Jennifer Rios
Jennifer Rios at Napoli Kia
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Jennifer Rios | Page 7

Service Advisor

Napoli Kia

241 Boston Port Road
Milford, CT 06460

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4.7
628 Reviews
4.7

628 Reviews

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628 Reviews of Jennifer Rios

November 17, 2023

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Another great day at Napoli Kia, here for my scheduled oil change, while waiting was able to tour the showroom, looking at new inventory then grabbing some refreshments from the stacked lounge area. Then More

by roman519
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Recommend Dealer
Yes
Nov 20, 2023

Napoli Kia responded

We're glad to know you had a great day at Napoli Kia and enjoyed our amenities while waiting for your oil change. We appreciate the positive feedback, and look forward to seeing you again next time!

November 15, 2023

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They are very friendly and professional! Great experience and minimal wait time. They checked the tire alignment as well More

by sadiasumra
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Recommend Dealer
Yes

Other Employees Tagged: Mike Haverl

Nov 16, 2023

Napoli Kia responded

We're glad to know you had a great experience with our friendly and professional team at Napoli Kia! We always aim for minimal wait times while ensuring your vehicle is in top shape. Thanks for the review!

November 14, 2023

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Very friendly staff! Waiting time very good nd clean customer area. Very good experience would go back for service again More

by samantha.keefe
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Recommend Dealer
Yes

Other Employees Tagged: Mike Haverl

Nov 15, 2023

Napoli Kia responded

Samantha, we're delighted to know you had a positive experience at Napoli Kia! We look forward to seeing you again for your next service visit. Safe travels until then!

November 13, 2023

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Hoy fui a un servicio de cambio de aceite obligado porque el motor de mi Sorento 2019 tiene consumo excesivo de aceite, en 1500 millas consumió 3 cuartos. Tengo "garantía de fabrica". Recomienda el consecion More

by Mauricio
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Recommend Dealer
No
Nov 20, 2023

Napoli Kia responded

Mauricio, lamento escuchar sobre los problemas que está experimentando con su Sorento. Entiendo completamente sus frustraciones y me gustaría ayudar a resolver este problema de la mejor manera posible. Por favor, póngase en contacto conmigo para discutir esto más a fondo y ver cómo podemos hacer las cosas bien para usted. Gracias, Reuben Burgos - Service Director - 203-787-5850

November 10, 2023

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As always exceptional services provided. Wouldn’t go any other place! Thank you for your service. More

by MONIKAJONES
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Recommend Dealer
Yes

Other Employees Tagged: Mike Haverl

Nov 13, 2023

Napoli Kia responded

We're honored to receive your support, Monika! Take care and we'll see you next time here at Napoli Kia!

November 09, 2023

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What I came in there for was not fixed. This isn’t the first time this has happened. I keep having trouble with the service department. After you but your car, they stop caring. More

by guhnnie
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Recommend Dealer
No
Nov 10, 2023

Napoli Kia responded

I'm sorry to read about your experiences with our service department. We aim for complete customer satisfaction so it's disappointing to hear we've missed the mark. I'd like to personally look into this issue and see how we can make things right for you, so please reach out at your earliest convenience. Thank you, Reuben Burgos - Service Director - 203-787-5850

November 09, 2023

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Took way too long to complete service. Worked well with Insurance company. Kia was the only place to get certain parts . More

by SANDECK
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Recommend Dealer
Yes
Nov 09, 2023

Napoli Kia responded

We appreciate your feedback and apologize if the service took longer than expected. We're glad to know that we were able to assist with insurance matters and provide necessary parts at Napoli Kia. Thank you for choosing us!

November 09, 2023

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You guy have the best Service that I know of and a That is reasonable More

by donnewyork25
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Recommend Dealer
Yes

Other Employees Tagged: Mike Haverl

Nov 10, 2023

Napoli Kia responded

We really appreciate you taking the time to leave Napoli Kia this awesome review, thank you!

November 05, 2023

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The Service crew at Napoli Kia are very professional, very proficient and very polite. Not only did they do a very thorough job repairing my vehicle, but they even took the time to wash and detail it aft More

by ren_melvin
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Recommend Dealer
Yes

Other Employees Tagged: Mike Haverl

Nov 06, 2023

Napoli Kia responded

Hi Ren! We're delighted to know that our service crew at Napoli Kia met your expectations! It's great to see you appreciated the extra touch of having your vehicle washed and detailed. Thanks for sharing this positive feedback with us!

November 03, 2023

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Jennifer was excellent. She listened to me explain what was going on with my car and got me in quickly, I am new to the area and skeptical when it comes to dealerships aft More

by Spercival1
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike Haverl

Nov 06, 2023

Napoli Kia responded

We're so glad to know that Jennifer was able to provide excellent service and make you feel comfortable at Napoli Kia. It's wonderful hearing your positive feedback about our dealership, we look forward to seeing you again!

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