Jeff Schwaeber | Page 4

The door handle was replaced as requested. However, the main reason for the service was to provide a detailed interior and exterior cleaning. I was told they would need the car for most of the However, the main reason for the service was to provide a detailed interior and exterior cleaning. I was told they would need the car for most of the day to complete. Dropped car off at 7am, and picked car up at 3:30pm after receiving a text stating that the work was completed. The car was not cleaned with no explanation as to why not. I was told they’ll look into it and call me. Have not received a call. I live almost an hour away from the dealership so it’s not exactly convenient for me to leave my car all day especially for nothing. I have never considered having a car detail cleaned before but I thought I would splurge as I’m going on a special trip to see my son. I know this is over the top for me to add, but I’m extremely disappointed. I have terminal cancer and my time is limited and I just wanted to treat myself to something nice. I do realize in the scheme of things not having my car cleaned doesn’t compare to other real works problems. But the lack of service I received without any solutions offered is disappointing. More

by cliffwood Verified Customer Verified Customer

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Friendly service and efficient. Treated me with respect. Will use again for future service needs. Treated me with respect. Will use again for future service needs. More

by BLIBINSON Verified Customer Verified Customer

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I loved the video at the end of the visit that was texted to me, I felt the value to me, I felt the value More

by mmcola66 Verified Customer Verified Customer

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The inspection of my vehicle was very thorough, and I appreciate the video explaining all the problems. The repairs were completed early and my CX-5 drives as if were brand new. Thanks Ken and the crew w appreciate the video explaining all the problems. The repairs were completed early and my CX-5 drives as if were brand new. Thanks Ken and the crew who repaired my Mazda. You all did an excellent job!!!! More

by Bob Verified Customer Verified Customer

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Ken King makes me feel his customers are his primary focus! He and his staff were very helpful! focus! He and his staff were very helpful! More

by KWEINRICH Verified Customer Verified Customer

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I am very disappointed with my experience with this dealership. i bought a new car and owned it for only a week before it started to have issues. I brought my car in expecting it to only take a day to dealership. i bought a new car and owned it for only a week before it started to have issues. I brought my car in expecting it to only take a day to look at it and each day they kept on pushing it back. Then I got a message that they would have my car way longer than expected because there is an issue that they have never experienced before. I went a couple days not getting any updates and continuously reached out and everytime they would say “no update” they ended up having my car longer then I even owned it. They had my car in the shop for about 2 weeks before they told me to come get it because they couldn’t figure out the issue and it would take about a month before they know what’s wrong with it. I am still waiting for my car to be fixed but this is unacceptable for a brand new car to be having issues a week into owning it. I am very disappointed. More

by Lexie Verified Customer Verified Customer

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Very professional , job well done,all together I was very happy with the work.thank you happy with the work.thank you More

by NZADEH2 Verified Customer Verified Customer

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Very professional and courteous. Was also very responsive and I’m always happy dealing with him when I bring my car in. Was also very responsive and I’m always happy dealing with him when I bring my car in. More

by k_vanvalkenburg Verified Customer Verified Customer

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The serviceperson was very easy to work with and was knowledgeable about their product. Prompt ordering and delivery of the part. They also helped with the sale. Very friendly environment. knowledgeable about their product. Prompt ordering and delivery of the part. They also helped with the sale. Very friendly environment. More

by lunaisablackdog Verified Customer Verified Customer

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Honest, super car! Easy convenient cleaned up the used car. Looks and smells like new Easy convenient cleaned up the used car. Looks and smells like new More

by meverly Verified Customer Verified Customer

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