Excellent communication from service advisor. Repairs done correctly. Everything that I asked for was completed. Car was ready when promised. Would use again. Will recommend.
"Situation taken care of quickly & professionally."
- New Kona
I had called to make an appointment to have my mud guards put on. The service technician said, no need to, just bring it in after work. I said really? Are you sure? I was told yes.
When I arrived you guys were very busy...I told my story to Jeff Lieberman who took care of the situation and got my mud guards put on and the vehicle washed in 45 minutes. I was very happy to say the least and thought Jeff was very pleasant to deal with and very professional.
"Buying santa fe 2019"
Quick, helpful, the employees made the buying process easier. Even programmed my phone for me, what a blessing. Explained the blue link, instrument cluster. Called back and took time to visit.
"Great sales team!"
Professional, efficient and not at all pushy! They explain what’s available locally, what they may be able to obtain regionally. Test drives were made immediately available. Helped to decided what we wanted and then discussed price. Little negotiation was necessary to arrive at a price. We were given a day to decide what we wanted to do. At no time did we feel pressured.
Jeff was excellent. We had a complicated transaction because we were upside down on our lease. He and Kyle were fantastic about exploring ways to make the transaction work for us. We came in about two months before the lease ended. We started with a sales associate from the used car division because we always prefer to work with women, and she was the only female sales person at Stew Hansen. She was not great. She did not really understand what we were asking in regards to possibilities for dealing with the overages. She brought a manager or someone in to talk about money but he did not know either, and frankly they were both rather insensitive with things like pronouncing our names correctly and actually answering our questions. We were very frustrated. Jeff called us and apologized for them, after we explained what happened. He worked with us over the phone on different possibilities. Once we came back in and worked with Jeff and Kyle things moved well. We felt respected and appreciated. In fact, both of them spoke so highly of the company that they encouraged my spouse to apply for a sales job. I must say that had someone like my spouse, who is an African American female, been working there we would have felt much more comfortable from the beginning. It is not that white men can't sell cars as well, but that we would have felt much more at ease, comfortable, respected, and fully seen by a woman of color. In general, as women we have continually felt disrespected by other car salespeople at different places in Des Moines. Women in general often feel like we are getting a raw deal with cars just because men assume we do not know what we are doing. Jeff and Kyle were great and we are appreciative of the work they put into this for us. We will definitely recommend Stew Hansen.
Other Employees Tagged:
"Thinking of a new car?"
If you are in the market for a new car or SUV be sure to check-out Stew Hansen Hyundai in Des Moines, Iowa. You will be met by a very cordial staff--from Salesperson, to Sales Manager, to Finance Manager, to Service Manager--this is a team with all the info that you need. I just purchased my fourth vehicle from Hyundai, and my first from Stew Hansen, and I highly recommend you visit this dealership for your new vehicle needs. You won't be disappointed.
It was a good experience! Give me extended amount of time for me to think and try to make a decision that I was hoping to be right!! Think I made a good selection. We still have years to come to find out the quality of service! Hopefully it will be what we expect!!!
Other Employees Tagged:
, Can't think of his name, but he served in the army and was very courteous! !
Very good experience. Would AND Have Gone back. Look for David Wicks, very helpful. My new favorite salesperson. Took all the time we needed. Never acted pushy or in a rush.
"Good car purchase experience."
My experience with Stew Hansen's staff was very good. With each part of the purchase was very personable and very much wanted me to be happy when the process was complete.
"Excellence as always"
I have purchased 6 Cars from Stew Hansen in last 17 years and it has always been a pleasure to deal with them. There is no pressure and their friendliness and professionalism is unequalled by any other dealer that I have dealt with in 49 years of buying cars in several different states. I can not give them a high enough commendation.