Jennifer Brown
Jennifer Brown at Classic Cadillac

Jennifer Brown | Page 5

Service Manager

Classic Cadillac

8470 Tyler Blvd
Mentor, OH 44060

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4.9
54 Reviews
4.9

54 Reviews

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54 Reviews of Jennifer Brown

August 05, 2026

Dealership Rating
Employee Rating

I truly value the knowledgeable, professional friendly service rendered by the Service Dept at Classic Cadillac. More

by chalkinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Crea, Mike Carroll, Peter Drago , Tom

August 01, 2026

Dealership Rating
Employee Rating

When they rotated my tires, they tore up my valve stem caps so I will need to replace them now only. So not very happy with the poor workmanship. More

by memalasky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 03, 2026

Classic Cadillac responded

Thank you for your feedback. We sincerely apologize for your experience and understand your frustration. Please reach out to our service department and ask for Jen our Service Manager at your convenience, and we'll be happy to arrange replacement valve stem caps for your vehicle. We appreciate the opportunity to make this right and hope to hear from you soon.

August 01, 2026

Dealership Rating
Employee Rating

Professional outfit with excellent and caring staff. Made my purchase of the vehicle so easy. More

by scpatel1957
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark, Brianna.

August 01, 2026

Dealership Rating
Employee Rating

Classic has a Very Good Service Dept. and Very Good Service team to assist you with your vehicle needs. More

by gjatu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom

July 31, 2026

Dealership Rating
Employee Rating

I am driving my 2nd Escalade ESV and the service department at Classic is top notch. Kindness, patience and helpfulness are 3 words that describe the team in the service department. Jennifer is a gr More

by MISSELLIE80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom

July 26, 2026

Dealership Rating
Employee Rating

The sales team at Cadillac were amazing fast and friendly. They definitely have one of the best sales team at classic. More

by VICTORRYANLONGAR32
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 17, 2026

Dealership Rating
Employee Rating

I have been coming to this Dealership for 10 years and I'm completely satisfied More

by KWD6385
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 17, 2026

Dealership Rating
Employee Rating

This dealership is top notch. Their service department is extremely efficient. Great customer service all the way around - from sales to service. Would highly recommend if you ar More

by marymyles18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Hardman and Matt Kunsman

July 17, 2026

Dealership Rating
Employee Rating

Worked quickly and efficiently. Gave me a loaner while my car was in the shop More

by rgarcia2830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 15, 2026

Dealership Rating
Employee Rating

Great customer service! Got an appointment for 30,000 mi maintenance within days. Comfortable waiting room provided drinks and snacks. When my car’s maintenance was compl More

by elturoczy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt

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