Jennifer Westerlund
Jennifer Westerlund at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Jennifer Westerlund | Page 4

Collision Estimator

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.8
52 Reviews
4.8

52 Reviews

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52 Reviews of Jennifer Westerlund

January 24, 2025

Dealership Rating
Employee Rating

Poor Communication. Had my truck 3 months and it broke down 1 week after I picked it up with original issues. Not even 300 miles. Terrible experience! Service Coordinat More

by RYAN.BLACKBURN
Service Price Transparency
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Paul Johnson, Mark Sanders, Sam Lara, Matt Smith , Krystal Gipson

Jan 25, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us, Ryan. I understand your concerns regarding the communication and the issues with your truck. At James Wood Chevrolet Buick GMC Decatur, we strive to provide timely updates and support to our customers. I appreciate your feedback and would like to encourage you to contact me directly so I can address your concerns and work towards a resolution. Thank you again for your insights. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 16, 2025

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Always friendly, quick and professional service. Have been using them for 10 years now, 4 new trucks over that time and all service even though 30 miles from my house. More

by DEFENDERONTHEROAD
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Stanley, Matt Smith

Jan 17, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur over the past 10 years and I am thrilled to hear about your positive experiences with our friendly, quick, and professional service. Don't hesitate to visit us again! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 06, 2025

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Conscientious and Customer oriented. I've had the pleasure of working with the Collision Team in the past and they work overtime and put in the extra effort to be sure and make sure thei More

by aircactus
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Sanders

Jan 07, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your thoughtful review! We appreciate your kind words about our Collision Team at James Wood Chevrolet Buick GMC Decatur. It’s great to hear that their dedication to quality and customer satisfaction has made a positive impact on your experience. We look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

December 20, 2024

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They did a wonderful job where they worked but left a 3x2,5 inch hole not repaired in the from bumper..... More

by Robert Marlett
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Recommend Dealer
Yes
Dec 24, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Robert. We appreciate your recognition of the job done; however, we understand your concern regarding the hole in the front bumper. Please reach out to me at James Wood Chevrolet Buick GMC Decatur so I can address this issue and ensure your satisfaction. We value your input and look forward to resolving this for you. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

December 02, 2024

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Shawn Hoe was my service man and he took care of me like he always does , I've been coming to James woods for many years and Shawn is my go to guy More

by SHAKEY6959
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Recommend Dealer
Yes
Dec 04, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that Shawn consistently provides excellent service for you at James Wood Chevrolet Buick GMC Decatur. I appreciate your loyalty over the years and look forward to seeing you again for your future service needs! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

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Good experience and highly recommend! Good customer service! They are very knowledgeable and informative on the type of vehicle you want to purchase. More

by ERMABOWEN
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Recommend Dealer
Yes

Other Employees Tagged: Krystal Gipson

Dec 03, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We greatly appreciate your kind words about our customer service and the knowledgeable team at James Wood Chevrolet Buick GMC Decatur. It's fantastic to hear that you had a good experience. We hope to assist you again in the future, and please feel free to share your experience with others! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 30, 2024

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The customer service has always been great friendly and courteous and professional . The service department is clean More

by BWRANDOLPH4570
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Recommend Dealer
Yes
Dec 03, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you've consistently experienced great customer service at James Wood Chevrolet Buick GMC Decatur. Our team takes pride in being friendly, courteous, and professional, and we appreciate your acknowledgment of our clean service department. We look forward to serving you again on your next visit! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 06, 2024

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Employee Rating

They were very professional and knowledgeable handled everything with speed and accuracy and did a really great job matching the colors ! They even detailed it very well I will definitely give them my fu More

by JEFFLESTER0413
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Krystal Gipson

Nov 08, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! We greatly appreciate your kind words about our team's professionalism and expertise at James Wood Chevrolet Buick GMC Decatur. We're thrilled to hear that you loved the color matching and detailing of your vehicle. Your support means a lot to us, and we look forward to serving you again in the future. Don’t hesitate to reach out if you need anything else! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 02, 2024

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Jennifer made the process so easy and fast. I dropped off my car and was there maybe 15 minutes and they took care of the rest. They communicated with my insurance and took care of all payment More

by KARI_FLANAGAN
Service Price Transparency
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Recommend Dealer
Yes
Nov 05, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Kari, for sharing your wonderful experience with us! We're thrilled to hear that you found the process easy and fast at James Wood Chevrolet Buick GMC Decatur. Our team, especially Jennifer, strives to provide efficient service and excellent communication. It's great to know that your car looked fantastic after detailing. We appreciate your kind words and hope to assist you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

October 16, 2024

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Employee Rating

Friendly and knowledgeable staff. Always easy to contact and excellent work! I have always had excellent work from them. More

by theschuhs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 19, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! We're thrilled to hear that you find our staff at James Wood Chevrolet Buick GMC Decatur to be friendly and knowledgeable. It's our goal to provide excellent service, and we're glad to know that we've met your expectations consistently. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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