the general manager and he is looking into my situation. More

Helpful 4

Report | Print

To Whom it may concern: I wanted to mention to your staff at Suburban Ford that they went above and beyond their normal routine, and to Let them get some recognition for what they did to a very unu staff at Suburban Ford that they went above and beyond their normal routine, and to Let them get some recognition for what they did to a very unusual event that happened yesterday. Let me tell you in a short story. I was driving my youngest to summer school in the AM, and we felt that we hit a bird in the road, as we saw feathers flying. After a half day of school, I went to pick up my youngest, and in the parking lot, a few people noticed something still in the grill of the Ford Explorer. We looked, and noticed a baby Morning Dove still alive and was trying to get out but to no avail. I thought of just trying to see if Suburban can do anything to help. After driving in the service area, the employees (Pictured attached) came to see and couldn't believe their eyes. They asked a few people and we had about a dozen people looking at the situation. One of the mechanics named Ron, came over and tried for about 5 minutes, and was able to free the dove from the lower grill, and it took off flying despite it being hurt, and my family was so relieved. I know this had a moment in there busy day, and Iam so glad it broke up their routine of servicing the cars and trucks. If you can just acknowledge to them the wonderful staff you have, especially Ron for going above and beyond his job. Respect with Gratitude Michael Nolan, Michaeln22000@yahoo.com 248-830-1450 Preview Ford service dept. .jpg 12.9kB More

Helpful 0

Report | Print

How has Ford not investigated this location? Multiple complaints via VM/Email to the mangers and not a single one responding. This location is a legit joke. Multiple complaints via VM/Email to the mangers and not a single one responding. This location is a legit joke. More

Helpful 3

Report | Print

It's not there fault that Ford had Spain and UK crap engines in 2021 for hybrid Escapes engines in 2021 for hybrid Escapes More

Helpful 0

Report | Print

Suburban Ford of Waterford always makes the new car buying experience a pleasant one for sure. From the general manager, sales manager, sales person, finance and the delivery prep person they all do a buying experience a pleasant one for sure. From the general manager, sales manager, sales person, finance and the delivery prep person they all do a great job. I would definitely recommend to anyone to make their next purchase at Suburban Ford of Waterford. More

Helpful 0

Report | Print

I’ve purchased several trucks from Jeff,,, he is always dependable, honest and true to his customers…and it seems the people he surrounds himself with are the same. Thanks Jeff and I look forward to deal dependable, honest and true to his customers…and it seems the people he surrounds himself with are the same. Thanks Jeff and I look forward to dealing with you for many years to come! More

Helpful 0

Report | Print