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Jennifer Medina
Jennifer Medina at Universal GENESIS

Jennifer Medina | Page 6

Service/Body Shop/Parts

Universal GENESIS

12801 S. Orange Blossom Trail
Orlando, FL 32837

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4.2
81 Reviews
4.2

81 Reviews

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81 Reviews of Jennifer Medina

March 06, 2026

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Employee Rating

Every personnel very professional, polite, and Friendly. My car was well, taken care of, and everything is running really good. More

by noemi6021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Mar 11, 2026

Universal GENESIS responded

Thanks, Noemi! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal Genesis. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

February 23, 2026

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Employee Rating

I always have a great experience, but this time was Amazing, thanks jojo great service More

by mareyes.fcapc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 11, 2026

Universal GENESIS responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you! We are thrilled that you found your experience with us to be a positive one. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

February 19, 2026

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Employee Rating

Wonderful, great and wonderful compassionate people. They are the very best. God bless and keep them. More

by Chichigodfrey2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon , Gina Nava, Jeffrey at Sales department

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Feb 19, 2026

Universal GENESIS responded

It’s wonderful to hear our team’s compassion made a positive impression. Thank you for trusting us with your Nissan. We look forward to caring for your vehicle again.

February 16, 2026

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Employee Rating

Timely service, tru professionals. Always a pleasant experience. Love the water and cookies complements. Class a. 5 stars More

by ed_b23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon, Justin Salazar , Gina Nava

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Feb 18, 2026

Universal GENESIS responded

Thank you! It’s great to hear you’ve enjoyed the refreshments and pleasant visits. We appreciate your five-star rating and look forward to welcoming you back. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

February 03, 2026

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Employee Rating

Worst service I’ve ever received at a dealership. Every. Single. Time. Once they sell you a car and make their sale they don’t care about you. Both Universal Nissan and Hyundai. More

by sewsankart22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Marikeyla Colon

Print
Feb 06, 2026

Universal GENESIS responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

February 02, 2026

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Employee Rating

Great customer service! Highly recommended going here to get your Genesis serviced. Thank you for the VIP treatment! More

by KAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

Print
Feb 02, 2026

Universal GENESIS responded

Thank you for recommending us for Hyundai Elantra service. We’re glad the VIP treatment stood out during your visit. We look forward to helping you again soon.

January 30, 2026

Dealership Rating
Employee Rating

Mario is very good, always explains and have a good communication.. I will recommend him. More

by Mildra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

Print
Jan 30, 2026

Universal GENESIS responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 27, 2026

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Employee Rating

Very good service. The work was good and the personnel friendly. The wait time was also good. More

by luisferreira.contrator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

Print
Jan 27, 2026

Universal GENESIS responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal GENESIS. We look forward to having you as one of our valued customers for many more years to come!

January 26, 2026

Dealership Rating
Employee Rating

6 guys standing around and yet no one came to our car. Car was serviced and no one told us it was finished. Waiting room is horrible. No sense of urgency whatsoever. We will never come back. More

by mggrammer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Marikeyla Colon

Print
Jan 29, 2026

Universal GENESIS responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue, or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to reach you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 25, 2026

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Employee Rating

Went there for a simple alignment and they treated me like royalty! I appreciate the treatment from the manager, Alex Vasquez to the mechanic that gave me bumper-to-bumper diagnostic very happy thank you More

by Noemailpercust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

Print
Jan 25, 2026

Universal GENESIS responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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