132 Reviews
Write a Review132 Reviews of Jennifer Lewis
July 30, 2022
Best service at a dealership we have ever received! We have a small fleet of trucks. We always bring our vehicles to Colonial to have them serviced. We have a small fleet of trucks. We always bring our vehicles to Colonial to have them serviced. More
Other Employees Tagged: Rob Chandler
July 24, 2022
Very good at diagnosing problems. Received updates while in the waiting area. Will continue to visit this dealership, Received updates while in the waiting area. Will continue to visit this dealership, More
Other Employees Tagged: Rob Chandler, Phil Kallenberg, Suzanne Vantre
July 23, 2022
Great people great service always willing to bring my F150 there for service in the future F150 there for service in the future More
Other Employees Tagged: Rob Chandler, Phil Kallenberg, Suzanne Vantre
July 20, 2022
As a life-long Ford customer and proud former Ford employee, the service experience at Colonial Ford was by far the most unprofessional and unsatisfactory I've ever seen. My 2013 Lincoln MKX was held employee, the service experience at Colonial Ford was by far the most unprofessional and unsatisfactory I've ever seen. My 2013 Lincoln MKX was held by Ford for over a week with ZERO communication, a repair bill that didn't fix the simple problem and in the end...still a problem. No action. The Service Advisor was seldom around so I ended up talking to ALL three Advisors, none of whom knew what was happening. And worst of all, even the Service Manager, Rob was involved promised a call...and completely failed to deliver. I finally just took the car back...with the Service Manager hiding in the garage. If you want TOTAL lack of communication, poor results and unprofessional dealer management, I recommend Colonial Ford. And incidentally...I wouldn't BUY from them either (I've bought more than 20 Fords!)...fearing Sales is as unprofessional as service. An update 8/31 to the above review: Since Colonial Ford either wasn't interested in making the effort or wasn't capable of fixing the problem, I took the Lincoln to a local independent repair shop. They took my car in the same day, took me for a test ride, diagnosed the problem IMMEDIATELY, had the part delivered in 15 minutes and literally completely and totally fixed the suspension noise in one hour while I waited! The mechanic took me for a final ride to prove the fix. Now THAT was service and skill...something missing during all my visits and waits at Colonial Ford. More
Other Employees Tagged: Rob Chandler, Phil Kallenberg, Suzanne Vantre
July 19, 2022
Excellent customer service! always ready at the time they say and always ready to accept vehicle at appointment time. always ready at the time they say and always ready to accept vehicle at appointment time. More
Other Employees Tagged: Rob Chandler, Phil Kallenberg, Suzanne Vantre
July 13, 2022
Great service! I bought the Ford Fusion in 2019 and the service has been great! I bought the Ford Fusion in 2019 and the service has been great! More
Other Employees Tagged: Rob Chandler, Phil Kallenberg, Suzanne Vantre
July 12, 2022
The service department is very informative on step by step on the my visit and went over issues I would need on my next visit. step on the my visit and went over issues I would need on my next visit. More
Other Employees Tagged: Rob Chandler, Phil Kallenberg
June 27, 2022
Phil and everyone was great to work with. Especially the guy in the parts department. Wonderful place with wonderful people. I’ll be back there again! Especially the guy in the parts department. Wonderful place with wonderful people. I’ll be back there again! More
Other Employees Tagged: Rob Chandler, Phil Kallenberg, Suzanne Vantre
June 15, 2022
Went in for a/c repair they replaced a part but need a further diagnosis further diagnosis More
Other Employees Tagged: Rob Chandler