Jennifer Manring | Page 2

Took care of my needs promptly and on schedule. I would recommend for any needed repairs I would recommend for any needed repairs More

by lriesbeck Verified Customer Verified Customer

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Jennifer is excellent! Very professional and customer oriented. Thank you Jennifer! She truly cares and today that is hard to fine! Thank you to the ladies and gentlemen th Very professional and customer oriented. Thank you Jennifer! She truly cares and today that is hard to fine! Thank you to the ladies and gentlemen that take everyone to shops work etc. while the cars are being worked on. Very nice and helpful. Excellent dealership! Fair! More

by ellinitha64 Verified Customer Verified Customer

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The service staff is not friendly. They are only cordial. Hardly do they greet or interact with a smile or pleasantries. They collectively give the impression that I am a bother to the They are only cordial. Hardly do they greet or interact with a smile or pleasantries. They collectively give the impression that I am a bother to their day. This applies to every person I’ve met there with the exception of the older white-haired gentleman who enjoys sharing his faith with others. Everyone else could stand to take a few trainings on Customer Experience. More

by kimberlymillionaire Verified Customer Verified Customer

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Very friendly staff when I brought the truck in. The repairs turned out looking perfect! I am very pleased with my experience. The repairs turned out looking perfect! I am very pleased with my experience. More

by jason.boyce96 Verified Customer Verified Customer

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Customer service worked fine until questions were asked pertaining to the main issue I brought ny vehicle in for. I tried to explain the issue with my brakes on my caddilac escalade. While checking my br pertaining to the main issue I brought ny vehicle in for. I tried to explain the issue with my brakes on my caddilac escalade. While checking my brakes I saw that a bracket had came un bolted. I explained everything to the rep and mechanic who was standing near the counter at the time. When I called two days later to check on my vehicle I was told everything I explained and then giving recommendations. I asked if those recommendations would fix my issue of my brakes (brand new ) rubbing tge rotors consistently. They could not answer without suggesting that I do everything that was recommended. More

by godsplan86 Verified Customer Verified Customer

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This dealership is by far the best considering the other dealership I use to go to, I deal with people and not an AI spokesperson I’m treated with respect and everyone kind and they make me feel comfortable dealership I use to go to, I deal with people and not an AI spokesperson I’m treated with respect and everyone kind and they make me feel comfortable More

by LEWISSHIVERS2 Verified Customer Verified Customer

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Sarah does great work with car repairs and all work is timely. The convenience of having the rental car located with the body shop is a plus for all customers. timely. The convenience of having the rental car located with the body shop is a plus for all customers. More

by lemmiejor Verified Customer Verified Customer

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I've been a loyal customer with the dealership for many years and they have always given me A1 services and sales. years and they have always given me A1 services and sales. More

by gratnie Verified Customer Verified Customer

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Service center is clean and comfortable. Very easy to get in and out. Service was adequate and timely with reasonable cost. Very easy to get in and out. Service was adequate and timely with reasonable cost. More

by ham326 Verified Customer Verified Customer

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TJ and LT where very professional and provided great customer service For Providing shuttle service to help me keep my work schedule while my car was being serviced. If they were timely friendly In fa customer service For Providing shuttle service to help me keep my work schedule while my car was being serviced. If they were timely friendly In fact, this was the best shuttle service. I experienced in any dealerships so far. Coordination, scheduling and dependability are unmatched Among your competitors. I told your drivers that I tried to use the shuttle down the street and they packed. So many people into the Van that it took longer to take me home, then it took just to wait for the oil change. So I canceled the shuttle and decided to wait the 2 hours for the oil change. It just wasn't worth it. I think from the time I decided to take your shuttle to the time. I arrived at my doorstep was about maximum. Twenty minutes...., good job guys Shelby continues to be one of the best advisors I've worked with out of many, many service advisors so far. I've purchased Hondas, Kias, and Hyundai's from local dealerships, and the fact that I'm taking my cars to suttle. Speaks volumes about your company and your people It's also a nice touch and very impressive to have a dedicated greeter to make sure customers are taken care of when they arrive for service. I spoke with Kira, and there are many things that she does to include greeting customers and making sure they are taken care of even before they arrive at the service desk that are extremely important. I'm not entirely sure there are any other service departments that have this level of attention or concern for customer service I could tell kaira really takes her job to heart and is generally concerned that customers have a great experience at suttle. I also need to commend the company on their process for scheduling appointments. It seems that there is a growing trend for dealerships to use voicemail, an automation or even call centers for scheduling. Nowadays the process becomes frustrating to the point where I think customers may just become too frustrated or overwhelmed. In short, the process is too hard. Calls aren't returned and customers are treated poorly i'd say suttle answers the phone about 80% of the time, and you rarely are routed to a call center. If it ever a call goes to voicemail, you're very likely to get a return phone call, which seems unlikely at other dealerships. In short, it just seems that other organizations simply don't want or care about your business anymore Anyway, thanks for the service. Please pass on my appreciation to Shelby TJ JT and Kira Great teamwork by all and a job well done!! More

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