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Jeff Searcy
Jeff Searcy at Honda of Ames

Jeff Searcy | Page 3

service manager

Honda of Ames

220 Kitty Hawk Dr
Ames, IA 50010

Contact Me
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rated
206 Reviews

Dealership Experience

19 yrs, 1 mo

Industry Experience

19 yrs, 1 mo

Languages Spoken

English English

not yet
rated

206 Reviews

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206 Reviews of Jeff Searcy

July 18, 2023

Dealership Rating
Employee Rating

I trust this dealer and their service department. They’re always courteous and friendly too. More

by MJ-KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Clemens

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Jul 18, 2023

Honda of Ames responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Ames.

July 17, 2023

Dealership Rating
Employee Rating

Friendly, professional, on time, good explanation of service provided, does not try to upsell more services than the maintenance schedule specifies More

by Jjutting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 18, 2023

Honda of Ames responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honda of Ames to be a positive one. Please don't hesitate to reach out if you need anything else.

July 10, 2023

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Employee Rating

Tristan is great! The Honda CRV practically sold itself, but Tristan did all the hard work More

by Susanfromames08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron

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Jul 11, 2023

Honda of Ames responded

Thanks for sharing about your experience with Tristan here at Honda of Ames. We appreciate your business and hope to see you again soon!

July 07, 2023

Dealership Rating
Employee Rating

I always use their service. Actually have been for years. Service team is great and mechanics know what they are doing. More

by Granny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley, Tracy Miller

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Jul 10, 2023

Honda of Ames responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 22, 2023

Dealership Rating
Employee Rating

The staff are very courteous and do good work. They keep my Honda running well! More

by NLSUNDBERG
Service Price Transparency
Recommend Dealer
Yes
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Jun 23, 2023

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 15, 2023

Dealership Rating
Employee Rating

Suitable for new car service, not older Hondas. Their replacement parts are far more expensive than those available online. Their labor charges are higher than other centers. During the routine ser More

by RANABISWAS2.RB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Melvin Gawley

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Jun 18, 2023

Honda of Ames responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jun 18, 2023

Honda of Ames responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 30, 2023

Dealership Rating
Employee Rating

Good work by the team . Thanks to Mel, Brian, jeff and everyone for addressing the issues. More

by BASKIGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley

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May 30, 2023

Honda of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

May 30, 2023

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Employee Rating

Never followed up about my type of plan. Didn’t bother to go back and see if I qualified for a free service based on the type of plan I have. Honestly awful service. More

by nancyfregoso15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joshua Smith, Colton Potts, Daniel Jenkins-Moore, Isaac Lauber, John Pulver, Nathan Ryan, Tracy Miller, Brooke Thom, J.Edgar Potter

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Jun 06, 2023

Honda of Ames responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Nancy, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Jun 06, 2023

Honda of Ames responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Nancy, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 29, 2023

Dealership Rating
Employee Rating

They got to the problem of the car horn fandomly going off. Very courteous through the whole process. More

by araagr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Smith, Nathan Ryan, Jason Goodman

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May 30, 2023

Honda of Ames responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.

May 06, 2023

Dealership Rating
Employee Rating

Taking 3 months to repair vehicle and not providing a rental car is not acceptable. Hondas warranty is worthless. We are now Hyundai palisade owners after this experience. More

by NeverHondaAgain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gougherty

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May 10, 2023

Honda of Ames responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

May 11, 2023

NeverHondaAgain responded

I already reached out to your gm and he didn't respond. I talked to corporate Honda and they were no help. I also spoke to your manager of maintenance. I tried to trade the car to get out of this. This is just an empty response to save public face. If you actually cared you would have helped when the problem was occurring. Engine failures at 60k miles are not acceptable and the 3 month repair was not acceptable. I now have a junkyard engine with a big orange spray paint stripe on it that doesn't look like the original engine with no rental car. That's what Honda calls a warranty repair. You had plenty of opportunities to make this better and failed to do so. You already have all the details as to what happened. I have been driving Hondas since 2006 and now I will never buy a Honda again.

May 10, 2023

Honda of Ames responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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