Jennifer Rios | Page 95

Our first time coming to the dealership was a great experience very nice place they took us right in for the service on our Suzuki we will come back for our vehicle needs and repairs thanks again for t experience very nice place they took us right in for the service on our Suzuki we will come back for our vehicle needs and repairs thanks again for the great service More

Print

Every one was nice and the dealership was nice and clean. Great service thank you! Great service thank you! More

by Chesmith02 Verified Customer Verified Customer

Print

First oil change. Great service, nice waiting room, in and out very quickly. Good job! Great service, nice waiting room, in and out very quickly. Good job! More

Print

Napoli Kia of Milford always does an outstanding job in everything they do. I am a forever customer and always grateful for their hard work! everything they do. I am a forever customer and always grateful for their hard work! More

by avankuren1 Verified Customer Verified Customer

Print

Fast efficient and friendly office personnel. Napoli Kia performed the service needed in a reasonable time. Napoli Kia performed the service needed in a reasonable time. More

by Arus Verified Customer Verified Customer

Print

I brought my car in for service regular oil change and I was Out of there within one hour great service I’ll be back again was Out of there within one hour great service I’ll be back again More

Print

The staff is friendly & the technicians do good work but they are lacking when it comes to notifying you that your vehicle is ready. I gave my contact ph# to them upon dropping my car off for service (whic they are lacking when it comes to notifying you that your vehicle is ready. I gave my contact ph# to them upon dropping my car off for service (which was supposed to take 1 hr) & again when I called 1.5 hrs later for an update. No one called back so I went there to see if my car was done & found out they had been calling a wrong ph#. So 2 different people dropped the ball in writing down the contact ph# that I gave them. More

by KKSPARKLY Verified Customer Verified Customer

Print

Quick, super helpful, very friendly. Waiting area was nice and quiet. Wi-Fi was fast. Waiting area was nice and quiet. Wi-Fi was fast. More

by nickcote Verified Customer Verified Customer

Print

Dropped car off on May 9th 2022. Was given updates for first two weeks till the service rep was on vacation and didn't receive any updates till I called for an update on car. The up Was given updates for first two weeks till the service rep was on vacation and didn't receive any updates till I called for an update on car. The update was the technician working on car was on leave cause his wife had a baby, why do I care and how is that an update on my car? Was called a few days later stating car was going to be ready earliest the day of call or latest Friday which was the day later. The car wasn't ready till Tuesday June 7th 2022. Now, that's an awful long time for a dealer to do a power train warranty service and not offer a comparable car while my hybrid was being worked on. Picked up the car the 8th of June 2022, few miles down road car starts wobbling, I think maybe the tires are losing pressure if car was sitting a few days. The next morning, Thursday the car is wobbling everywhere I go, so I called Kia Service only to be put on hold for 7 minutes where I hung up and called back. This call was answered by some dude who said he'd pass a message along but a car wobbling down the road probably isn't as severe as this dude thinks. I call a mechanic, where I ask questions... My engine was pulled and the cylinder head was replaced what can cause a car to wobble and is it dangerous. Cv joints, motor mounts, underinflated tires, loose lug nuts, brakes. Oh and it is dangerous to drive when it wobbles. I called Kia service and I'm still waiting for a call back, apparently when something as severe as a car wobbling isn't that important. More

by Tomtomthesolarguy Verified Customer Verified Customer

Print

Very courteous & accommodating. I was 2 hours early for my appointment, still in & out quickly. I was 2 hours early for my appointment, still in & out quickly. More

by Bernedajp Verified Customer Verified Customer

Print