On our first visit the salesman would sell only at full
MSRP, and didn’t tell us about cash payment Lexus rebate. So I shopped around and and got $2,500 Lexus cash paymemt discount and $2,500 dealer discou
MSRP, and didn’t tell us about cash payment Lexus rebate. So I shopped around and and got $2,500 Lexus cash paymemt discount and $2,500 dealer discount. We came back and asked for the best price. Again we we left. Then the salesman called us and said he would match the price.
More
by KHZAFAR
Verified Customer
Verified Customer
Dec 14, 2020 -
Westside Lexus responded
Thank you for taking the time to leave us this review and feedback. It sounds like there may have been a few miscommunications here, but I am glad to hear that everything worked out. We do hope that you continue to enjoy your newly purchased vehicle, and if there is anything more I can do to assist you, please don't hesitate to give me a call.
Thank you,
James Breaux - General Sales Manager - 1 (281) 558-3030
Dec 15, 2020 -
KHZAFAR responded
Yes Mr Jeffery Byers was wonderful and helped us in every way. I debated between the captains chair versus 7 seater with a bench and Jeffery was very helpful in my decision to go with RX
7 seater. Gives me ample room. I love the grill designs Lexus has this year. And the technology. Wow.
I am really enjoying my new car. You guys are the best.
Great experience. Jeff Jones was wonderful to work with.
I was able to find the car I wanted and purchase it and drive it home in a matter of hours.
I was able to find the car I wanted and purchase it and drive it home in a matter of hours.
More
by BITSYAHLRICH
Verified Customer
Verified Customer
Nov 16, 2020 -
Westside Lexus responded
It makes our day to hear that you were able to get into the car you wanted in a timely manner. Thank you so much for reviewing Westside Lexus and mentioning Jeff! We hope to see you for your first oil change.
I’m very disappointed with new purchase of our Lexus car.
The salesman, Jeff, stated he needed just an hour to have our new car ready for pickup and we actually gave him three hours and it still wasn’t ready
The salesman, Jeff, stated he needed just an hour to have our new car ready for pickup and we actually gave him three hours and it still wasn’t ready. Also, the day before he showed us three cars to purchase and after we existed on one all three had been sold to owners of dealership. Ridiculous and poor service. Lauren was great when she was helping us.
More
by CCMARIE_2000
Verified Customer
Verified Customer
Nov 24, 2020 -
Westside Lexus responded
This is disappointing to read. We do strive for accommodating and friendly service here, and I would be more than willing to speak with you directly about what happened to see what we can do to improve going forward. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call?
Thank you,
James Breaux - General Sales Manager - 1 (281) 558-3030
Overall my previous experience at Sterling McCall Lexus
was better when compared to Westside Lexus. As a customer I felt more welcome at the other dealership. This considers my interactions with everyone.
was better when compared to Westside Lexus. As a customer I felt more welcome at the other dealership. This considers my interactions with everyone. I was highly satisfied with Jeffery Byers but he was the exception not the norm.
More
by Adi
Verified Customer
Verified Customer
Nov 04, 2020 -
Westside Lexus responded
Adi - This is a disappointing review to read. We do strive for exceptional service here, and while we are pleased to hear that you enjoyed working with Jeffrey, we are sorry that we didn't leave you with the same positive impression in all aspects of our business. I would be more than willing to speak with you directly if you'd like to share the details regarding why you prefer another location. Please don't hesitate to give me a call.
Thank you,
James Breaux - General Sales Manager - 1 (281) 558-3030
Everyone was very friendly, informative and helpful. I am
very happy with my purchase and will recommend to others in the future. Many thanks to wveryone.
very happy with my purchase and will recommend to others in the future. Many thanks to wveryone.
More
by misscjlee
Verified Customer
Verified Customer
Nov 02, 2020 -
Westside Lexus responded
Thank you for trusting Westside Lexus with your business! We're pleased to hear that our team helped you purchase a vehicle that suits your needs. Congrats and safe travels!
Everyone is so professional! I love bringing my vehicle
in for servicing. Andrew Tran is especially kind and caring. I also dealt with the Sales and Finance Department to purchase my RX350 at the end of my
in for servicing. Andrew Tran is especially kind and caring. I also dealt with the Sales and Finance Department to purchase my RX350 at the end of my lease. They were the best!
More
by nanette0
Verified Customer
Verified Customer
Oct 26, 2020 -
Westside Lexus responded
Thank you for sharing this wonderful feedback for our Westside Lexus team. I am thrilled to hear that Andrew is always such a pleasure to work with. We wish you safe travels in your Lexus RX 350 and we look forward to taking care of you during your next visit!
Great service, great cars, great people. This is the
fifth car for me at Westside, new, used, and leased. The people are always equal to the cars.
fifth car for me at Westside, new, used, and leased. The people are always equal to the cars.
More
by dgtex
Verified Customer
Verified Customer
Oct 07, 2020 -
Westside Lexus responded
Thank you for taking the time to leave us a review! We are proud that we earned your returning business here at Westside Lexus, and we hope that you continue to enjoy your newly purchased vehicle!
The Lexus dealership made things smooth and easy for my
lease. The main feature of the free car maintenance is something I wish I could’ve kept even after the lease expired due to its excellence. Finally,
lease. The main feature of the free car maintenance is something I wish I could’ve kept even after the lease expired due to its excellence. Finally, Jeff Jones was a pleasure to Work with, if any one should get the chance they should work with him.
More
by castelljoshua
Verified Customer
Verified Customer
Aug 28, 2020 -
Westside Lexus responded
We are so proud to have earned your business! Thank you for taking the time to leave a review and for shouting out Jeff. Safe travels and we hope to earn your business again at Westside Lexus!
I'm visited this dealership from out of town (San
Antonio) and I was very impressed by the level of professionalism and customer service provided by Mr Jones and Mr Davidson in finance , thanks.
Antonio) and I was very impressed by the level of professionalism and customer service provided by Mr Jones and Mr Davidson in finance , thanks.
More
by MEMO0975
Verified Customer
Verified Customer
Aug 26, 2020 -
Westside Lexus responded
Professional service is our goal and so we are delighted to see this feedback. Thank you for rating Westside Lexus five stars and mentioning Mr. Jones and Mr. Davidson! We wish you many safe miles in your new vehicle.
Our salesman was excellent. I do think, however that
making this essay mandatory puts people off in finishing this survey. You might consider making it voluntary.
making this essay mandatory puts people off in finishing this survey. You might consider making it voluntary.
More
by marilyn.mcevoy
Verified Customer
Verified Customer
Aug 19, 2020 -
Westside Lexus responded
Hi Marilyn, we greatly appreciate you taking the time to share your feedback as it helps our team understand how we can improve. It was a pleasure to have your business at Westside Lexus and we wish you safe travels in your newly purchased vehicle!