Jeff Soloj

I don’t have words to express my gratitude for the excellent service and dedication . This is my fourth KIA with the company . Love it ! Thank you ! excellent service and dedication . This is my fourth KIA with the company . Love it ! Thank you ! More

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Very helpful and courteous. let us know what was recommended for our car and was finished with service in a timely manner let us know what was recommended for our car and was finished with service in a timely manner More

by leah9580 Verified Customer Verified Customer

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Friendly, courteous, the wait time in the service department has gotten a lot longer, though. department has gotten a lot longer, though. More

by jennjen741 Verified Customer Verified Customer

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There was poor communication across the board. The first people you talk to on the phone who transfer you are extremely rude. The didnt even fix my car after having it for 3 weeks. They sent me ho The first people you talk to on the phone who transfer you are extremely rude. The didnt even fix my car after having it for 3 weeks. They sent me home (1.5 hour drive) still with something still wrong with my breaks. More

by rorieabean Verified Customer Verified Customer

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Friendly and courteous staff. Regal Kia Lakeland worked hard to make my experience the best!! Thank you. Regal Kia Lakeland worked hard to make my experience the best!! Thank you. More

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Regal KIA service dept is the best. My service advisor Misty was amazing, friendly and professional. My service advisor Misty was amazing, friendly and professional. More

by markydoo Verified Customer Verified Customer

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I have had all my car maintenance done at regal for years now. I always get superior customer service in a timely fashion with the greatest of courtesy. now. I always get superior customer service in a timely fashion with the greatest of courtesy. More

by Lorena Verified Customer Verified Customer

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They were friendly and efficient. Listened to my problems and needs. Provide feedback about my car Listened to my problems and needs. Provide feedback about my car More

by bell_j@man.com Verified Customer Verified Customer

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When another kia dealer website didn't work theirs did and where able to see us the same day. and where able to see us the same day. More

by EDUARDO.SANCHEZ211 Verified Customer Verified Customer

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Our 2016 kia soul was towed to regal Kia because Joyce automotive , our trusted shop told us the work needed was warranty covered by the 100k Mile 10 year warranty . From the time we took it there Sant automotive , our trusted shop told us the work needed was warranty covered by the 100k Mile 10 year warranty . From the time we took it there Santos had us waiting a week to get diagnosed as catalytic converter . We were told it was oil leaking into exhaust system that caused the catalytic converter issue from our shop . We asked for further tests to be done that were performed at Joyce and after being ignored for another week they finally did them . And the pictures from borescope showed what Joyce said but even after sending in our maintenance paperwork etc we were told we were denied warranty covered work . But no one sent us the proof of that as requested . We towed our car back to Joyce for proper repair and found out kia did not put parts back into our car !!!!! Two ignition coils and our spark plugs ! We were told we would have to go there ( with no car ) to get the parts. Unacceptable ! We asked for higher up but were ignored and our parts have not arrived at Joyce auto delaying repair longer ! Santos won’t answer calls . He asked for emails and we have emailed twice with no response so tried calling and he’s not calling back . Completely horrible service and leaving parts off our car when it left them … not ok !!!!! We would love to get someone higher up on the phone after this . But their policy I guess is to ignore those requests . My advice , DO NOT EVER BRING YOUR PRECIOUS CAR HERE FOR REPAIR ! More

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