Jennifer Manring
Jennifer Manring at Suttle Cadillac

Jennifer Manring | Page 2

Service Manager

Suttle Cadillac

12525 Jefferson Avenue
Newport News, VA 23602

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4.9
17 Reviews
4.9

17 Reviews

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17 Reviews of Jennifer Manring

September 05, 2026

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Employee Rating

Quick and efficient service. Good customer service. Easy to set up an appointment. Clean waiting area with good snacks!!! More

by pearl245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 21, 2026

Suttle Cadillac responded

Thank you for the kind words. At Suttle Motors, we work hard to treat every customer fair and honest — and we’re glad your experience reflected that.

September 05, 2026

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Employee Rating

Had to return a second time because a check to ensure electrical system was not thoroughly checked out before returning my vehicle. I’d call it “attention to detail”. Picked vehicle up at Friday closin More

by mikewolleck
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 21, 2026

Suttle Cadillac responded

At Suttle Motors, we believe customer care continues long after the sale, and we regret that we fell short in your experience. Please reach out to our team directly so we can learn more about your experience and work toward making things right.

September 03, 2026

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Great service-no problems. Friendly, timely and cost effective. I look forward to the next one. More

by woodhousehome
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 03, 2026

Suttle Cadillac responded

We’re glad your Escalade service went smoothly and felt friendly, efficient, and value-driven. Knowing you look forward to your next visit means a lot to our service department.

September 01, 2026

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Employee Rating

I appreciated the Professional Friendly attention provided while my vehicle was being serviced in a timely manner. More

by JEP SUV
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Thomas on the Green Team

Sep 01, 2026

Suttle Cadillac responded

Knowing you felt our service was both professional and friendly while your XT5 was cared for promptly is rewarding. Hearing your kind words about our attentiveness and efficiency means a lot to our service department.

August 26, 2026

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Had oil change and tire rotation and a leaky tire repaired. Mechanic failed to reset TPM system. I live 40 miles away and will have to make an additional trip to have TPM system reset which will c More

by clouke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2026

Suttle Cadillac responded

Providing a 5-star experience is our top priority, so we're disappointed to hear that your recent visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 25, 2026

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Employee Rating

Perry in the service is an outstanding service provider, who consistently demonstrates a high level of professionalism and dedication to his job delivering unmatched customer service. More

by short1800
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Perry in service

Aug 25, 2026

Suttle Cadillac responded

Knowing that our service department’s dedication and professionalism left a positive impression means a great deal to us. You can count on the same level of exceptional care for your Cadillac CT5 whenever you need us.

August 25, 2026

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Employee Rating

it shoudn't cost $35 labor to put on wiper blades. Customer service was good. More

by debar43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2026

Suttle Cadillac responded

Thank you for your feedback. We're glad to hear you received good customer service, and we appreciate you sharing your concerns about the labor charge for the wiper blade installation. Customer satisfaction is important to us, and your feedback helps us improve.

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