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Jennifer Westerlund
Jennifer Westerlund at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Jennifer Westerlund

Collision Estimator

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.8
40 Reviews
4.8

40 Reviews

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40 Reviews of Jennifer Westerlund

August 21, 2025

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Employee Rating

No in-house communication at the service desk between the employees. When they let you know the vehicle is ready, we drove there. We waited over an hour waiting for the car to arrive so we could go home. More

by PRECIOUSMOWMENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 22, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. I understand that your experience at James Wood Chevrolet Buick GMC Decatur regarding the service desk communication and the wait time for your vehicle was not up to your expectations. I appreciate your input, as it helps us improve our processes. Please feel free to reach out to me directly if you wish to discuss your experience further. We look forward to serving you better in the future. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

August 13, 2025

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Employee Rating

Simple and easy all repairs were done in a timely fashion and perfectly. I’m hoping I don’t need the services again but if I do this is where I will be going. More

by bsavell36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 13, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! It's great to hear that your repairs were done in a timely and perfect manner at James Wood Chevrolet Buick GMC Decatur. We appreciate your trust in us and look forward to assisting you whenever the need arises. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

July 16, 2025

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Employee Rating

Dealership was very helpful in completing the sale and working with us to get the best deal for all parties concerned. More

by JOHNTARPLEY
Recommend Dealer
Yes

Other Employees Tagged: Clay Estes, Sam Lara

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Jul 17, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind review! I am thrilled to hear that our team at James Wood Chevrolet Buick GMC Decatur was able to assist you with your sale and secure the best deal for everyone involved. Your satisfaction is our priority, and we appreciate you choosing us. We look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

July 14, 2025

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Employee Rating

The service is always spectacular from sales, to service to the collision center.Bob Miller always takes such great care of us! More

by becky40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bob Miller, Shawn Hooe

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Jul 14, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Becky! I appreciate your feedback about the great service you receive at James Wood Chevrolet Buick GMC Decatur. It’s great to hear that Bob has consistently taken such good care of you. We’re grateful for your support and look forward to assisting you again. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

June 22, 2025

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Employee Rating

well well well well well well well well well well well well well well well More

by dgreen16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Krystal Gipson

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Jun 22, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! At James Wood Chevrolet Buick GMC Decatur, we appreciate all feedback, and it's good to know that everything went well during your visit. If there's anything specific you'd like to share or ask, please feel free to reach out. We look forward to assisting you! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 31, 2025

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Employee Rating

We live in Wise County, Texas. James Wood earned our business when we moved here in 2007. We have purchased multiple vehicles from this dealership. The Sales and Service departm More

by robcox15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Starla Johnson, Mark Sanders, Sam Lara, Matt Smith , Thomas Lynch

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Jun 01, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much! I'm happy to hear you've been a loyal customer since 2007 and that our Sales and Service departments have consistently met your expectations. Your trust and support for James Wood Chevrolet Buick GMC Decatur mean a lot to us. We look forward to serving you again in the future and appreciate your high recommendation. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 30, 2025

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Employee Rating

Jennifer did an outstanding job managing and coordinating the repair. Made me feel comfortable that they could handle the extensive repair. They completed the repair on time. More

by TCROSSNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 30, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you had such a positive experience with the repair process at James Wood Chevrolet Buick GMC Decatur. Our team takes pride in providing excellent service and completing repairs on time, and it’s great to know that Jennifer made you feel comfortable throughout. We appreciate your feedback and look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

April 29, 2025

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Employee Rating

Excellent service and very responsive to all my inquiries! Thank you for all your help in repairing the vehicle! More

by ridgeviewranch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 29, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the great review! We’re glad we could help with your vehicle repair and answer all your questions. We appreciate your trust at James Wood Chevrolet Buick GMC Decatur and look forward to working with you again! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 23, 2025

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Employee Rating

Andrew was very pleasant, helpful and straight forward. Would be happy to do business with him again. More

by dolphjohnson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Shawn Hooe, Andrew Belden , Krystal Gipson

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Apr 24, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Dolph, for your wonderful review! We're thrilled to hear that you found Andrew pleasant and helpful at James Wood Chevrolet Buick GMC Decatur. We look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 19, 2025

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Employee Rating

Great fast service. Got a rental car right away and Jennifer kept me up to date on status along the way!! Drove 190 miles to get me vehicle repaired by the James Wood B More

by Gran0227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Sanders , Krista Granger

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Apr 20, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We truly appreciate you choosing James Wood Chevrolet Buick GMC Decatur and making that drive to have your vehicle repaired. It's great to hear that Jennifer provided you with timely updates and that you received fast service. We hope to see you again soon for any future needs! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

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