Jenny Scott | Page 3

While the overall service experience was great I do have an issue with the diagnostic fee policy. If I have a problem diagnosed and decide to not have it fixed at this service center then sure, the fee is an issue with the diagnostic fee policy. If I have a problem diagnosed and decide to not have it fixed at this service center then sure, the fee is well justified. But if I do decide to have it fixed at this service center I believe the diagnostic fee should be waived or at the very least reduced. Just my thoughts on the matter. More

by MACBRAVE Verified Customer Verified Customer

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Friendly staff that work fast and know how to get the job done. Very happy. done. Very happy. More

by BRIANKELLAMS Verified Customer Verified Customer

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The issue with my vehicle was diagnosed correctly the first time and the repair was completed when the said it would be. I have no issue with the service staff, everyone I dealt with was friendly and pro first time and the repair was completed when the said it would be. I have no issue with the service staff, everyone I dealt with was friendly and professional. What I do have a small issue with is the diagnostic fee. I can understand being charged such a fee if I took my vehicle in with an issue, they diagnosed the problem, then I decided not to have the repair done. But in the cases where I do decide to have the repair completed at their facility they should consider greatly reducing the diagnostic fee or eliminating it all together. Just my thought on the subject. More

by MACBRAVE Verified Customer Verified Customer

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I had to bring my car back in for an issue that they caused. I then showed them a picture of where the leak was coming from and they assumed they weren’t the problem. Didn’t even check to find the leak caused. I then showed them a picture of where the leak was coming from and they assumed they weren’t the problem. Didn’t even check to find the leak and said they would charge me $140. I had to ask them to check again before they found out they were the problem. What kind of service is that? Trying to make me pay for an issue you caused and didn’t even check to see until the customer said something. I am never bringing my car back here. Not to mention how long it takes to get an oil change and other simple tasks. Completely a waste of time bringing my vehicle here. More

by taylora20 Verified Customer Verified Customer

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Had the recall, and mileage service, all finished before the quoted time. I was very happy. Keep up the good work .. the quoted time. I was very happy. Keep up the good work .. More

by STI Verified Customer Verified Customer

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Got my car in quick for regular maintenance. Finished and called me right away. Made recommendations for things to service next, took me to and from work. Excellent service and attention Finished and called me right away. Made recommendations for things to service next, took me to and from work. Excellent service and attention More

by MHCRAIG92 Verified Customer Verified Customer

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I had a great experience. There was no long wait, everyone was very nice and they fixed my car with no problem! Jenny, who was the one helping me was fantastic! She kept me we There was no long wait, everyone was very nice and they fixed my car with no problem! Jenny, who was the one helping me was fantastic! She kept me well informed! Thank you Bob Rohrman Subaru! More

by dcain1797 Verified Customer Verified Customer

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Staff is great, and work done in timely manner. The wait rooms and restrooms are clean. The wait rooms and restrooms are clean. More

by LJCVIOLA Verified Customer Verified Customer

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The service staff is awesome! They go out of their way to be helpful! I know going to them involves no hassle! They go out of their way to be helpful! I know going to them involves no hassle! More

by MISCOILENNA Verified Customer Verified Customer

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The ladies at the service center are absolutely phenomenal, always an absolute pleasure to work with phenomenal, always an absolute pleasure to work with More

by JARONDEERWESTER Verified Customer Verified Customer

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