Jeff Sanchez | Page 38

You should hire a driver to take clients to their destinations while getting their car serviced. The Lyft driver never showed up and then cancelled, leaving me and my 6 yr old at the mall waiting in destinations while getting their car serviced. The Lyft driver never showed up and then cancelled, leaving me and my 6 yr old at the mall waiting in the heat. I tried getting through to someone 5-6 times I called your dealership and one gentleman was no help, just transferred me to vm a couple times. Lyft is not a good experience. To improve customer service, you should hire a regular friendly driver, it makes all the difference in the world. The woman who helped us was so helpful, as soon as she found out he didn’t show, she got one of your employees to pick us up right away in a new 2022 MDX. That saved my experience and she was extremely helpful and made it a great experience after such a bad time with Lyft. When I had a Mazda, they had a regular driver who was friendly, on time and knew the area. I highly recommend you look into this for the sake of improving customer service. More

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I think this was one of the best experiences I’ve had in a quite a while since I’ve been going there. Jeff was cool. The promise times we’re on point this time around compared to last time where they were o a quite a while since I’ve been going there. Jeff was cool. The promise times we’re on point this time around compared to last time where they were off by about two hours. More

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The team at Acura Mission Viejo are the best . They fixed my 2017 RDX real fast and had my car all cleaned and washed when I picked it up . Simply the best my 2017 RDX real fast and had my car all cleaned and washed when I picked it up . Simply the best More

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I appreciate what MV Acura has done for my wife and I. Since the first step into the dealership, Adam has been kind, attentive and knowledgeable. Collaboratively, this dealership worked to earn my busines Since the first step into the dealership, Adam has been kind, attentive and knowledgeable. Collaboratively, this dealership worked to earn my business and made my wife and I feel like valued prospects throughout the process. I've been to many dealership to find the right car, at the right price, with the right people and it's gotten me to drive 50 miles away from home to this dealership. I take customer service to heart and I was given a great experience from beginning to end. Thank you Mission Viejo Acura and team, we enjoy our new vehicle and it was a pleasure doing business with you all. More

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My service rep makes sure the car is well taken care of and is there to oversee the work. Also dealer is close enough to home for my convenience. and is there to oversee the work. Also dealer is close enough to home for my convenience. More

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Came in to fix a noise that was created after I did a recall issue on a minor repair. It was driving us crazy. After spending a bunch of money trying to find the problem, I was getting very frustrated ( recall issue on a minor repair. It was driving us crazy. After spending a bunch of money trying to find the problem, I was getting very frustrated ( to the point I bought another car). The mechanic recommended I spend $2000+ to replace motor mounts. I decided that was too much considering I just spend a ton previously trying to fix the noise that didnt work. Jeff the advisor also advised me not to do the fix that the tech wanted to do. Because the noise was really bothering me, I decided to try to fix it one last time. A new tech was finally able to locate the issue. It was as simple as tightening some bolts that the first tech team missed. Happy they didn't charge me for the issue and even more happy that I didnt do the repair that the first tech recommended. No charge for the repair. I think it was the right thing to do and Jeff did it without my asking. More

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I have bought two MDXs from them over the years, and had all service done by them. Service has been consistently excellent and I would consider getting my next car from them. all service done by them. Service has been consistently excellent and I would consider getting my next car from them. More

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No more offers to trade in my car. Telling me that I can lower my payment to $680 is absurd. I paid cash and have $0 payment. Really bad customer relations. lower my payment to $680 is absurd. I paid cash and have $0 payment. Really bad customer relations. More

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This was a pleasant experience.. I didn't expect such personal one on one service.. Jeff kept me informed throughout my visit. The dealership is wonderful, professional and extremely clean. Thank you! personal one on one service.. Jeff kept me informed throughout my visit. The dealership is wonderful, professional and extremely clean. Thank you! More

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Jeff was great, knowledgeable, efficient, helpful and worked with me for the best possible solution. worked with me for the best possible solution. More

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