Jeff Schade | Page 29

Everything was done to make us happy! My wife had very specific ideas of what she wanted and our local dealer in Elgin had their own ideas. Grand Subaru did everything to make her happy in My wife had very specific ideas of what she wanted and our local dealer in Elgin had their own ideas. Grand Subaru did everything to make her happy instead of trying to close a sale. So that closed the sale! They gave her what she wanted and even a fantastic deal out of the box without arguing about price. We will never buy a Subaru from anybody else. We will send everyone we know to Grand! More

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Above and beyond Working with Jeff Schafer at Grand Subaru was a pleasure. He made sure we had exactly what we wanted and walked us thru the ordering and purchasing p Working with Jeff Schafer at Grand Subaru was a pleasure. He made sure we had exactly what we wanted and walked us thru the ordering and purchasing process, right down to how the seat warmers and the stereo works. Thank you Jeff! More

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Excellent experience Forced by an accident to buy a new car, we narrowed quickly to Toyota or Subaru. Visited dealers for each and felt comfortable from the get-go with J Forced by an accident to buy a new car, we narrowed quickly to Toyota or Subaru. Visited dealers for each and felt comfortable from the get-go with Jeff Schade at Grand. Went back and forth between Legacy and Impreza before opting for Impreza simply because we prefer a smaller car. Jeff was patient through our multiple visits and back-and-forth. Seemed confident in his product and let it sell itself -- answered our many questions patiently and with no pressure tactics. Toyota dealer, on the other hand, was much more aggressive. Bought Subaru in the end because -- even though it was a bit more expensive -- we liked the car a little better and the sales experience much better. More

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Above and beyond my expectations Jeff Schade made my car buying experience far easier and enjoyable than I could have expected. We settled on a purchase price before I even set foot Jeff Schade made my car buying experience far easier and enjoyable than I could have expected. We settled on a purchase price before I even set foot in the dealership. After that, Jeff even called me to let me know about an Auto Show promotion that Subaru was running, which decreased my purchase price even more. My wife and I settled on a Forester that required a factory order, and placing the order was no issue with Jeff taking care of the details. When we picked up our new car, the final documentation, financing, and delivery process was quick and easy. Even the finance guy, Al, was a pleasure to work with - not your stereotypical mean finance man. Jeff went through the car with us to teach us all of the details and need-to-know things on the technology side and made us feel comfortable before we left. I would definitely recommend Jeff and the entire Grand Subaru dealership for anyone considering a new vehicle. I can't think of anything I would improve. More

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Great Experience Even Though I Didn't Buy! Jeff was all around great. He was prompt in responding and answering all my questions and concerns. The type of service Jeff provides is what brings p Jeff was all around great. He was prompt in responding and answering all my questions and concerns. The type of service Jeff provides is what brings people back again. I would definitely recommend Grand and especially Jeff as the guy you want to work with. More

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Great focus on the customer experience Jeff was no pressure, pragmatic and answered everything we asked. The process was smooth and without surprises. I have purchased 8 cars in my life. Th Jeff was no pressure, pragmatic and answered everything we asked. The process was smooth and without surprises. I have purchased 8 cars in my life. This was the most comfortable and least conflict of any of those experiences. The dealership appears to keep the process streamlined and thoughtful at each point. Jeff took that further with details at each step being explained without being pressured. More

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New Car Buying Made Easy Entire process was easy and stress-free. Initial e-mail contact was friendly and introduced salesperson (Jeff Schade). Follow-up e-mails and phone c Entire process was easy and stress-free. Initial e-mail contact was friendly and introduced salesperson (Jeff Schade). Follow-up e-mails and phone conversations were low-pressure and provided several options for my vehicle needs as well as all requested information. No questions went unanswered; if answer was initially unknown, Jeff would take a note and quickly get back to me with the proper information (usually same day, occasionally next day if needed to discuss with another dealer contact who was unavailable late in the day). Communication on day of actual purchase was very thorough to keep me apprised of status between sales and finance groups as paperwork was completed, signed, and all transactions were finalized. Communication and vehicle delivery checklist review on day of pick-up exceeded my expectations; Jeff went above and beyond to make sure the vehicle was in perfect condition and all my questions on vehicle features, accessories, etc. were answered promptly and to my satisfaction. All in all, this was an excellent vehicle purchase experience and I would recommended both Grand Subaru & Jeff Schade to anyone in the market for a new vehicle. More

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Good service I've only visited the service center one time but my issues were handled in no time at al and in a very friendly manner. I've only visited the service center one time but my issues were handled in no time at al and in a very friendly manner. More

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amazing car buying experience I originally went to this dealership and met with a sales guy whose name i can't remember. Needless to say this guy was nice but not a great salesmen. I originally went to this dealership and met with a sales guy whose name i can't remember. Needless to say this guy was nice but not a great salesmen. HE didn't go above and beyond and didn't really sell me on subaru as whole. I sought out subaru on my own because i knew about it's high recommendations for safety and have 2 small children, but the originally sales man quoted prices way to high for my budget and made me think a new subaru was NOT an option, telling me the lowest he could go was 29,500 on a 31,000 car. Discouraged slightly but not ready to give up i continued to search and enlisted in my family's help. One day later i engaged with a wonderfully helpful sales person named Jeff Schade. We started contact through email and texting on my phone, i showed up late that night about 15 minutes before close, because i was shopping around at other dealerships including another subaru location but still hadn't found what i was looking for and to be honest this was my last try to obtain a subaru. Upon arriving Jeff immediately recognized me and asked if i had been there before, and i told him yes with a different sales guy a day earlier but i did not want to work with the other guy. Him recognizing me immediately showed me right away that he paid attention, i had never spoke to him but he noticed me interested the day before even though i was not his customer. He began to explain all the great qualities about subaru, way beyond my common knowledge of the high safety rating. Originally i was interested in an outback but he also showed me the slight differences in the forester which in all actuality fit my needs better. Him recommending the forester, brings me back to his great customer attentiveness. In order for him to help me figure out what kind of car suited me best he had to listen to my needs and anticipate what i wanted in a new vehicle because in all honesty I'm not even sure i really knew everything i needed. There was certain things i wanted and certain things i was willing to give up to be able to fit in my budget. Jeff was super helpful in assisting me to decide what was necessary and what i could live without. In the end, i ended up with a subaru forester premium 2.5 and extremely happy with the price and amenities of my new vehicle. I knew my credit wasn't the greatest but jeff also assisted checking my own credit and that of two different cosigners.Saturday after noon he informed me that i was approved and could purchase my vehicle. I barely made it there before the dealership closed, but he was more than happy to stay late, help me get financial assistance for my loan and finally put on my license plates, he even installed my car seat for me. Over all i would highly recommend Jeff to anyone who is looking for any type of vehicle. He went above and beyond to make sure i was happy and able to get a car that my family i not only needed but deserved. One of his best qualities besides going above and beyond he didn't play the sales man game of going back and fourth he gave the lowest price possible and made it happen. My family and i are very grateful. It's nice to know there are actually honest car sales men out there. More

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New Car, Pleasant experience I have not purchased a new car in 14 years and dreaded the negotiation portion. However, having True-car information in hand and working with Jeff Sc I have not purchased a new car in 14 years and dreaded the negotiation portion. However, having True-car information in hand and working with Jeff Schade, I was pleasantly surprised. No pressures to purchase more than what I wanted, Jeff was courteous and helped with the new features of the car.. More

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