Jeff Schmidt | Page 12

One star only because they made us. Overall horrible experience at this dealership. We 'built out' the vehicle online and this dealership had it, which is the only reason we stuck with Overall horrible experience at this dealership. We 'built out' the vehicle online and this dealership had it, which is the only reason we stuck with our decision. We were cycled through several different "non-commissioned" salespeople, and we can only think of ONE that had the customer in mind, Herik. Herik kept us informed and was quick to answer questions and provide open communication. The other sales people are, as you would expect at dealerships, snakes. They only look out for each other even when one carries a lie. In all, over promises and horrible communication. During our initial visit to the dealership, we addressed an issue about the vehicle. We were then told by several people that it was taken care of. The day we went to pick up the vehicle, the issue was still not fixed, so we had to drive there again (after calling a week later to remind Service it needs to be done) to get it fixed. The biggest disappointment was the GM, Jeff. He sat down with us on the first day and gave us the hard sell to get our business. After poor communication, mishaps with the Purchase Agreement (not our fault), misleading information from several sales reps, etc., not once did Jeff come up to us to apologize. It was an awkward and unfulfilling experience, and we drove away with a bad taste in our mouth. We are happy with the vehicle, and had a good experience with Service and Herik, but overall, the sales team was very misleading and disappointing to say the least; classic gimmicks and never owning up to their miscommunication. We will never be back. More

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very clean, very kind and accommodating. still a 3 hour process, but the loby music isn't the worst still a 3 hour process, but the loby music isn't the worst More

by controlfree2002 Verified Customer Verified Customer

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Wonderful experience, my manager Awil Adan explained everything I wanted to know about my car, helped a lot with financing, and made the whole process transparent and easy. everything I wanted to know about my car, helped a lot with financing, and made the whole process transparent and easy. More

by Yasha Verified Customer Verified Customer

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Great service! Solage was our sale person, she is amazing. I HAVE GOT MY 3RD CAR AT THIS LOCATION WITH HER HELP! Solage was our sale person, she is amazing. I HAVE GOT MY 3RD CAR AT THIS LOCATION WITH HER HELP! More

by roxana8992 Verified Customer Verified Customer

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Polite. Kind. Matter of fact. Very professional. I would recommend to anyone. A plus plus Kind. Matter of fact. Very professional. I would recommend to anyone. A plus plus More

by ericddluft Verified Customer Verified Customer

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Professional staff and technicians. They kept me informed on the status of my vehicle at all times and provided options along the way. Work was completed in a timely manner and vehic They kept me informed on the status of my vehicle at all times and provided options along the way. Work was completed in a timely manner and vehicle was returned was a car wash! Extremely satisfied and will continue to bring my vehicle back for service. More

by tzupancich Verified Customer Verified Customer

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I appreciated the salespeople's knowledge and patience as I navigated the process of making the purchase happen! I navigated the process of making the purchase happen! More

by philduran Verified Customer Verified Customer

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Had the oil changed and tires rotated. Quick service. Missed car not run through carwash. Quick service. Missed car not run through carwash. More

by cher.fortman Verified Customer Verified Customer

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I have purchased vehicles and had all my service done there. Always a good experience. there. Always a good experience. More

by shebgaughan Verified Customer Verified Customer

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The experience was beyond awesome. Fast, friendly and knowledgeable are just a few things to name. Fast, friendly and knowledgeable are just a few things to name. More

by CANES6972 Verified Customer Verified Customer

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