Bryan Hunt

My service advisor Bink lied to my face and said I told him to move forward with work. I had gotten a quote for some work which included a fuel system cleaning new spark plugs and new wires and was quoted him to move forward with work. I had gotten a quote for some work which included a fuel system cleaning new spark plugs and new wires and was quoted $1100 by Antoine. Bank called the day. I dropped my car off to let me know it would be $1400. I told him I could not afford that and that I would pick the car up. before I arrive, Ben gave me a call back saying they had already performed the fuel cleaning and that I had told him it was OK to move forward, which was a lie. All calls are recorded there so they should have easily been able to figure out that’s not true. When I arrive to pick up my keys, I was a little upset that I had been lied on to which the manager says you don’t need to raise your voice and he wanted to look into it to which I responded you don’t need me to look into it. I just need my keys instead of looking into it by listening to the phone calls that they have immediate access to he instead asked me not to come back. gladly I will not be back. I have been a customer of Southern Gmc for 13 or 14 years at this point. I won’t be returning if I could give zero stars I would. More

by JARU757 Verified Customer Verified Customer

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Real bad customer service. I always make appointment when I go for oil change and take 2 hours. This time takes 4 and half hours and they rushed because I complained to the man I always make appointment when I go for oil change and take 2 hours. This time takes 4 and half hours and they rushed because I complained to the manager. The girl on the customer service mentioned very proud they have someone wanting since 6:30 am and don't have hopes to get service done on the kia More

by elitoykenia Verified Customer Verified Customer

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I don't like the way GMC service dept operates anymore. I like the old way. I like the old way. More

by kimmeinberg Verified Customer Verified Customer

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Your customer service is the worst. The service department will be the reason I won't buy from you again. Its the people behind the front desk. They always seem to make me feel like im The service department will be the reason I won't buy from you again. Its the people behind the front desk. They always seem to make me feel like im a burden to them. Not once have I felt welcomed to get my vehicle serviced. If it wasn't for the free oil changes I would never go back there. More

by JRALLER22 Verified Customer Verified Customer

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I wish I could leave a negative stars. After my car sat at this dealership for several months. I finally got the call that it was ready for pick up. When I got there, they asked oh no one After my car sat at this dealership for several months. I finally got the call that it was ready for pick up. When I got there, they asked oh no one called you to which of course I'm surprised. I get there and they say oh your car was broken into on the lot. It's undrivable again. I've reached out to management, leadership as well as Kia's customer service department and I still do not have a resolution. It has been weeks and I still don't have my car. They do not communicate. They are unresponsive and they have not taken responsibility for the fact that my car was damaged under their watch. More

by rlricks2 Verified Customer Verified Customer

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Alyssa is the BEST SERVICE PERSON I’ve encountered in a while. She goes above and beyond. Please give her a raise. while. She goes above and beyond. Please give her a raise. More

by stravonj Verified Customer Verified Customer

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Easy to get an appointment, dropped it off and had a call back within a couple hours that it was ready for pickup. Can’t get any easier than that! back within a couple hours that it was ready for pickup. Can’t get any easier than that! More

by lburgess1278 Verified Customer Verified Customer

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Your service is not very good matter of fact it is the worst I ever deal with worst I ever deal with More

by noemail789 Verified Customer Verified Customer

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Pleasant experience. Did not have vehicle we wanted on lot but located it at another dealer and had it brought over for purchase. Did not have vehicle we wanted on lot but located it at another dealer and had it brought over for purchase. More

by HOOV7 Verified Customer Verified Customer

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I was very disappointed to have came into the shop today and I was notified since someone else knew had taken over that they were not going to honor the free oil changes anymore and I was notified since someone else knew had taken over that they were not going to honor the free oil changes anymore More

by MYTWINS3131 Verified Customer Verified Customer

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