Jeffrey Orr
Jeffrey Orr at INFINITI Stuart

Jeffrey Orr | Page 3

Service Director

INFINITI Stuart

3970 SE Federal Hwy
Stuart, FL 34997

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4.5
238 Reviews
4.5

238 Reviews

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238 Reviews of Jeffrey Orr

November 17, 2024

Dealership Rating
Employee Rating

The service was over and above. They surprised me by solving my question with quick results. Thank you for the great service. More

by RWORTH4201
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ajay Dhami, Christopher Fennell, Austin Robinson

Nov 18, 2024

INFINITI Stuart responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Joshua Muir General Manager (772) 254-8222

November 16, 2024

Dealership Rating
Employee Rating

Whitney is HORRIBLE at customer service. She NEVER returned my texts or calls even after trying to connect with her for several days in a row. My car was done and she never even bothered to More

by Jim.conlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ross Fitzsimmons, Whitney Robinson

Nov 18, 2024

INFINITI Stuart responded

Thank you for providing this feedback, Jim, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joshua Muir General Manager (772) 254-8222

November 15, 2024

Dealership Rating
Employee Rating

From beginning to end great service and overall great experience. I would recommend this dealership. More

by adeputy12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Louis my mechanic

Nov 18, 2024

INFINITI Stuart responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ross Fitzsimmons Service Manager (772) 254-8222

November 14, 2024

Dealership Rating
Employee Rating

Ralston handled himself with integrity, was not aggressively trying to sell us. We test drove a certified used vehicle whose previous owner smoked and he made full disclosure. Brandon assisted wi More

by MTYGORG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Hinton, Ralston Rodgers

Nov 14, 2024

INFINITI Stuart responded

Thanks for sharing your thoughts about your experience with INFINITI Stuart. We appreciate your business and hope to see you again soon! Joshua Muir General Manager (772) 254-8222

November 04, 2024

Dealership Rating
Employee Rating

Jeff always provides top notch service! He takes the time to explain everything and makes the whole process smooth and easy. I highly recommend Infiniti Stuart for all of your service needs More

by C_Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2024

INFINITI Stuart responded

Thanks for sharing your thoughts about your experience with INFINITI Stuart. Jeffrey and our team appreciate your business and hope to see you again soon! Ross Fitzsimmons Service Manager (772) 254-8222

November 02, 2024

Dealership Rating
Employee Rating

Took my truck in to the service department to fix four wheel drive and do a tire rotation well after keeping it a week the four wheel drive wasn’t fixed and they lied about rotating tire because the tire More

by AANGELAFOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ross Fitzsimmons, Whitney Robinson, Service guys name was George

Nov 07, 2024

INFINITI Stuart responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joshua Muir General Manager (772) 254-8222

October 23, 2024

Dealership Rating
Employee Rating

Jeff Orr gives great customer service! The technicians and mechanics are top notch, and appreciate the super friendly valets! More

by INANYEVENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2024

INFINITI Stuart responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Ross Fitzsimmons Service Manager (772) 254-8222

October 19, 2024

Dealership Rating
Employee Rating

We have no idea who Jeffrey Orr is. Clearly there is a lack of training for new employees. More

by YABAKA
Recommend Dealer
No

Other Employees Tagged: David Iannacone

Oct 23, 2024

INFINITI Stuart responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joshua Muir General Manager (772) 254-8222

October 18, 2024

Dealership Rating
Employee Rating

I asked for the Gm to call me but he did not. We have been loyal infinity customers for 15 years… 3 cars, We will never buy an infinity based on out experience. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joshua Muir

October 15, 2024

Dealership Rating
Employee Rating

Tires, brakes, and alignment were completed on time. Jeffrey kept me informed of the progress and provided me with a clean car after the work was completed. Jeffrey is an easy to work with. Very happy c More

by BMULHOLLAND1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Whitney Robinson

Oct 16, 2024

INFINITI Stuart responded

We are very happy to hear that Jeffrey provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ross Fitzsimmons Service Manager (772) 254-8222

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