Jena Jacobsen

My words are worthless trying to explain the positive experience I had with the Andrews Cadillac Team. I made contact with sales consultant Jena, when I entered the facility and stated why I was there. experience I had with the Andrews Cadillac Team. I made contact with sales consultant Jena, when I entered the facility and stated why I was there. Jena demonstrated superior knowledge concerning the Cadillac CT5 I wanted to test drive. We test drove two vehicles which were a 2025 and 2024 CT5. Despite their interior drivers layout being different, Jena clearly understood both vehicles as demonstrated by answering all questions without referencing material. Jena clearly understands self induced decision making pressure as she offered several times to step away as my wife and I discussed our desire. There was not any attempt to pressure or sway our decision into either of the vehicles. Jena professionally and patiently answered all questions which allowed us to make a choice. I don’t haggle dealers over their prices and I felt the sticker price was well stated. Then came Joe, the business manager . He conducted the financial side of the process. He was smiling from the moment he walked up for introduction to the time we departed. The companies use of technology concerning all the document signing requirements was excellent. Joe answered all questions and communicated clearly concerning clarification. He displayed additional options concerning warranty and accepted my decision with no pressure applied. This Cadillac Team is worthy of the highest approval rating a consumer can provide. I will return at some point for a Cadillac SUV because I’m extremely proud to be a new Cadillac owner supported by this family team. (Meaning, without doubt I felt welcomed like family) I’m writing this without previously reviewing other consumer reports concerning this particular Cadillac Team. I was so impressed, I returned to Andrews Cadillac of Mount Juliet, TN, the next day. I wanted to share my positive experience. I encountered Stanley and requested the Sales Manager. He didn’t ask why or question my purpose. He simply honored my request and took me to Shane, the Sales Manager, with whom I relayed my exceptionally positive experience. I know you can’t please everyone, I’m a Veteran of the U. S . Military and I have served on multiple teams. I’m extremely happy with my first ever Cadillac purchase and I’m looking forward to my interaction with the Andrews Cadillac Team of Mount Juliet. I greatly appreciate the atmosphere of the facility. More

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The sales representative very professional, ready to answer questions, knows the answers answers . The place very clean and organized. The process very smooth and easy to navigate through the entire tim answer questions, knows the answers answers . The place very clean and organized. The process very smooth and easy to navigate through the entire time.. More

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Staff very professional and facility very clean. Truth to their word and transparency with customer. Truth to their word and transparency with customer. More

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FWalked in a met Jena. From initial "what's important to you in your new vehicle" through tracking the build and the final vehicle walkthrough, Jena was full engaged. An From initial "what's important to you in your new vehicle" through tracking the build and the final vehicle walkthrough, Jena was full engaged. An excellent sales experience! When we brought the car in for application of the diamond ceramic coatings, the service organization was polite and helpful and I was quickly out in my loaner vehicle. After five years of Tesla app-only support and service, having a local dealership that likes people is such a pleasure. I whole-heartedly recommend Andrew Cadillac in Mt. Juliet. More

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Jena was great! Took her time with us, with zero pressure. I highly recommend her to anyone looking for a new car. Took her time with us, with zero pressure. I highly recommend her to anyone looking for a new car. More

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Jena was very prompt in answering my questions. She was a pleasure to do business with. Helpful in every way. The rest of the team was very good as well. She was a pleasure to do business with. Helpful in every way. The rest of the team was very good as well. More

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It was a great experience, without any hassles. Car was detailed and tires were updated while I waited. Doing the paperwork was smooth. Car was detailed and tires were updated while I waited. Doing the paperwork was smooth. More

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Happy, satisfied, grateful. Jenna always makes me feel like a valuable person. No matter what time I text or call her she is always helpful Jenna always makes me feel like a valuable person. No matter what time I text or call her she is always helpful More

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Jena and the Andrews team did a great job. We came in with a service issue and left with a new car! We came in with a service issue and left with a new car! More

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Everyone we met was so friendly! And Jenna was awesome to work with! I look forward to working with them on keeping my new Xt4 in prime working condition. And Jenna was awesome to work with! I look forward to working with them on keeping my new Xt4 in prime working condition. More

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