Jeff Sousou | Page 12

Working with Jeff SouSou is always a breeze. After years of leasing, he got me into a purchase of a 2023 Sorrento. He is knowledgeable, always listens to the customer, and doesn’t make you feel After years of leasing, he got me into a purchase of a 2023 Sorrento. He is knowledgeable, always listens to the customer, and doesn’t make you feel pressured. Thank you Jeff for another great experience! More

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Ron does his work professionally he spoke clearly so I could understand everything I would say he’s awesome could understand everything I would say he’s awesome More

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Kevin was extremely professional, courteous and knowledgeable. Great personality and was upfront about all aspects of purchasing my new Telleride! Not only did he walk me through the process but he knowledgeable. Great personality and was upfront about all aspects of purchasing my new Telleride! Not only did he walk me through the process but he also made courtesy call after purchase to ensure my vehicle was performing to my satisfaction. AMAZING GENTLEMAN!! More

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I leased a 2022 Kia on July 30, 2022, with Jeff Sousou. This is the third time my husband and I have worked with him - my husband bought a Kia from him last year, and I purchased a used car from hi Sousou. This is the third time my husband and I have worked with him - my husband bought a Kia from him last year, and I purchased a used car from him about 4 or 5 years ago - and he left such a great impression on us back then, there was no question where we were going to go when we needed new cars. We referred many people to him, specifically, as well as Kia of Danbury. We called him “the only honest car salesman ever.” On Sunday, August 7th, someone attempted to steal my car. They smashed in my passenger side window and tore out my steering column and severely damaged the wiring and ignition. After obtaining the police report and calling my insurance company, I contacted Jeff to see if there was anything special I needed to do, as the car is a lease. At his suggestion, I had it towed to their shop - with his assurance that he'd talk to "his guys, Lance and Jimmy" - to move me to the top of the line. As my husband and I have had positive experiences with Jeff, I had absolutely no reason to doubt him and did exactly that. Regardless, I was without a car until October 5th – and had made two payments on it, had been making insurance payments on it, and had experienced extreme disruptions to my life for almost two months with virtually no communication from the shop or dealership. On September 17, my husband actually went to the dealership to speak with Jeff, personally, as we were unable to reach him via phone and he was not returning our calls. He told my husband, due to the length of time I had been without a car, and the short amount of time I had one, he could easily just swap in a different car and get me out of that lease, no problem, I just had to work something out with my insurance. When I spoke with them (and I admit, they ALSO dropped some xxxxx here) although there was NO follow up from Kia (I'd be fired from my job if I didn't follow up on urgent matters). (And as far as I can tell, that is what happened with the woman, Karly, I was dealing with – who would only respond via text message – and then just started ignoring me when I asked for updates on my car. Meanwhile, I managed to get those requests regarding my insurance cleared and let Jeff know - and as he was so "I'll absolutely get her into a car" with Steve, and told me, on Monday the 19th "I'd get you into a car today, if not for the insurance", I was positive things would work out. Unfortunately, things went very south. When I finally got in touch with him - and he is aware that we are in a very tight financial situation (something he always claimed to be very sympathetic toward) - he informed me that I would be leasing a different, brand-new car, and my payments would be going up - which is something I cannot afford, and is absolutely not what he said to Steve when he spoke to him. He started to get quite an attitude with me, questioning me about how I "expected to get a used car when I have no money and a poor credit score?, asking me if it was his fault someone tried to steal my car, and saying, "I really don't have time to explain the ways of the world to you, I have sixteen customers like you calling me every day" -- which is probably not good for business if there are that many on-going problems with customers. This is the rest of the review.. And yes, I did lose my temper and say some regrettable things to him... but I once genuinely respected him, and thought of him as a man of his word and someone who could be trusted, and carried his card in my wallet and recommended him, and the dealership, to many friends, as did my husband. That is something I would not do now, or ever again. In fact, I think the way he treated me - both dismissively and disrespectfully, he is detrimental to the business, overall. The fact that the service center cannot fix a damaged vehicle in months is quite disturbing. They had my car longer than I have had my car, which I am paying for, and frankly, that's not right. I had to get to and from work, appointments, and other things - and had to rely on my husband and friends for everything I do. Considering the amount of money I was paying - and much of the reason I am doing so is because Jeff is a good salesman and was able to close a sale on a car that I was a bit hesitant on in the first place - this seems so terribly wrong. I attempted to contact Steve Sinardi, the General Manager of the dealership, multiple times, but apparently, returning a call or answering an email is just too much of a hassle for him. He must have too many dissatisfied customers to even keep up with, and would prefer to ignore them, than speak to them, or reassure them in any way that they will be getting some kind of customer service. I finally contacted KIA Corporate, who they ignored the first time, and then it was “escalated” to an email – which I guess is a big deal? Because after giving them the 48 hours to respond to Corporate – suddenly, my car was fixed? Of course – I had to call them to find this out – and also, when I arrived at the dealership, I was ignored by the receptionist who was on the phone, who could have just nodded at me, in acknowledgement, as is generally acceptable everywhere in the world. Then, she couldn’t figure out the checks from the insurance company and needed help with that. Then, she couldn’t find the car, which my husband and I pointed her to. Also, they apparently are supposed to offer an Uber or something so you can get your car – but did not, so my husband had to take off work early so I could pick up the car. I feel this situation has been mishandled in so many ways, and it is absolutely a shame that it went this way, and we both are left with this awful feeling about a dealership and a salesperson we both once trusted and recommended. It’s pathetic it went down this way, as I do love the car, and plan to purchase it when the lease is up, but I in no way whatsoever recommend dealing with this dealership in any way whatsoever. Also, since they had to replace the ignition, I received two new keys – and one of them has a dead battery, so it won’t lock or unlock the car. They probably could have checked on that before they gave it back to me. I just hope the repairs they did hold up… let’s just say I am not 100% confident when I am driving. More

