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Jeff Kapp
Jeff Kapp at West Side Garage, INC.

Jeff Kapp

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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4.9
30 Reviews
4.9

30 Reviews

Write a Review

30 Reviews of Jeff Kapp

August 11, 2025

Dealership Rating
Employee Rating

It's a friendly atmosphere great people will go back again when I need something done More

by OTIS1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Aug 11, 2025

West Side Garage, INC. responded

Thank you for your feedback! We’re glad to hear that you enjoyed the friendly atmosphere and found our team at West Side GM of Berlin to be great. We look forward to welcoming you back for your future needs. West Side GM Team (920) 361-5100

August 03, 2025

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Employee Rating

They have a Great team of sales personnel that are willing to work with you to find the perfect ride! More

by marylouyerk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Stibb

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Aug 03, 2025

West Side Garage, INC. responded

Thank you for your kind words, Mary! We at West Side GM of Berlin are thrilled to hear that you had a positive experience with our sales team. We're dedicated to helping our customers find the perfect ride. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

August 02, 2025

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Employee Rating

Friendly and i got an appointment right away. It was not a long wait for the oil change and tire rotation. More

by BARB4BORN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Aug 03, 2025

West Side Garage, INC. responded

Thank you for your feedback! It's great to hear you had a friendly experience with us and that we were able to get you in promptly for your oil change and tire rotation. Your time is valuable, and we strive to make your visit as efficient as possible. If you have any further questions or need assistance in the future, please don't hesitate to contact us at West Side GM of Berlin. We look forward to seeing you again! West Side GM Team (920) 361-5100

July 29, 2025

Dealership Rating
Employee Rating

Gene and West side were very efficient and professional. They got the parts within a week of assessing the problem with my vehicle, and got it in for the repair. They did a great job and I will be servicing More

by mmckinnon24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Jul 29, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We appreciate your kind words about our efficiency and professionalism at West Side GM of Berlin. It's fantastic to hear that we quickly assessed the problem and got the parts in for your vehicle repair. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

July 25, 2025

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Employee Rating

jeff and gene both went out of there way to help me out with my vehicles More

by etayon01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Jul 25, 2025

West Side Garage, INC. responded

Thank you for your review! We're thrilled to hear that Jeff and Gene provided exceptional help with your vehicles at West Side GM of Berlin. We appreciate your feedback and hope to see you again soon! West Side GM Team (920) 361-5100

July 15, 2025

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Employee Rating

They were polite and courteous, and did things as requested on my service as I asked for a few additional items to be done that are not part of a regular service More

by Navajo334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Jul 15, 2025

West Side Garage, INC. responded

Thank you! We greatly appreciate your feedback about our team at West Side GM of Berlin. It's great to hear that we could accommodate your additional service requests and provide a courteous experience. We look forward to assisting you on your next visit. West Side GM Team (920) 361-5100

July 15, 2025

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Employee Rating

They are friendly, knowledgeable and always do there best to schedule service that works best for me. More

by chiefs1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Jul 16, 2025

West Side Garage, INC. responded

Thank you for your kind words! We at West Side GM of Berlin are thrilled to hear that you find our team friendly and knowledgeable. We always strive to accommodate our customers' schedules and appreciate your recognition of our efforts. We look forward to seeing you again for your next service! West Side GM Team (920) 361-5100

July 11, 2025

Dealership Rating
Employee Rating

Greet the customers. Personable and go through the orders of work to be done and what needs attention prior to starting and after finishing they follow up with what work More

by hndbar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 11, 2025

West Side Garage, INC. responded

Thank you! We appreciate your feedback about our team at West Side GM of Berlin. We strive to keep our customers informed about the work needed and ensure all details are covered before and after servicing your vehicle. We look forward to seeing you again soon. West Side GM Team (920) 361-5100

July 11, 2025

Dealership Rating
Employee Rating

Prompt, courteous, always answers my questions. Disappointed that you no longer drop transmission pan and change gilter More

by newday72706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Jul 12, 2025

West Side Garage, INC. responded

Thank you for your feedback! We're glad to hear that you found our team at West Side GM of Berlin to be prompt and courteous. We appreciate your comments regarding the transmission service approach and understand this may be disappointing. Please feel free to reach out to us directly if you have any further questions or concerns. We value your loyalty and look forward to serving you again! West Side GM Team (920) 361-5100

July 05, 2025

Dealership Rating
Employee Rating

Very professional and got my vehicle taken care of and back on the road again. More

by toddchier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Jul 06, 2025

West Side Garage, INC. responded

Thank you for your feedback! We're glad to hear that you found our service professional and that we were able to get your vehicle back on the road. At West Side GM of Berlin, we strive to provide top-notch service to all our customers. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

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