Jeff Silvers | Page 25

Customer Service was good. However when gifted a “free rental” because I was having so much work done. The rental was given to me was unclean inside and out. While I could over However when gifted a “free rental” because I was having so much work done. The rental was given to me was unclean inside and out. While I could overlook the outside the inside I could not. The young man was so kind and offered to take back and get cleaned. I agreed. When it came back out 20 minutes later. All it looked like that had been done was brush off driver seat and picked up large pieces of straw debris from driver side floor board. . Definitely not vacuumed or wiped down. In shock, I got in car but could not stand being in other peoples dirt. Trying to be nice I let the young man who was very understanding know I would just wait and for my car and not accept rental, and let salesman know that just do the rear brakes and oil change that I had made my appointment for and not the additional. That I would reschedule another time for the other items. I was told I would still have to wait and it would be a long wait. They could get me another rental. After not accepting two rentals I chose not to subject myself to that again. My appointment time was 7:10 AM. I was there promptly. Regardless of what I was having done first in first out. I was shocked that there was two other people booked along with my 7:10 AM appointment that I made a week in advance. It was not David that made the decision to put me on the back burner, he was busy an another salesman helped out. After 2.5 hours and my car still not moved off the lot and into the cue. I shot David a text and advised him to pull my car around and that I will just reschedule. He did just that, however When he handed me the keys and I said thank you. He never responded or apologized. Needless to say, I was able to get my car into AutoNation on Thornton Road, with a 12:30 appointment and left at 3:30. I had the rear brakes replaced, an oil change, the battery cables cleaned and a brake fluid flush. I did not need the engine tune up, i had paperwork showing that done on 09/23 And while the wipers were not Toyota they all three were replaced in December 2023. However, I did get to go over to the sales side and talk to someone about a vehicle that I’m looking for as possible trade in or cash sale. I’m not saying one dealership is better than the other, I’m just saying that Cobb County Toyota did not take care of me and Thornton Road did. More

by Beyond55 Verified Customer Verified Customer

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Prompt, courtesy service. Everyone was very helpful. Kept me informed on the status. Work completed sooner than I expected. Everyone was very helpful. Kept me informed on the status. Work completed sooner than I expected. More

by MABLEPEACH Verified Customer Verified Customer

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Always a pleasant experience. The staff are all courteous, knowledgeable, and friendly . I have been relying on the service center team for many years for several vehicles. The staff are all courteous, knowledgeable, and friendly . I have been relying on the service center team for many years for several vehicles. More

by MICHAELLEWIS363 Verified Customer Verified Customer

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Carro perfeito! Atendimento excelente! Pessoas educada e atenciosas , fui bem tratada mesmo sendo imigrante, me senti muito bem Atendimento excelente! Pessoas educada e atenciosas , fui bem tratada mesmo sendo imigrante, me senti muito bem More

by DANIELE Verified Customer Verified Customer

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Service department always runs smoothly. Advisors well informed, professional and kept me aware of what’s needed, status, and costs. Advisors well informed, professional and kept me aware of what’s needed, status, and costs. More

by FISHNDOC0 Verified Customer Verified Customer

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Car was ready for a while before they called me. Paperwork just sat there on someone’s desk. Paperwork just sat there on someone’s desk. More

by KEVVINMILLER Verified Customer Verified Customer

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Jeff Silvers is a fine representative for your dealership. Very professional and knowledable. Roger Hyde dealership. Very professional and knowledable. Roger Hyde More

by HYDE01RF Verified Customer Verified Customer

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My experience has been getting progressively worse my last two visits were horrible… my previous visit was rushed and vehicle wasn’t even serviced. No post sticker to inform me of my next service date th last two visits were horrible… my previous visit was rushed and vehicle wasn’t even serviced. No post sticker to inform me of my next service date thank goodness my car alert me .. overall I am looking for another Toyota service center to go to which is going to put me out of my way as a customer More

by JUSONE82 Verified Customer Verified Customer

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The service department is top notch from the customer service interaction to the vehicle service provided. service interaction to the vehicle service provided. More

by KWILLS84 Verified Customer Verified Customer

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Great customer service. Jeff was wonderful. Only thing they did not add the window washer fluid, had to come back Jeff was wonderful. Only thing they did not add the window washer fluid, had to come back More

by brina1269 Verified Customer Verified Customer

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