Jeffrey Henry | Page 19

They always are very well organized , and get you in and out quickly. Great service and quality work ! Great place to have your vehicle serviced. out quickly. Great service and quality work ! Great place to have your vehicle serviced. More

by Motojoe Verified Customer Verified Customer

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Great communication with us however we wish the feature to pay through the app was still possible. It was very convenient and easy to use in the past. to pay through the app was still possible. It was very convenient and easy to use in the past. More

by banananj2 Verified Customer Verified Customer

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Best service department I used. Very knowledgeable and Best service department I used. Very knowledgeable and precise about my vehicle. The estimate price they gave me was the exact price I paid. Defini Best service department I used. Very knowledgeable and precise about my vehicle. The estimate price they gave me was the exact price I paid. Definitely recommend. More

by dmlmjf Verified Customer Verified Customer

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Having a worst experience in sales and service for Jeep Cherokee . They are so pathetic and unprofessional which is beyond explanation . I’ve been struggling to get pro active responses and completely los Cherokee . They are so pathetic and unprofessional which is beyond explanation . I’ve been struggling to get pro active responses and completely lost trust and even after completing all the formalities haven’t got my car yet. It was said to be a certified car and when we were about to take it it wouldn’t lock with the keys. We were told the other day that parts are ordered and will be done. Didn’t happen the whole day on Wednesday .Next day after furiously trying to get in touch with these guys after 10+ calls I was asked to come at 4.30 pm to take the car and when I reached they were handing a loner car saying your car has one more defect and can’t be fixed until Monday or Tuesday. Now me and my wife are at there misery to get it done. On top of it when I vent my anger of this unprofessional behavior, the so rude sales manager (not naming here intentionally to avoid any direct actions , as I appreciate all are in need of job and pubically defaming might impact his salary or things) , asked me to leave the showroom. He was the one who called me and didn’t even bother to inform the delay or issues and wasn’t even interested when I went there on his calling . I’m a working professional and have to organize my day and meetings to get this done and we had one simple request to keep us informed of the processing and any issues. Is that so difficult and if the car isn’t good please advise so, so I’m not taking something that’s isn’t worth it. I’m so at loss of words to express what me and my wife are going through 😓 I’ve completely lost trust as of now but stuck as all paper formalities are done and my credit history is already hit due to hard enquiry. It’s so embarrassing and frustrating . I’m patiently waiting still to have my car. Not sure who will help and How but I’ve really at loss of words to express this behavior and pathetic way of dealing with your customers. Will never recommend anyone to go here. Request the authorities of this showroom to step in and help compensate this loss with some better service. Hoping to get my car still 😓. In anticipation of help and courtesy towards a genuine Jeep lover and prospective customer. More

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Best service experience I’ve ever had in my life I love Rt18 Jeep They’re so friendly and very patient .great job guys thanks Rt18 Jeep They’re so friendly and very patient .great job guys thanks More

by MATTDELISE5 Verified Customer Verified Customer

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The Staff is Always friendly and the wait to check in and getting the oil changed is not long at all. Love the coffee e machine. getting the oil changed is not long at all. Love the coffee e machine. More

by purple687 Verified Customer Verified Customer

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Fast turn around, great service. Had 3 open recalls and other problems that were all resolved . Always bring our dodge duarango and ram 1500 here for servixe other problems that were all resolved . Always bring our dodge duarango and ram 1500 here for servixe More

by Rcampisi2 Verified Customer Verified Customer

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Fast turn around, great service. Had 3 open recalls and other problems that were all resolved . Always bring our dodge duarango and ram 1500 here for servixe other problems that were all resolved . Always bring our dodge duarango and ram 1500 here for servixe More

by Rcampisi2 Verified Customer Verified Customer

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This place has put together al all start team in the car dealership industry!!! From the cleaning staff...‘from the service team...’ To the sales team !!! Route 18 right rocks!!!! dealership industry!!! From the cleaning staff...‘from the service team...’ To the sales team !!! Route 18 right rocks!!!! More

by davidhallerman Verified Customer Verified Customer

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Been going here over 15 years.Nothing but the best at Route 18 Chrysler Jeep Dodge. Always understanding and quality service. Definitely would recommend them. Route 18 Chrysler Jeep Dodge. Always understanding and quality service. Definitely would recommend them. More

by pburghb Verified Customer Verified Customer

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