Jennifer Medina
Jennifer Medina at Universal GENESIS

Jennifer Medina | Page 3

Service/Body Shop/Parts

Universal GENESIS

12801 S. Orange Blossom Trail
Orlando, FL 32837

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4.2
81 Reviews
4.2

81 Reviews

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81 Reviews of Jennifer Medina

June 28, 2026

Dealership Rating
Employee Rating

Disappointed that I purchased a 2024 Nissan Frontier on June 12th, in the glove compartment was owners manuals for a 2026 Frontier. Told the sales person as well as a manager I needed the 2024 Frontier ma More

by na17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Marikeyla Colon, Justin Salazar , Gina Nava

Jul 01, 2026

Universal GENESIS responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 27, 2026

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Employee Rating

Visit was fine. The only thing was that i mentioned my psi was low and they didn’t put air in. More

by ahhcrystal
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

Jun 28, 2026

Universal GENESIS responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again.

June 27, 2026

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Employee Rating

All excellent good services efficient and easy. Thank. Continue with your service and quick. Thanks More

by Estebanjgf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon, Justin Salazar , Raul Martinez, Gina Nava

Jun 27, 2026

Universal GENESIS responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 24, 2026

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Always do great work and make shure you satisfied with the service and quality job. More

by zulma913
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 24, 2026

Universal GENESIS responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 16, 2026

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Employee Rating

Took 42 minutes to get me checked in. I’m sitting there waiting and I had to ask why no one was checking me in. He told me that he thought I was already checked in. I said oh is there a p More

by jthayerjr
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 19, 2026

Universal GENESIS responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please reach out to us at your convenience.

June 16, 2026

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I was able to get in same day and had my oil change done and tires rotated More

by Pelecypher
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

Jun 16, 2026

Universal GENESIS responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

June 16, 2026

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Employee Rating

Yes everything was great he did a great job on my car everything was the best job More

by Hal.li
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 16, 2026

Universal GENESIS responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

June 16, 2026

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I take my car to Universal nissan to have it serviced, they really do a great job.I highly recommend them to anybody. More

by no54
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

Jun 16, 2026

Universal GENESIS responded

Thanks for sharing about your experience with Universal GENESIS. We appreciate your business and hope to see you again soon!

June 16, 2026

Dealership Rating
Employee Rating

My adviser fue muy atento y servicial. Pero no le actualizaron el cambio de aceite y ahora cada vez que prendo mi carro dice que tengo un cambio de aceite due. Por qué si acabo de ir a hac More

by lourdesarias1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon , José, Valenzuela

Jun 16, 2026

Universal GENESIS responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry we didn’t meet that goal in this case, and we’d love the opportunity to see if we can turn this situation around for you.

June 08, 2026

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Employee Rating

Arrived on time, it took 2 and 1/2 hours to change a tire Pathetic More

by mcnultyryan58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 09, 2026

Universal GENESIS responded

Thank you for this feedback. We're very sorry for the wait. While we're disappointed to learn that we didn't meet your expectations, we do truly appreciate your business. Gina Nava Reputation Manager gnava1@universalhyundai.com

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