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Jeff Sousou was very helpful form the beginning. Great communication and kept me informed throughout the process. Very responsive and helpful with questions throughout the purchase process Great communication and kept me informed throughout the process. Very responsive and helpful with questions throughout the purchase process More

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Excellent experience working Jeff Sousou with my 1st and 2nd purchase there at Danbury Kia. Very knowledgeable salesman, no pressure, made sure I was getting the best deal to fit my budget. Also would like 2nd purchase there at Danbury Kia. Very knowledgeable salesman, no pressure, made sure I was getting the best deal to fit my budget. Also would like to mention that Danbury Kia's service department was great to work with as well. Very professional and provided excellent service on my previous car and looking forward to working with them on my new car. Thanks again to Jeff Sousou for making my purchase experience as smooth as it was. Will be recommending friends and family to see Jeff at Danbury Kia. More

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Got my 4th vehicle here recently. I have dealt with Jeff Sousou for 3 of these transactions. As usual he was very helpful and did everything necessary to speed the transaction along. I have dealt with Jeff Sousou for 3 of these transactions. As usual he was very helpful and did everything necessary to speed the transaction along. I came in to inquire and left with a brand new vehicle the same day. I will be back for my next car. More

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My experience with this dealership has been very good. This is the second time I have gotten a vehicle at this location. This is the second time I have gotten a vehicle at this location. More

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Mr. Sousou came highly recommended and didn't disappoint. While we didn't purchase an EV-6 he helped us secure an Ioniq 5 from their adjoining dealership. It wasn't the money that motivated him but rather While we didn't purchase an EV-6 he helped us secure an Ioniq 5 from their adjoining dealership. It wasn't the money that motivated him but rather customer satisfaction. Bravo Jeff and thanks for your invaluable assistance. More

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The service and staff at Kia Danbury are always amazing. Friendly and professional! Karly at the service counter is fantastic! Friendly and professional! Karly at the service counter is fantastic! More

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