Jennifer Nelson | Page 16

Got a letter re: a recall. I bought my car used from a Got a letter re: a recall. I bought my car used from a dealer out of state and was amazed to think KIA "hunted" me down for this recall Could have p Got a letter re: a recall. I bought my car used from a dealer out of state and was amazed to think KIA "hunted" me down for this recall Could have picked 3 dealers closer to my home but chose Herb Chambers cause I trust him & his company. Called and spoke w/ Jennifer Nelsen. I was blown away when she said, "come right in and we'll take care of you, no charge" ! I was greeted w/ a pleasant smile and a friendly directness that I like. Said it would be bout an hour and it was just that. I was offered and happily accepted coffee, fruit and ice cream. (When I had my old car in for service @ another dealership all I got old was tired coffee. Jennifer initiated pleasant conversation and inquiries about my experiences w/ my KIA, showing genuine concern to make sure I was happy w/ my car and ultimately Herb Chamber's service. Delightful banter ensued and I just had a stellar time there. I will go back for services w/ my car if & when the need arises and I'd be happy to do so. Jennifer Nelsen is a real credit to that organization and is THE reason Herb Chamber's has one new satisfied customer. More

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I was led to believe that I could have my car detailed I was led to believe that I could have my car detailed when I had hard to remove stains or sap on the exterior. Now I was told by Jen at the service I was led to believe that I could have my car detailed when I had hard to remove stains or sap on the exterior. Now I was told by Jen at the service desk that I was misinformed and that is not the service I signed up for and will not be covered. I called simonize Daisy explained she would have this last service coverage. Jen in return spoke rudely to me and told me that my phone call to simonize was “irrelevant” and that she would be paying for my detailing and it would not be covered. I explained to Jen and another gentleman that I drive out of my way to continue my service at Burlington Kia because of that Simonize cleaning I was promised by "Bobbie" and I would not be returning for services in the future. The response I received was "ok". I am not sure what type of customer retention program they have, but it's not effective. I left feeling upset and lied to. More

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I 100% would recommend getting service done here. Jen is so friendly and has great customer service. I have never liked going to dealerships before until now! so friendly and has great customer service. I have never liked going to dealerships before until now! More

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I can not say enough good things about the service department at Herb Chambers Kia. Jen has been there since I got my first Kia with them and still impresses me with her ability to handle any situati department at Herb Chambers Kia. Jen has been there since I got my first Kia with them and still impresses me with her ability to handle any situation and she truly defines great customer service!!! Diego is newer to the service department as the manager, but has also treated me well and I NEVER have had any reason to dislike or say anything bad about the level of service and attention to detail I get. It doesn't matter what I am there for they always are great and the team doing the service that I never get to see or deal with must be amazing too. Thank you as always and keep up the amazing work! More

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