Jennifer Kessler | Page 13

I went to several other dealers before coming to Subaru of Gwinnett. I was not even considering a Subaru but found their info on Consumer Reports. At the other dealers I was treated very poorly - to the of Gwinnett. I was not even considering a Subaru but found their info on Consumer Reports. At the other dealers I was treated very poorly - to the extent of complete rudeness and bullying to try to get me to buy a car. I left those dealers without making a purchase. The Subaru of Gwinnett experience was great from beginning to end. Friendly, courteous and knowledgeable people in all departments along with what seems to be a great vehicle. They have won me over and made "car buying" a pleasant experience. More

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I have to say that I don't usually go out of my way to give feedback to companies for products that are actually as good as they are touted to be. However, in the case of my new Subaru, I think I have to give feedback to companies for products that are actually as good as they are touted to be. However, in the case of my new Subaru, I think I have to make an exception. When we bought the car in Aug, people told us what great cars Subaru's were, especially in the snow and ice. Of course, we believed them, but living in Atlanta, we didn't figure it would have much impact on our car decision as we don't have much snow and ice in any one winter. Well, after last weeks events, I have to say that I am even happier with my decision to buy 'my baby'. It only took hitting the first patch of snow and sliding just a little to feel the car grab and feel secure again to make me a Subaru enthusiast forever. (My son (17 years old and knows way more than Mom and Dad do) tells me it is the auto correction that is making the biggest difference, but what do I care what made the difference, it happened and I gained a lot of confidence in driving on the snow). Of course, after figuring out that my car was the best of the family 'fleet' for getting around last week, I felt compelled to let our son drive it as there was little chance of family harmony in keeping him at home! Knowing that the car made it so easy for me to drive gave me the reassurance that our son would be safe (assuming he didn't do anything ridiculous!). So, please tell Gary and everyone else there at Subaru Gwinnett that we love our 2011 Outback and a big thank you for helping us find our way into the family of Subaru owners. More

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I have worked with Subaru of Gwinnett twice in the past I have worked with Subaru of Gwinnett twice in the past six years. Both experiences have been excellent. I never feel "duped" when I walk away wit I have worked with Subaru of Gwinnett twice in the past six years. Both experiences have been excellent. I never feel "duped" when I walk away with my new Subaru. Being female, I always feel a little leary about walking into a car dealership, but Subaru's staff has managed to put my fears and leariness at ease. In 2004, I purchased my first Subaru--a 2002 WRX wagon. Although I didn't have the world's best credit, the salesperson worked with me. He made sure that I had financing through a reputable bank so that I could not only enjoy my car but also restore my credit. I have to admit that I drove my little turbo wagon into the ground. It took me from Georgia to Maryland, from Maryland to Florida, from Florida to Georgia, and from Georgia to South Carolina and back numerous times without much maintenance. My WRX was amazing! I know it would have lasted longer if I had treated her better along the way, but I was a full-time college student who worked full-time. So, when I knew she needed more care than I could give her, I came back to Subaru of Gwinnett to trade her in for another Subaru--even though I hated to part with the car that I had dreamed of owning, had finally acquired, and had nothing but great experiences with. On September 14, I emailed this dealership inquiring about a 2008 Forester X that they had on their lot. With quick response, Jennifer Chupp replied that she or Lance would be happy to talk with me about this car. That night, I, my husband, and my worn WRX pulled into the Gwinnett dealership lot, walked into the dealership, and met with Lance. He allowed both me and my husband to test drive the vehicle. We never felt any pressure from Lance as we thoroughly inspected the Forester. When I told him that this was the car I wanted, he spoke with Terry, the general manager, and came back with a fair trade-in offer for my car. In less than two hours, I had signed the necessary documents, had paid a fair price for my new Subaru, and had been given a 100,000-mile warranty. With a full tank of gas, compliments of the dealership, my husband and I were headed home. Less than a week had gone by when I received a call from Lance, my salesperson. He explained that the bank needed a co-signer for my loan. Needless to say, I was worried that the "no-haggle, no-duping female car buyers" dealership was about to play dirty. I had heard of this kind of thing happening--the car's bought but then the bank won't put the loan through (at least that's what the dealership tells you) unless the interest rate is increased or more money can be put down on the car. For three days I waited to find out the fate that existed between me and my new Forester. Although Lance assured me each time I called that all would be fine, I was still worried. I refused to drive my car because I didn't want to form an attachment and end up paying twice what the car was worth when they would explain that I couldn't have the car unless.... Once again, the staff at Subaru pulled through. Lance hadn't been trying to get more money out of me to increase his commission. He was honestly trying to maintain the original deal I had wanted, and the way to do this was by adding a co-signer. When I returned with my husband (and co-signer) on September 25, I was amazed that (1) My car payment didn't increase and (2) I didn't have to provide any more money. In fact, Terry decreased my car payment for the inconvenience of having to come back in and provided me with a cargo mat, an owner's manual, a car fax report, and a bottle of cleaner upon my request. I actually left the dealership having made money, really. All in all, I have to say that being happy with my Subaru(s) is a "no brainer." My current 2008 Forester runs smoothly and has more room than I'd ever expected. Even though I gave up my turbo when I traded in the WRX, this Forester has great pick up. I can honestly say that I don't miss the turbo, which is something that I thought I would regret giving up. I also have to say that being happy with the staff at Subarua of Gwinnett is even more of a "no brainer." They're honest, efficient, funny, and kind! I'll definitely be going back. In fact, my husband told me that when he pays his truck off, he may just be making a trip to Subaru of Gwinnett to check out the WRX on the lot. Rest assured, this is the car buying experience you've been looking for. It's fair; it's fast, and it's actually fun! Just like the Subaru you'll drive home in!!!! More

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