Jeff Owens

dealership is nice, it’s always clean and im never harassed like at other dealerships. the service department needs some work, the one lady with glasses is always nice though. harassed like at other dealerships. the service department needs some work, the one lady with glasses is always nice though. More

by JAELYNBESSETTE Verified Customer Verified Customer

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I was pleased with the quality of the service and the timeliness. Good job y'all timeliness. Good job y'all More

by muphirhino Verified Customer Verified Customer

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Very pleased with this dealership, I have used it on all the Kias that I’ve bought since 2011 the Kias that I’ve bought since 2011 More

by JEFFDWHITE11155 Verified Customer Verified Customer

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Service advisor had to call the day of my service appointment, nobody did anything with my truck while he was out. Could not get a hold of anyone since they use an offsite call center that forwarded appointment, nobody did anything with my truck while he was out. Could not get a hold of anyone since they use an offsite call center that forwarded my message to the advisor that was out. Went in the next morning and the on duty manager told me if I was going to raise my voice he was going to walk away. Was promised to hear from the service manager and his boss but shockingly I have not heard from neither since. The most miss managed service center I have ever dealt with, To the point it is not worth my time for even the free oil changes and state inspections. Would give zero stars if possible. More

by CHURCHMT Verified Customer Verified Customer

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I didn’t know the wait was going to be so long. I never did get the car looked at, because of the wait. Staff was not that great either. I never did get the car looked at, because of the wait. Staff was not that great either. More

by Preacherboy22003 Verified Customer Verified Customer

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Customer service sucks. They do not communicate well with customers. My car was given back to me with stains in the paint. Lastly, they kept my car almost a month. They do not communicate well with customers. My car was given back to me with stains in the paint. Lastly, they kept my car almost a month. More

by DLAINA.D.SAMPSON Verified Customer Verified Customer

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Decent service. Everyone was very nice. I just wish they would have communicated an expected time for my vehicle to be ready since it was dropped off on the mornin Everyone was very nice. I just wish they would have communicated an expected time for my vehicle to be ready since it was dropped off on the morning. More

by sel Verified Customer Verified Customer

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Service department was beautiful! Love the upgrade! New personnel are awesome! The service deparment was friendly and helpful Love the upgrade! New personnel are awesome! The service deparment was friendly and helpful More

by stacywoods39 Verified Customer Verified Customer

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Well, I just got the truck back so so far so good we have to change the rotors and the brakes. We’ll see when we return it so far so good. Hopefully wants to work is done. The inspection can be clear. to change the rotors and the brakes. We’ll see when we return it so far so good. Hopefully wants to work is done. The inspection can be clear. More

by BCHAM092 Verified Customer Verified Customer

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Greenbrier Kia is the best! I called to schedule an oil change. They answered the phone and was able to get me in the very next day. Also gave me multiple options over the cours I called to schedule an oil change. They answered the phone and was able to get me in the very next day. Also gave me multiple options over the course of the next week. When I arrived, everybody was super friendly. I was in and out in 20 minutes. I was so amazed because I have been dealing with the VA Beach Kia for four years and never once have I gotten an oil change and been in and out in 20 minutes. I have to leave my car there all day. Trying to schedule an appointment is a nightmare no one ever answers the phone or calls you back. Even though Greenbrier is 15 minutes further I do not mind at all to make the drive. Keep up the good work. ! More

by AKARMIKEL80 Verified Customer Verified Customer

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